Frequently Asked
Questions

Q: How do I manage employee payroll information in BUSY?

When creating employee profiles for payroll processing, you'll need to provide a range of details to ensure accurate and compliant payroll management. Here is a comprehensive list of the key details that typically need to be included: Step 1:Employee Information:Full Name,Employee ID or Code (a unique identifier),Gender,Date of Birth,Marital Status. Step 2: Contact Information:Residential Address,Phone Number(s),Email Address,Emergency Contact Details. Step 3 : Employment Details:Designation or Job Title,Department or Division,Date of Joining Step 4 :Bank Details:Bank Name,Branch,Account Number,Indian Financial System Code (IFSC) Step 5 :Permanent Account Number (PAN),Aadhaar Number (if applicable),Tax Deduction Account Number (TAN) of the employer (for TDS purposes)

Q: How do i enable multiple branch option?

To enable multiple branch option then follow the given steps : Step 1: Go to Administration menu Step 2: Click on configuraton option Step 3: Then click on feature and option Step 4: Then click on enterprise feature Step 5: Then enable multi branch details as Y and click on branch details option Step 6: Then Click on ADD Branch Master option Step 7: Then specify name of the branch and enable other respective option as per your requirement then save the configuration by click on save button

Q: What options do I have to generate consolidated reports for multiple branches?

Step 1: The option to group series within a particular branch is a useful organizational feature. By grouping series by branch, you can easily categorize and manage voucher series associated with specific branches Step 2 :Reporting by Branch: As you mentioned, the voucher series group can help you generate reports that are branch-specific. This is essential for financial reporting and analysis, as it allows you to track income, expenses, and other financial metrics separately for each branch. This segregation is crucial for maintaining accurate financial records, complying with regulations, and making informed business decisions.

Q: How can I resolve issues with payroll calculation in BUSY?

To resolve issues with payroll calculation in BUSY, you can follow these steps: Step 1: Check the configuation of payroll and Check the salary components such as basic salary,hra and PF etc and their settings to ensure they are configured correctly. Step 2: Verify that the employee master data is accurate Step 3: Review the payroll and salary settings to ensure they are configured properly. Step 4: Make sure allowances ,deductions components setting is accurate. Step 5: You can check by creating a salary calculation voucher to identify any mistake or errors

Q: How to calculate and process salary arrears in BUSY?

To calculate and process salary arrears in BUSY, you can follow these steps: 1. Go to the 'Payroll' menu and select 'Salary Arrears'. 2. Click on 'Add' to create a new arrear entry. 3. Enter the employee details and select the appropriate salary structure. 4. Specify the arrear period and the amount to be paid. 5. Save the entry and process it along with regular salary payments. 6. The arrear amount will be included in the salary calculation and reflected in the payslip. Please note that the exact steps may vary depending on the version of BUSY you are using.

Q: My sales register/purchase register is not tallying with physical records in BUSY. How to resolve this?

Here are steps you can take to resolve the issue: Step 1: Go through your sales and purchase registers in BUSY and compare them with your physical records Step 2: Confirm that the dates and invoice numbers in BUSY match the physical records. Step 3: If your sales and purchase transactions involve bank transactions, reconcile your bank statements with the entries in BUSY Step 4: Look for missing entries in either the sales or purchase registers. step 5: Check for Duplicate Entries step 6: Check for outstanding transactions, such as pending invoices or payments.

Q: How do I set up branch-specific users and permissions?

To set up branch-specific users and permissions in BUSY, you need to follow below steps: Step 1: Take a latest backup of the data. Step 2: Go to administration menu and then select users from it. Step 3: Under users click on modify option to open the branch user and then mention Y on specify branch for this user. Step 4: And you can also tag voucher series group by mention Y on specify voucher series group and can tag the voucher series group. Step 5: Lastly click on save button to save the changes.

Q: How do I find my customer support ticket number or serial number?

Certainly! Here's a step-by-step guide on how to find reports for warranty analysis in BUSY, specifically focusing on expiring warranties and service history: Step 1 : Once you're logged in, look for the Display module or tab. It is typically located in the top menu bar. Step 2 : In the Display module, you'll usually find various categories of reports. Look for a category related to Call Management and then go to AMC/Warranty Details as these types of reports are likely to contain information about expiring warranties and service history.

Q: How do I email company data to support for analysis?

To email company data to support for analysis in BUSY, you can follow these steps: Step 1. Take a backup of the company to a specific folder or google drive. Step 2. Copy the file link from google drive link and make sure having everyone access rights. Step 3. paste the google drive link into composed email. Step 4. Fill in the necessary details along with problem and send it to the support team for analysis. Please note that you will need a working email account configured in BUSY to send the data.

Q: I want the professional tax deduction to be taken from my company account directly instead of employee bank accounts. How can I do this?

Here are simple steps for applying a condition in the salary structure of an employee in BUSY to automatically reduce professional tax: Step 1: Navigate to the section master manage employee salary Component. Step 2: Create a New Salary Component Step 3: Assign the Salary Component to Statutory Deduction Step 4: Set the Condition for Professional Tax Reduction Step 5: Create a condition that checks if the employee's salary is above a certain amount Step 6: Save the changes and apply the updated salary structure to the relevant employees Step 7: Test the Configuration

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Dealer Complaint/Issues

How do I manage employee payroll information in BUSY?


