Frequently Asked
Questions
Find Solutions to Common Issues Related to features - ho bo
What steps should I follow if data synchronization abruptly stops working in BUSY?
"To fix synchronization errors between your head office and branch office in BUSY, you can follow these steps:
Firstly, Take a backup of both the head office and branch office data.
Secondly, it depends on the errors you are facing:
SQl server does not exist
1. First will check whether...
What should I check if data isn't syncing properly between the head office and a branch in BUSY?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can I troubleshoot data syncing issues between Head office and Branch office in BUSY?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can I troubleshoot data syncing issues between Head office(HO) and Branch office(BO)?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
What steps should I take to troubleshoot data syncing issues between offices?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How do I troubleshoot and resolve sync issues between branches?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can I troubleshoot errors in data synchronization?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How do I troubleshoot auto-sync errors?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can I troubleshoot data synchronization issues?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
I tagged a user to a specific branch in BUSY but they are still able to access data from the head office. What am I doing wrong?
Some details are need to verify. Here are the steps , please follow :
Step 1:Administration
Step 2:Configuration
Step 3: Features & options
Step 4: Enterprise
Step 5: Now enable HO/BO data sync option and select its status as Breach Office
Step 6: Now click on configuration button
Step 7:Mention Ho server info as per the HO.
Step 8: Mention Bo details (company information)
Step 9: Then click on read head office configuration
Step 10:Now click on read head office configuration.
In HO-BO data sync we can check below step for checking connectivity:
Step1. Check the static ip is connecting to the client machine or not.
for checking it you can type static ip of HO in BO's run command. By typing
e.g. Ping (Static IP) -t . If it connects then data will sync with HO.
Step 2.Check open port status: Here you need to check port status from google chrome.
1433 port should open in your static ip.
Step 3. Ensure that the network connection between the head office and branch office is
stable and reliable, with sufficient bandwidth to handle the data synchronization.
Step 4. Can create inbount and outbound rules in the firewall of HO and BO.
