Frequently Asked
Questions

Q: How do I use subledgers properly in BUSY to track branch wise transactions

If you are entering transaction with a party who have multiple branches, then you have to create subledger with the head office of the party Please follow the given steps to create subledger properly Step 1 Go on administration menu Step 2 Click on accounts Step 3 Click on add and create party master for head office and select GENERAL LEDGER in ledger type Step 4 Again create a new party master for branch office and select SUB LEDGER in ledger type, then mention head office party name there Step 5 Now enter transaction as per branch party and check report respectively

Q: Receiving mobile alerts for invoices in BUSY?

From BUSY you can receive mobile alerts for invoices, for the configuration please follow the given steps Step 1 Go on administration Step 2 Click on configuration Step 3 Click on feature options Step 4 Click on enterprise features Step 5 Enable alerts and click on configuration Step 6 Add new format Step 7 Select here on which action you want alert Step 8 Select enable SMS or EMAIL on which you need alert Step 9 Define here format of message and select API in case of sms Step 10 In case of email alert, email must be configured in BUSY software

Q: I entered an advance for an employee but it's not showing up in their salary calculation voucher. What am I doing wrong?

Here are some steps to help you troubleshoot and resolve the problem: Step 1: Double-check the input data for each employee. step 2: Ensure that the salary components, including basic pay, allowances, deductions, and bonuses, are entered correctly for each employee. Step 3 :Verify the advance calculation formula and ensure it is configured accurately. Step 4: Verify the individual salary components and their calculations Step 5 : Ensure that there are no duplicate entries for salary components or bonuses. Step 6: Incorrect tax or deduction calculations can impact the net salary amount. Step 7: Check the date range for which the salary slip is being generated.

Q: I entered the employee details but when I try to calculate their salary, it shows an error. What could be the issue?

Here are some steps to help you troubleshoot and resolve the problem: Step 1: Double-check the input data for each employee. step 2: Ensure that the salary components, including basic pay, allowances, deductions, and bonuses, are entered correctly for each employee. Step 3 :Verify the bonus calculation formula and ensure it is configured accurately. Step 4: Verify the individual salary components and their calculations Step 5 : Ensure that there are no duplicate entries for salary components or bonuses. Step 6: Incorrect tax or deduction calculations can impact the net salary amount. Step 7: Check the date range for which the salary slip is being generated.

Q: The net salary and bonus amounts are not reflecting correctly in the salary slip. How do I fix this?

Here are some steps to help you troubleshoot and resolve the problem: Step 1: Double-check the input data for each employee. step 2: Ensure that the salary components, including basic pay, allowances, deductions, and bonuses, are entered correctly for each employee. Step 3 :Verify the bonus calculation formula and ensure it is configured accurately. Step 4: Verify the individual salary components and their calculations Step 5 : Ensure that there are no duplicate entries for salary components or bonuses. Step 6: Incorrect tax or deduction calculations can impact the net salary amount. Step 7: Check the date range for which the salary slip is being generated.

Q: Why can't I generate branch-wise pending reports for my business locations in BUSY?

In BUSY, there is branch option which you can use to check the branch wise data which is available in the Enterprise model. Pls follow the below steps for creating the branches : Step 1: Click on Administration Step 2: Then Configurat Step 3: Then Features and Option Step 4: Then Enterprise Step 5: Then enable the multi branch feature Step 6: Create the branch, mention the required branch information then you have to tag it in the user. Also you can view the document of videos for configurating the brances in BUSY and can contact to the channel partner.

Q: . How do I fix employee salary error messages in BUSY?

To fix employee salary error messages in BUSY, you can follow these steps: 1. Check the salary structure configuration in the voucher settings. 2. Ensure that the effective date in the structure matches the date you are entering the salary for. 3. Make sure that all the required components, such as Basic, HRA, and DO, are included in the employee salary data. 4. If any components are missing, add them to the salary data. 5. Recalculate the salary with the correct number of days and adjust the presentation date if needed. 6. After recalculating, the salary details should be correct and the error messages should be resolved.

