Frequently Asked
Questions

Q: I did not setup Google Drive but BUSY seems to be saving things there. How can I stop that from happening?

To prevent BUSY from saving things to google drive you need to follow the steps 1 open the company and go to administration menu 2 then click on configuration and click to feature options 3 click on general featuer and make N to enable google drive linked features in BUSY and save 4 open BUSY agent and click on backup configuration google drive and disable it

Q: I am trying to search item name but its not picking up in drop-down list?

If you are trying to search item name but its not picking up in drop-down list please follow given below steps to solve this issue: Step 1: Go to administration menu Step 2: Then go to configuration button Step 3: Then click on features and option Step 4: Then click on general tab Step 5: Afterwards select intelligent search in master drop-down list option as moderate and save the window

Q: How can I change the name for a payment voucher in the software?

To change the name for a payment in BUSY, you need to follow these steps : Step 1: Go to administration then configuration. Step 2: Click on features and options go to general tab Step 3: Set as Y to change voucher type captions click on configuration tab Step 4: In payment change caoption as Y and change the name for payment as needed and click on save button.

Q: Where can I find logs of modifications made in BUSY?

You can check modification details if audit trail option is maintain.To view report of Audit Trail please follow below steps: Step 1: Go to the Display menu Step 2: Click on Check list Step 3: In dropdown, select Audit trail Step 4: Select the user name from whom you want to view report, and select the MODIFY checkbox Step 5: Specify date range and click OK button

Q: Can BUSY track voucher deletions in audit trail?

You can check deletion record if audit trail option is maintain.To view report of Audit Trail please follow below steps: Step 1: Go to the Display menu Step 2: Click on Check list Step 3: In dropdown, select Audit trail Step 4: Select the user name from whom you want to view report, and select the DELETE checkbox Step 5: Specify date range and click OK button

Q: How to type in regional languages in BUSY?

To type in regional languages in BUSY, you can use Google Input Tools. It is a free software that allows you to type in various regional languages. You can download and install Google Input Tools on your computer, and then select the desired regional language in general tab. Once selected, you can set second language for printing and can define master name in regional language

Q: Viewing users who changed a BUSY voucher?

You can check modification details if audit trail option is maintain.To view report of Audit Trail please follow below steps: Step 1: Go to the Display menu Step 2: Click on Check list Step 3: In dropdown, select Audit trail Step 4: Select the user name from whom you want to view report, and select the MODIFY checkbox Step 5: Specify date range and click OK button

Q: How do I search the tracking number reports by party name or item name if I don't remember the tracking number?

If you do not remember the tracking number and want to search tracking number report with item name or party name, follow these steps: Step 1 : Click on display Step 2 : Tracking No. reports Step 3 : Select account ledger or item ledger Step 4 : And select all tracking nos. Step 5 : Then define only party name or item name and open report and check

Q: How can I configure BUSY to print a duplicate invoice automatically after the original invoice has been printed?

To print duplicate invoice once the invoice gets printed, you are required to configure for Print Duplicate Copy while re printing Sales Invoice feature by follow these steps: Step 1: Go to administration section then click on configuration option Step 2: Choose the features and option then select general tab Step 3: Specify Y to enable Print Duplicate Copy while re-printing Sales Invoice and save the configuration.

Q: In the general configuration, where can I find the "show end of list in master's drop-down list" option?

To enable end of list option master's dropdown list,follow these steps Step 1 Open your company Step 2 Go to administartion and then configuration Step 3 Select feature/options and Select GENERAL tab Step 4 Now on right side,enable show end of list in master's dropdown list option Step 5 Save the window and now while master entry in vouchers,it will show end of list in dropdown list

Find Solutions to Common Issues Related to features - general audit

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I did not setup Google Drive but BUSY seems to be saving things there. How can I stop that from happening?

To prevent BUSY from saving things to google drive you need to follow the steps 
1 open the company and go to administration menu
2 then click on configuration and click to feature options 
3 click on general featuer and make N to enable google drive linked features in BUSY and save 
4 open BUSY agent and click on backup configuration google drive and disable it

I am trying to search item name but its not picking up in drop-down list?

If you are trying to search item name but its not picking up in drop-down list please follow given below steps to solve this issue:
Step 1: Go to administration menu
Step 2: Then go to configuration button
Step 3: Then click on features and option
Step 4: Then click on general tab
Step 5: Afterwards select intelligent search in master drop-down list option as moderate and save the window

How can I change the name for a payment voucher in the software?

To change the name for a payment in BUSY, you need to follow these steps :
Step 1: Go to administration then configuration.
Step 2: Click on features and options go to general tab
Step 3: Set as Y to change voucher type captions click on configuration tab
Step 4: In payment change caoption as Y and change the name for payment as needed and click on save button.

Where can I find logs of modifications made in BUSY?

You can check modification details if audit trail option is maintain.To view report of Audit Trail please follow below steps:
Step 1: Go to the Display menu
Step 2: Click on Check list 
Step 3: In dropdown, select Audit trail 
Step 4: Select the user name from whom you want to view report, and select the MODIFY checkbox 
Step 5: Specify date range and click OK button

Can BUSY track voucher deletions in audit trail?

You can check deletion record if audit trail option is maintain.To view report of Audit Trail please follow below steps:
Step 1: Go to the Display menu
Step 2: Click on Check list 
Step 3: In dropdown, select Audit trail 
Step 4: Select the user name from whom you want to view report, and select the DELETE checkbox 
Step 5: Specify date range and click OK button

How to type in regional languages in BUSY?

To type in regional languages in BUSY, you can use Google Input Tools. It is a free software that allows you to type in various regional languages. You can download and install Google Input Tools on your computer, and then select the desired regional language in general tab. Once selected, you can set second language for printing and can define master name in regional language

Viewing users who changed a BUSY voucher?

You can check modification details if audit trail option is maintain.To view report of Audit Trail please follow below steps:
Step 1: Go to the Display menu
Step 2: Click on Check list 
Step 3: In dropdown, select Audit trail 
Step 4: Select the user name from whom you want to view report, and select the MODIFY checkbox 
Step 5: Specify date range and click OK button

How do I search the tracking number reports by party name or item name if I don't remember the tracking number?

If you do not remember the tracking number and want to search tracking number report with item name or party name, follow these steps:
Step 1 : Click on display
Step 2 : Tracking No. reports
Step 3 : Select account ledger or item ledger
Step 4 : And select all tracking nos.
Step 5 : Then define only party name or item name and open report and check

How can I configure BUSY to print a duplicate invoice automatically after the original invoice has been printed?

To print duplicate invoice once the invoice gets printed, you are required to configure for Print Duplicate Copy while re printing Sales Invoice feature by follow these steps:
Step 1: Go to administration section then click on configuration option
Step 2: Choose the features and option then select general tab
Step 3: Specify Y to enable Print Duplicate Copy while re-printing Sales Invoice and save the configuration.

In the general configuration, where can I find the "show end of list in master's drop-down list" option?

To enable end of list option master's dropdown list,follow these steps
Step 1 Open your company 
Step 2 Go to administartion and then configuration
Step 3 Select feature/options and Select GENERAL tab
Step 4 Now on right side,enable show end of list in master's dropdown list option 
Step 5 Save the window and now while master entry in vouchers,it will show end of list in dropdown list

Frequently AskedQuestions