Frequently Asked
Questions

Q: How do I enable the "Configuration Read" feature in the HO system?

To Read Head Office Configuration in BUSY, follow these steps: Step 1: Go to Administration and click on Configuration. Step 2: Click on Features/Options and then choose Enterprise Features. Step 3: Enable HO/BO Data Sync Feature and click on configuration tab and mention sql server information and company information for data sync then click on Read Head Office Configuration. Note: Take the latest backup of data before any process.

Q: Some of my stock transfer transactions are not showing up properly in reports. What could be the reason?

The reason for stock transfer transactions not showing up properly in reports could be due to incorrect tagging of voucher series in both the head office and branch. Creating a common voucher series for stock transfers and tagging it in both locations can solve this issue, also you can check the stock transafer entries that material center tagged in entry was correct or not.

Q: How can I manage branch-wise budgets and control costs within BUSY?

Firstly you need to use Budget feature from below mention step: Step 1: Click on Administration Step 2: Configuration Step 3: Features & Option Step 4: Accounts Step 5: Enable Budgets option from the left side. Step 6: Now create or Modify an expense master and tag anual budget in it. Step 7: Now use this master separately in your branch. Step 8: You can create multiple masters for different different branches.

Q: HO BO Stock Mismatch in BUSY how to find it ?

HO BO Stock Mismatch this issue happened because of 1. your HO and BO both have generating Barcodes. 2. and they both have using same barcode numbering sequence 3. some times same barcode numbers genearate by both offices for different items so that time barcode was clashed for that you need to separate barcode numbering as change prefix or sufix in barcode configuration.

Q: Consolidating reports from multiple branches?

You can check consolidate report of multiple branchs in BUSY Please follow the given steps Step 1 First synchronize all data of branches in server system Step 2 Log in from admin user Step 3 During check any report, it will ask for branch or voucher series group Step 4 After select particular branch or respective voucher series group you can check the reports

Q: Data Sync is in loop but not clearing

If the data sync is in loop and not clearing you can follow below steps: Step 1. Take the latest backup or your both Head office and Branch office. Step 2: Open the Head office company then go to administration section Step 3: Choose the data export import then choose the data sync explorer. Step 4: Now, remove the data appear in explorer then sync data again.

Q: I want to generate bills from my Dadri branch to my Delhi branch in BUSY. How do I do this?

Here are the general steps to generate bills from your Dadri branch to your Delhi branch: Step 1: First check branch configuration are proper between HO and BO Step 2: Then check sale transaction numbering should be automatic Step 3: Then check all sale transaction of branches are properly synchronizing in HO Step 4: Now check branch wise sales reporting for voucher is generated INTO BRANCH

Q: How do I set up synchronization with head office in BUSY?

To set up synchronization with the head office in BUSY, you need to create separate companies for the head office and branch office. Then have to configure synchronization process. Once the systems has configured, you can initiate data synchronization between the head office and branch office Our support team will guide you the process, let me transfer you call to our support executive

Q: I want to maintain inventory data separately for my head office and branch office. How can I do that in BUSY?

Find out the steps to maintain inventory separately of head office and Branch office Step 1 : First have to create separate Material center for head office and Branch office Step 2 : Then have to create separate voucher series for head office and Branch office Step 3 : Then after entering data you can check both inventory reports separately

Q: How can I maintain consistency in sales reporting across different branches and offices within BUSY?

To maintain consistency in sales reporting across different branches and offices within BUSY, please follow the given steps Step 1 First check branch configuration are proper between HO and BO Step 2 Then check sale transaction numbering should be automatic Step 3 Then check all sale transaction of branches are properly synchronizing in HO Step 4 Now check branch wise sales reporting

Find Solutions to Common Issues Related to features - ho bo

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I enable the "Configuration Read" feature in the HO system?

To Read Head Office Configuration in BUSY, follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Click on Features/Options and then choose Enterprise Features.
Step 3: Enable HO/BO Data Sync Feature and click on configuration tab and mention sql server information and company information for data sync then click on Read Head Office Configuration.
Note: Take the latest backup of data before any process.

Some of my stock transfer transactions are not showing up properly in reports. What could be the reason?

The reason for stock transfer transactions not showing up properly in reports could be due to incorrect tagging of voucher series in both the head office and branch. Creating a common voucher series for stock transfers and tagging it in both locations can solve this issue, also you can check the stock transafer entries that material center tagged in entry was correct or not.

How can I manage branch-wise budgets and control costs within BUSY?

Firstly you need to use Budget feature from below mention step:
Step 1: Click on Administration
Step 2: Configuration
Step 3: Features & Option
Step 4: Accounts
Step 5: Enable Budgets option from the left side.
Step 6: Now create or Modify an expense master and tag anual budget in it.
Step 7: Now use this master separately in your branch.
Step 8: You can create multiple masters for different different branches.

HO BO Stock Mismatch in BUSY how to find it ?

HO BO Stock Mismatch this issue happened because of 
1. your HO and BO both have generating Barcodes. 
2. and they both have using same barcode numbering sequence 
3. some times same barcode numbers genearate by both offices for different items so that time barcode was clashed for that you need to separate barcode numbering as change prefix or sufix in barcode configuration.

Consolidating reports from multiple branches?

You can check consolidate report of multiple branchs in BUSY
 Please follow the given steps
 Step 1 First synchronize all data of branches in server system
 Step 2 Log in from admin user
 Step 3 During check any report, it will ask for branch or voucher series group
 Step 4 After select particular branch or respective voucher series group you can check the reports

Data Sync is in loop but not clearing

If the data sync is in loop and not clearing you can follow below steps:
Step 1. Take the latest backup or your both Head office and Branch office.
Step 2: Open the Head office company then go to administration section
Step 3: Choose the data export import then choose the data sync explorer.
Step 4: Now, remove the data appear in explorer then sync data again.

I want to generate bills from my Dadri branch to my Delhi branch in BUSY. How do I do this?

Here are the general steps to generate bills from your Dadri branch to your Delhi branch:
Step 1: First check branch configuration are proper between HO and BO
Step 2: Then check sale transaction numbering should be automatic
Step 3: Then check all sale transaction of branches are properly synchronizing in HO
Step 4: Now check branch wise sales reporting for voucher is generated INTO BRANCH

How do I set up synchronization with head office in BUSY?

To set up synchronization with the head office in BUSY, you need to create separate companies for the head office and branch office. Then have to configure synchronization process. Once the systems has configured, you can initiate data synchronization between the head office and branch office
 Our support team will guide you the process, let me transfer you call to our support executive

I want to maintain inventory data separately for my head office and branch office. How can I do that in BUSY?

Find out the steps to maintain inventory separately of head office and Branch office
 Step 1 : First have to create separate Material center for head office and Branch office 
 Step 2 : Then have to create separate voucher series for head office and Branch office 
 Step 3 : Then after entering data you can check both inventory reports separately

How can I maintain consistency in sales reporting across different branches and offices within BUSY?

To maintain consistency in sales reporting across different branches and offices within BUSY, please follow the given steps
 Step 1 First check branch configuration are proper between HO and BO
 Step 2 Then check sale transaction numbering should be automatic
 Step 3 Then check all sale transaction of branches are properly synchronizing in HO
 Step 4 Now check branch wise sales reporting

Frequently AskedQuestions