Q: The totals shown in payroll entries don't match what I entered. What could cause this?

Here are some steps to help you troubleshoot and resolve the problem: Step 1: Double-check the input data for each employee. step 2: Ensure that the salary components, including basic pay, allowances, deductions, and bonuses, are entered correctly for each employee. Step 3 :Verify the calculation formula and ensure it is configured accurately. Step 4: Verify the individual salary components and their calculations Step 5 : Ensure that there are no duplicate entries for salary components or bonuses. Step 6: Incorrect tax or deduction calculations can impact the net salary amount. Step 7: Check the date range for which the salary slip is being generated.

Q: How do I enable voucher approval workflow in BUSY?

Voucher approval feature can be used when you require to approveor check voucher entered by your sub user. This feature is available in Enterprises model of BUSY. For the configuration of voucher approval follow below steps: Step 1: Go to the Administration menu, Click Configuration option Step 2: Select Feature/Option, Click on Enterprises Tab Step 3: Enable voucher/master approval option Step 4: Set the configuration by specifying voucher type in which approval is require and can define condition also. Step 5: To view report, check under Display menu select check list Step 6: Click voucher/master approval report To approve voucher, use F4 key from your keyboard

Q: Can I configure voucher approvals in BUSY?

Voucher approval feature can be used when you require to approveor check voucher entered by your sub user. This feature is available in Enterprises model of BUSY. For the configuration of voucher approval follow below steps: Step 1: Go to the Administration menu, Click Configuration option Step 2: Select Feature/Option, Click on Enterprises Tab Step 3: Enable voucher/master approval option Step 4: Set the configuration by specifying voucher type in which approval is require and can define condition also. Step 5: To view report, check under Display menu select check list Step 6: Click voucher/master approval report To approve voucher, use F4 key from your keyboard

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How do I use subledgers properly in BUSY to track branch wise transactions

If you are entering transaction with a party who have multiple branches, then you have to create subledger with the head office of the party
 Please follow the given steps to create subledger properly
 Step 1 Go on administration menu
 Step 2 Click on accounts
 Step 3 Click on add and create party master for head office and select GENERAL LEDGER in ledger type
 Step 4 Again create a new party master for branch office and select SUB LEDGER in ledger type, then mention head office party name there
 Step 5 Now enter transaction as per branch party and check report respectively

Receiving mobile alerts for invoices in BUSY?

From BUSY you can receive mobile alerts for invoices, for the configuration please follow the given steps
 Step 1 Go on administration
 Step 2 Click on configuration
 Step 3 Click on feature options
 Step 4 Click on enterprise features
 Step 5 Enable alerts and click on configuration
 Step 6 Add new format
 Step 7 Select here on which action you want alert
 Step 8 Select enable SMS or EMAIL on which you need alert
 Step 9 Define here format of message and select API in case of sms
 Step 10 In case of email alert, email must be configured in BUSY software

I entered an advance for an employee but it's not showing up in their salary calculation voucher. What am I doing wrong?

Here are some steps to help you troubleshoot and resolve the problem:
Step 1: Double-check the input data for each employee. 
step 2: Ensure that the salary components, including basic pay, allowances, deductions, and bonuses, are entered correctly for each employee.
Step 3 :Verify the advance calculation formula and ensure it is configured accurately.
Step 4: Verify the individual salary components and their calculations
Step 5 : Ensure that there are no duplicate entries for salary components or bonuses. 
Step 6: Incorrect tax or deduction calculations can impact the net salary amount.
Step 7: Check the date range for which the salary slip is being generated.

I entered the employee details but when I try to calculate their salary, it shows an error. What could be the issue?

