Frequently Asked Questions

Server ping timeouts can be caused by various factors such as network congestion, firewall settings, incorrect IP address, or server overload. To fix them, one can try troubleshooting the network connection, checking firewall settings, verifying the correct IP address still query not resolved then contact with IT person

The port 1433 for connecting SQL database seems to be closed then
1. make sure that port 1433 enabled in inbound rules of firewall setting in your system 
2. login with your router modem and again port forwarding on TCP port 1433 on your static ip or local ip

To synchronize multiple material centers with HO in BUSY, follow these steps:
Step 1: Take the latest backup of Ho and Bo data.
Step 2: Go to administration then click on Data export import option
Step 3: Choose the exchange data with HO option then click on send data to Ho.

entered a sales price for an item but only the branch price is showing, not the price entered, because of you entered sales price from your branch user so it will be valid for only that particular user branch you need to entered price from main branch.

To disable the auto data sync feature in BUSY, follow these steps:
In Branch Office company:
Step 1: Go to Administration and click on configuration.
Step 2: Click on Features/Options and select Enterprise features.
Step 3: Click on Branch Office Configuration.
Step 4: Disable auto data sync feature and save the configuration.

To change the voucher series for your head office in BUSY, you need to go to the voucher configuration settings and create a new voucher series. Then, you can tag this new series in both the head office and branch office to ensure proper recording of transactions.

getting an ODBC error when sending data between offices then check 
1. Make sure your SQL server information is correct or not that mentioned in BUSY
2. check SQl TCP port 1433 open or not.
3. also check that in firewall or antivirus setting BUSY will be excluded .

To locate the logs to indentify error in the data synchronization process follwo these steps accordingly.
1. In Head Office data , Click on Administration>data export import option.
2. Click on data explorer option 
3. We can choose the branch name whose data synchronization error we want to check.

To fix branch address printing issue, follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Click on Features/Options and then Enterprise Feature.
Step 3: Click on Branch details option and select Branch Name.
Step 4: Mention correct Address of branch and then save the configuration window.

Data sync in BUSY is done automatically. The speed of data sync depends on both the internet speed and the system configuration you are using. In the BUSY Enterprise edition, you have access to Branch management with an auto-sync feature. Additionally, you can manage multiple GSTINs efficiently.