I exported invoices with digital signature from BUSY, But sign is not validating. What should i do?
If the digital signature is not validating then you need to open that PDF file in adobe reader it will automatically validate the signature.
Frequently Asked Questions
Solutions to common issues related to Features — Digital Signature.
Support
Step-by-step Answers
Why does my signature shift to the second page when I export the invoice as PDF?
The signature may shift to the second page when exporting the invoice as a PDF due to the formatting or layout of the document.
How do I contact the dealer for digital signature dongle?
To get a digital signature dongle, you can either contact your authorized BUSY channel partner or buy it directly from a digital signature vendor.
Do I need to update/renew my digital signature dongle for BUSY?
Yes, From where you have purchase digital signature, you can discuss with them for the renewal. Further BUSY does not renew Digital signature.
Will my old DSC continue working in BUSY after renewal?
Yes, your old DSC will continue working in BUSY after renewal. Renewing your DSC certificate does not affect its functionality within the BUSY.
Can I sign a file that has already been exported or do I need to re-export?
No, you cannot sign a file that has already been exported. You need to re-export the file with the digital signature applied.
Why did my email and signing configurations change or become unset in BUSY?
The configuration for the email and digital signature not get changed automatically. Might me changed by someone manually in the BUSY software.
What is the date of signature on this invoice?
The date of signature on an invoice would depend on when the document was physically or digitally signed by the relevant parties.
Can I use a third party DSC or do I need to use my own DSC?
Yes, you can use a third-party Digital Signature Certificate (DSC) in BUSY. It is not mandatory to use your own DSC.
I am having issues configuring XYZ feature in BUSY. How can I resolve it?
If facing issue for any configuration of the feature in BUSY then contact us on our Customer Support or Channel Partner.
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