Frequently Asked Questions

Please provide more details about the issue you are facing with the new user so that we can assist you in a better way.
Further you can follow these steps for create sub user in company:
Step 1. Open company with using Admin credential.
Step 2: Go to Administration and click on Users tab.
Step 3: Click on Add option and mention User name and password.
Step 4: Give rights to sub user as per required and save the user tab.

the database compilation and synchronization setting work in BUSY when adding a new branch as per mentioned below
1. synchronization is depnd upon your server information mentioned in branch configuration 
2. also make sure that TCP port 1433 was open for static ip which is configured in Head office sync data from branch office.
3. also make sure that head office configuration will be match with branch office configuration.
4. also check connection between HO and BO

1. In branch office go to the configuration under administration menu 
2. select feature and options 
3. then select enterprise features tab 
4. click on HO/BO data sync option and enable it 
5. select Branch office 
6. then mentioned correct server information from Head office with TCP port 1433
7. then select company code, branch name /alias and username for login 
9. then read head office configuration 
10.also check status of existing data 
11.check connection

To prevent data corruption when sharing data between locations in BUSY, it is important to ensure a stable and reliable network connection between the offices. Additionally, it is recommended to regularly backup your data to prevent loss or corruption. It is also important to follow proper procedures for data syncing and ensure that all users are properly trained on how to use the software to minimize the risk of errors or accidental data corruption.

To track inter branch transaction and master data in BUSY you have to enable multi branch details and crate branches with voucher series group, so that data can be transfer properly between HO to BO, BO to HO and BO to BO.
 For detailed information you can contact to our technical support team on toll free number 8282828282 or on landline 01140964096
 For further details let me transfer your call to our support executive

If Ho BO continuous syncing data with no stop follow below steps:
Step 1: Take latest backup of the data.
Step 2: Open branch company then go to administration menu then click on configuration option.
Step 3: Then select feature and option and click on enterprise feature.
Step 4: Click on configuration option of enable ho/bo data sync option. 
Step 5: Then navigate to auto data sync setting option and select from dropdown ask option instead of enforce.

There must be series not tagged in BO's voucher series group.
Step 1: Check which voucher series group is tagged under the branch.
Step 2: After that check series is selected in that branch's voucher series group or not.
Step 3:-Tag that voucher series group by going through below points.
 1: Administration
 2: Configuration
 3: Voucher series configurtion
 4: Add voucher series
 5: Providing name of voucher series and then select all series of that branch.

In this we can maintain different location wise data for every series and then after doing transaction we can check reports as per location wise. Follow Below Steps: Step 1: Administration Step 2: Configuration Step 3: Voucher series configurtion Step 4: Add voucher series Step 5: Provide name of voucher series (name as branch name) Step 6: Now create voucher series group (name as branch name) and then select all series of branch.

Here are the steps for tagg Material Centre in particula branch :
Step 1: Go to administration menu 
Step 2: Then click on Configuration option 
Step 3: Then click on Feature and option 
Step 4: Then click on enterprise feature 
Step 5: Then make sure to enable multi branch details as Y and click on branch detail button 
Step 6: Then select particular branch and specify Material centre name and click on save button

To delete a branch in BUSY, you need to follow these steps:
Step 1: First you need to unmap that branch from the user.
Step 2: Go to Administration then click on Configuration.
Step 3: Select Features / Options and then click on Enterprise Features tab.
Step 4: Click on Branch Details next to Enable Multi Branch Details feature.
Step 5: Select your branch and press F8 to delete.
Note: Take backup of your data before delete the branch.