Here are some steps to help you troubleshoot and resolve the problem:
Step 1: Double-check the input data for each employee. 
step 2: Ensure that the salary components, including basic pay, allowances, deductions, and bonuses, are entered correctly for each employee.
Step 3 :Verify the bonus calculation formula and ensure it is configured accurately.
Step 4: Verify the individual salary components and their calculations
Step 5 : Ensure that there are no duplicate entries for salary components or bonuses. 
Step 6: Incorrect tax or deduction calculations can impact the net salary amount.
Step 7: Check the date range for which the salary slip is being generated.

The net salary and bonus amounts are not reflecting correctly in the salary slip. How do I fix this?

Here are some steps to help you troubleshoot and resolve the problem:
Step 1: Double-check the input data for each employee. 
step 2: Ensure that the salary components, including basic pay, allowances, deductions, and bonuses, are entered correctly for each employee.
Step 3 :Verify the bonus calculation formula and ensure it is configured accurately.
Step 4: Verify the individual salary components and their calculations
Step 5 : Ensure that there are no duplicate entries for salary components or bonuses. 
Step 6: Incorrect tax or deduction calculations can impact the net salary amount.
Step 7: Check the date range for which the salary slip is being generated.

Why can't I generate branch-wise pending reports for my business locations in BUSY?

In BUSY, there is branch option which you can use to check the branch wise data which is available in the Enterprise model.
 Pls follow the below steps for creating the branches :
 Step 1: Click on Administration
 Step 2: Then Configurat
 Step 3: Then Features and Option
 Step 4: Then Enterprise 
 Step 5: Then enable the multi branch feature
 Step 6: Create the branch, mention the required branch information then you have to tag it in the user.
 Also you can view the document of videos for configurating the brances in BUSY and can contact to the channel partner.

. How do I fix employee salary error messages in BUSY?

To fix employee salary error messages in BUSY, you can follow these steps:
1. Check the salary structure configuration in the voucher settings.
2. Ensure that the effective date in the structure matches the date you are entering the salary for.
3. Make sure that all the required components, such as Basic, HRA, and DO, are included in the employee salary data.
4. If any components are missing, add them to the salary data.
5. Recalculate the salary with the correct number of days and adjust the presentation date if needed.
6. After recalculating, the salary details should be correct and the error messages should be resolved.

The totals shown in payroll entries don't match what I entered. What could cause this?

Here are some steps to help you troubleshoot and resolve the problem:
Step 1: Double-check the input data for each employee. 
step 2: Ensure that the salary components, including basic pay, allowances, deductions, and bonuses, are entered correctly for each employee.
Step 3 :Verify the calculation formula and ensure it is configured accurately.
Step 4: Verify the individual salary components and their calculations
Step 5 : Ensure that there are no duplicate entries for salary components or bonuses. 
Step 6: Incorrect tax or deduction calculations can impact the net salary amount.
Step 7: Check the date range for which the salary slip is being generated.

How do I enable voucher approval workflow in BUSY?

Voucher approval feature can be used when you require to approveor check voucher entered by your sub user. This feature is available in Enterprises model of BUSY. For the configuration of voucher approval follow below steps:
Step 1: Go to the Administration menu, Click Configuration option
Step 2: Select Feature/Option, Click on Enterprises Tab
Step 3: Enable voucher/master approval option
Step 4: Set the configuration by specifying voucher type in which approval is require and can define condition also.
Step 5: To view report, check under Display menu select check list
Step 6: Click voucher/master approval report
To approve voucher, use F4 key from your keyboard

Can I configure voucher approvals in BUSY?

Voucher approval feature can be used when you require to approveor check voucher entered by your sub user. This feature is available in Enterprises model of BUSY. For the configuration of voucher approval follow below steps:
Step 1: Go to the Administration menu, Click Configuration option
Step 2: Select Feature/Option, Click on Enterprises Tab
Step 3: Enable voucher/master approval option
Step 4: Set the configuration by specifying voucher type in which approval is require and can define condition also.
Step 5: To view report, check under Display menu select check list
Step 6: Click voucher/master approval report
To approve voucher, use F4 key from your keyboard

Frequently AskedQuestions