Frequently Asked
Questions

Q: I'm having trouble exporting data from the head office to the branch office. How can I fix this?

If you are having trouble exporting data from the head office to the branch office, 1. You should check the SQL port; it should be opened. 2. It is also necessary to ensure that the HO BO configuration is correct. 3. You should check the connection error in the branch configuration to export data from the head office to the branch office.

Q: What are the options for rolling back to a previous version after a bad sync?

To rollback to a previous version after a bad sync in BUSY, you can restore your data from a backup that was created before the sync. This will revert your data to the state it was in before the sync occurred. It is recommended to regularly backup your data to avoid any data loss during sync or other issues.

Q: Why is the software working slow while syncing data from branch office to head office?

The BUSY might be slow while syncing data from branch office to head office due to these possible reasons: 1. The networking between the head office and branch office is not stable and fast. 2. Might be the syncing data is heavy so it will take some time. 3. On branch office and head office's system the same BUSY release are installed.

Q: What's the process for setting up branch-specific payment and receipt vouchers in BUSY?

By creating separate branches series and tagging them to their voucher series group for the payment and receipt voucher. We can bifurcate it. Follow the below steps: Step 1: Ciick on Administration Step 2: Configuration Step 3: Voucher series configurtion Step 4: Add voucher series in payment and receipt voucher Step 5: Providing name of voucher series and then select series according to the location.

Q: How do I handle accounting for multiple locations/branches in BUSY?

If you want to manage accounting for different locations or branches in BUSY, you can create seperate branches for each location. This way, you can have separate ledgers, voucher series, and other details for each branch and isolate the transactions from other branches. You can also apply master series grouping to filter the masters in vouchers and reports.

Q: I recently had a system crash and lost data. How can I restore my backup data from July th and sync the data from July st onwards?

To restore a backup file, follow these steps: Step 1: Go to Company tab. Step 2: Click on Restore data and specify the backup path and then click on the OK tab. Step 3: Then one window will appear for overwrite click on No tab. After that, synchronize data from exchange data with the HO within the Data Export Import tab.

Q: issue in brach wise data sync to Head office

If issue occur in data sync you can check these steps in Branch company: 1. Go in Administration then go in configuration 2. Then go in Features/option Then go in Enterprise feature 3. Then Go Enable HO/BO Data sync and click on configuration 4. Check company information for data sync is correct or not and click on check connection.

Q: In BO Duplicate Record Sync

If Duplicate voucher with the same voucher number exists in the database then BUSY will not allow to sync from Ho to BO with the required error message further in order to sync data, you need to correct the duplicacy in order to sync from HO to BO. Note : Please take latest backup before during this process.

Q: What is the relationship between data synchronization and an active BLS license in BUSY?

The relationship between data synchronization and an active BLS license in BUSY is BLS charges is applicable for renew online services like e-way bill , e-invoice , data sync , online support so if your BLS is expired then your data sync service was discontinued. so BLS was mandetory when you are using Data sync option

Q: I'm getting an error about an "instance" when trying to connect. What does this mean and how do I resolve it?

getting an error about an instance when trying to connect because of you SQL connectivity if you installed multiple sql manager in system and try to conect with BUSY then you need to specify correct sql server information and TCP sql port details in BUSY for that close another instance or change TCP port .

Find Solutions to Common Issues Related to features - ho bo

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I'm having trouble exporting data from the head office to the branch office. How can I fix this?

If you are having trouble exporting data from the head office to the branch office,
1. You should check the SQL port; it should be opened.
2. It is also necessary to ensure that the HO BO configuration is correct.
3. You should check the connection error in the branch configuration to export data from the head office to the branch office.

What are the options for rolling back to a previous version after a bad sync?

To rollback to a previous version after a bad sync in BUSY, you can restore your data from a backup that was created before the sync. This will revert your data to the state it was in before the sync occurred. It is recommended to regularly backup your data to avoid any data loss during sync or other issues.

Why is the software working slow while syncing data from branch office to head office?

The BUSY might be slow while syncing data from branch office to head office due to these possible reasons:
1. The networking between the head office and branch office is not stable and fast.
2. Might be the syncing data is heavy so it will take some time.
3. On branch office and head office's system the same BUSY release are installed.

What's the process for setting up branch-specific payment and receipt vouchers in BUSY?

By creating separate branches series and tagging them to their voucher series group
for the payment and receipt voucher. We can bifurcate it.
Follow the below steps:
Step 1: Ciick on Administration
Step 2: Configuration
Step 3: Voucher series configurtion
Step 4: Add voucher series in payment and receipt voucher
Step 5: Providing name of voucher series and then select series according to the location.

How do I handle accounting for multiple locations/branches in BUSY?

If you want to manage accounting for different locations or branches in BUSY, you can create seperate branches for each location. This way, you can have separate ledgers, voucher series, and other details for each branch and isolate the transactions from other branches. You can also apply master series grouping to filter the masters in vouchers and reports.

I recently had a system crash and lost data. How can I restore my backup data from July th and sync the data from July st onwards?

To restore a backup file, follow these steps:
Step 1: Go to Company tab.
Step 2: Click on Restore data and specify the backup path and then click on the OK tab.
Step 3: Then one window will appear for overwrite click on No tab.
After that, synchronize data from exchange data with the HO within the Data Export Import tab.

issue in brach wise data sync to Head office

If issue occur in data sync you can check these steps in Branch company:
1. Go in Administration then go in configuration 
2. Then go in Features/option Then go in Enterprise feature
3. Then Go Enable HO/BO Data sync and click on configuration 
4. Check company information for data sync is correct or not and click on check connection.

In BO Duplicate Record Sync

If Duplicate voucher with the same voucher number exists in the database then BUSY will not allow to sync from Ho to BO with the required error message further in order to sync data, you need to correct the duplicacy in order to sync from HO to BO.
Note : Please take latest backup before during this process.

What is the relationship between data synchronization and an active BLS license in BUSY?

The relationship between data synchronization and an active BLS license in BUSY is 
BLS charges is applicable for renew online services like e-way bill , e-invoice , data sync , online support so if your BLS is expired then your data sync service was discontinued. so BLS was mandetory when you are using Data sync option

I'm getting an error about an "instance" when trying to connect. What does this mean and how do I resolve it?

getting an error about an instance when trying to connect because of you SQL connectivity if you installed multiple sql manager in system and try to conect with BUSY then you need to specify correct sql server information and TCP sql port details in BUSY for that close another instance or change TCP port .

Frequently AskedQuestions