When creating employee profiles for payroll processing, you'll need to provide a range of details to ensure accurate and compliant payroll management. Here is a comprehensive list of the key details that typically need to be included:
Step 1:Employee Information:Full Name,Employee ID or Code (a unique identifier),Gender,Date of Birth,Marital Status.
Step 2: Contact Information:Residential Address,Phone Number(s),Email Address,Emergency Contact Details.
Step 3 : Employment Details:Designation or Job Title,Department or Division,Date of Joining
Step 4 :Bank Details:Bank Name,Branch,Account Number,Indian Financial System Code (IFSC)
Step 5 :Permanent Account Number (PAN),Aadhaar Number (if applicable),Tax Deduction Account Number (TAN) of the employer (for TDS purposes)

How do i enable multiple branch option?

To enable multiple branch option then follow the given steps :
 Step 1: Go to Administration menu 
 Step 2: Click on configuraton option 
 Step 3: Then click on feature and option 
 Step 4: Then click on enterprise feature 
 Step 5: Then enable multi branch details as Y and click on branch details option 
 Step 6: Then Click on ADD Branch Master option 
 Step 7: Then specify name of the branch and enable other respective option as per your requirement then save the configuration by click on save button

What options do I have to generate consolidated reports for multiple branches?

Step 1: The option to group series within a particular branch is a useful organizational feature. By grouping series by branch, you can easily categorize and manage voucher series associated with specific branches
Step 2 :Reporting by Branch: As you mentioned, the voucher series group can help you generate reports that are branch-specific. This is essential for financial reporting and analysis, as it allows you to track income, expenses, and other financial metrics separately for each branch. This segregation is crucial for maintaining accurate financial records, complying with regulations, and making informed business decisions.

How can I resolve issues with payroll calculation in BUSY?

To resolve issues with payroll calculation in BUSY, you can follow these steps:
 Step 1: Check the configuation of payroll and Check the salary components such as basic salary,hra and PF etc and their settings to ensure they are configured correctly.
 Step 2: Verify that the employee master data is accurate
 Step 3: Review the payroll and salary settings to ensure they are configured properly.
 Step 4: Make sure allowances ,deductions components setting is accurate.
 Step 5: You can check by creating a salary calculation voucher to identify any mistake or errors

How to calculate and process salary arrears in BUSY?

To calculate and process salary arrears in BUSY, you can follow these steps:
1. Go to the 'Payroll' menu and select 'Salary Arrears'.
2. Click on 'Add' to create a new arrear entry.
3. Enter the employee details and select the appropriate salary structure.
4. Specify the arrear period and the amount to be paid.
5. Save the entry and process it along with regular salary payments.
6. The arrear amount will be included in the salary calculation and reflected in the payslip.
Please note that the exact steps may vary depending on the version of BUSY you are using.

My sales register/purchase register is not tallying with physical records in BUSY. How to resolve this?

Here are steps you can take to resolve the issue:
Step 1: Go through your sales and purchase registers in BUSY and compare them with your physical records
Step 2: Confirm that the dates and invoice numbers in BUSY match the physical records. 
Step 3: If your sales and purchase transactions involve bank transactions, reconcile your bank statements with the entries in BUSY
Step 4: Look for missing entries in either the sales or purchase registers. 
step 5: Check for Duplicate Entries
step 6: Check for outstanding transactions, such as pending invoices or payments.

How do I set up branch-specific users and permissions?

To set up branch-specific users and permissions in BUSY, you need to follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Go to administration menu and then select users from it.
Step 3: Under users click on modify option to open the branch user and then mention Y on specify branch for this user.
Step 4: And you can also tag voucher series group by mention Y on specify voucher series group and can tag the voucher series group.
Step 5: Lastly click on save button to save the changes.

How do I find my customer support ticket number or serial number?

Certainly! Here's a step-by-step guide on how to find reports for warranty analysis in BUSY, specifically focusing on expiring warranties and service history:
Step 1 : Once you're logged in, look for the Display module or tab. It is typically located in the top menu bar.
Step 2 : In the Display module, you'll usually find various categories of reports. Look for a category related to Call Management and then go to AMC/Warranty Details as these types of reports are likely to contain information about expiring warranties and service history.

How do I email company data to support for analysis?

To email company data to support for analysis in BUSY, you can follow these steps:
Step 1. Take a backup of the company to a specific folder or google drive.
Step 2. Copy the file link from google drive link and make sure having everyone access rights.
Step 3. paste the google drive link into composed email.
Step 4. Fill in the necessary details along with problem and send it to the support team for analysis.
Please note that you will need a working email account configured in BUSY to send the data.

I want the professional tax deduction to be taken from my company account directly instead of employee bank accounts. How can I do this?

Here are simple steps for applying a condition in the salary structure of an employee in BUSY to automatically reduce professional tax:
Step 1: Navigate to the section master manage employee salary Component.
Step 2: Create a New Salary Component
Step 3: Assign the Salary Component to Statutory Deduction
Step 4: Set the Condition for Professional Tax Reduction
Step 5: Create a condition that checks if the employee's salary is above a certain amount
Step 6: Save the changes and apply the updated salary structure to the relevant employees
Step 7: Test the Configuration

Frequently AskedQuestions