Frequently Asked
Questions

Q: Best practices for sync configuration and sync speed?

For best practices in data synchronization between HO and BO in BUSY, please follow the given steps Step 1 Go on administration Step 2 Click on configuration Step 3 Click on feature options Step 4 Click on Enterprise features Step 5 Enable multibranch details and click on BRANCH DETAILS Step 6 Click on ADD BRANCH MASTER and create branch from here Step 7 Enable HO BO data sync. then select Head office and click on configuration Step 8 Select here branch then enable data sync for this branch Step 9 Set here data synchronization rights and configuration Step 10 After this setting, do read HO configuration from branch company Synchronizing speed depend on the data size and internet connectivity at both location HO and BO, internet connectivity should be proper and stable during data synchronizing

Q: Connectivity between locations and IP addresses of servers?

To the proper synchronization data in HO and BO, you should check the Stable internet, ports and firewal setting in the system Please follow the given steps Step 1 First check internet must be proper and stable in HO and BO Step 2 Then check port number 1433 must be open on static ip in HO, you can use the website name "Can you see me" Step 3 Go on control panel then window firewall setting Step 4 Click on advanced setting and create inbound and outbound rule for the port number 1433 Step 5 Create above Inbound and outboud rule in firewall in HO and BO both location Step 6 After that open BUSY at BO Step 7 Click on set server information Step 8 Mention there server static ip, user and password of server sql

Q: Manual sync triggering, logs, and server IP updates?

If you want to synchronize your data between Head office and branch office through manually trigger then follow the given steps Step 1 Go on administration in Branch company Step 2 Click on configuration Step 3 Click on feature options Step 4 Click on Enterprise features Step 5 On the last option click on configuration Step 6 Select here NOT REQUIRED with enable auto data sync. option Step 7 After that go on administration Step 8 Click on data export import Step 9 Click on exchange data with HO Step 10 From here you can synchronize data with HO through manualy trigger If any changes happen in server system IP address, then you have to enable port 1433 on the new static ip and mention same static ip in branch configuration in BO company

Q: What's the process for managing and reconciling petty cash accounts for each branch?

To manage and reconcile petty cash accounts for each branch in BUSY, you can follow these steps: 1. Create a separate petty cash account for each branch in the Chart of Accounts. 2. Record all petty cash expenses for each branch by specifying the payment mode as cash and selecting the appropriate accounts. 3. Keep track of the petty cash expenses incurred at each branch by regularly updating the petty cash account balance. 4. Reconcile the petty cash account by comparing the actual cash on hand with the recorded expenses. 5. Adjust the petty cash account balance by recording any discrepancies or replenishments. 6. Generate reports to view branch-wise petty cash transactions and balances. Please note that if you require any customization or specific features related to managing petty cash accounts, it is recommended to contact the dealer for further assistance.

Q: How do I configure auto-sync for data synchronization between systems?

To configure auto sync for Data Synchronization between Head Office (HO) and Branch Office (BO), you need to follow these steps: Step 1: Open Branch company and go to Administration and click on configuration. Step 2: Select Features / Options and click on Enterprises Features. Step 3: Then, on "Enable HO / BO Data Sync." option click on Configurartion. Step 4: Here, you will see an option called “Enable Auto Data Sync”. Select either Ask or Enforce, depending on your preference. Step 5: Now, you can choose when you want the data to sync automatically. You have three options: Company Login, Company Close, or Periodic. If you pick Periodic, you need to enter the number of minutes for the sync interval. Step 6: Save all the settings and your data will sync automatically as per your choice.

Q: How do I handle data syncing issues between different parts of the system?

To handle data syncing issues between different systems, please check the options below: 1: Cross check the Multi branch configuration in HO from Enterprises features under Features/Options and then check the tagging of the tagged series in the branch. 2: Check the data sync process after checking the server information from Ho/Bo data sync configuration option in the branch company. 3: Check the data sync process after checking the connection with the HO/BO through Chec connection option of HO/BO data sync configuration. 4 : Check data sync process after read head office configuration and existing data status from data sync from HO/BO data sunc configuration of branch 5: Port 1433 must be open on static IP 6: Make sure no data exists in Explorer Make sure you have the latest backup of both your companies HO and BO.

Q: How do I set up a static IP address for the BUSY server to ensure stable connections?

For configuring static ip you need to contact ISP(Internet service provider) and then can configure. Also follow below steps for port settings after configurations. Step1. Check the static ip is connecting to the client machine or not. for checking it you can type static ip of HO in BO's run command. By typing e.g. Ping (Static IP) -t . If it connects then data will sync with HO. Step 2.Check open port status: Here you need to check port status from google chrome. 1433 port should open in your static ip. Step 3. Ensure that the network connection between the head office and branch office is stable and reliable, with sufficient bandwidth to handle the data synchronization. Step 4. Can create inbount and outbound rules in the firewall of HO and BO.

Q: How do I transfer opening balances to a new branch in BUSY?

If you want to transfer opening balances to a new branch of accounts & items, you can follow these steps: Take latest backup of your data before make any changes. Step 1: For Accounts open that account master in modify mode and ensure that "Maintain Branchwise Op. Bals." option is Y. Step 2: Then a window appear of "Branch-wise Opening Balance" and enter your Branch name and their Balance. Step 3: For Items open that item master in modify mode and after enter that combined Op. Stock(Qty) a window will appear of "Material Centre Wise Opening Stock Details". Step 4: Here, you can select the Material Centre which is tagged to that branch and enter that Qty and Amount. Please note that Opening Balance and Related Entries can be changed only in the Beginning F.Y.

Q: How can I maintain different opening balances for head office and branch?

If you want to maintain opening balances branch-wise of accounts & items, you can follow these steps: Take latest backup of your data before make any changes. Step 1: For Accounts open that account master in modify mode and ensure that "Maintain Branchwise Op. Bals." option is Y. Step 2: Then a window appear of "Branch-wise Opening Balance" and enter your Branch name and their Balance. Step 3: For Items open that item master in modify mode and after enter that combined Op. Stock(Qty) a window will appear of "Material Centre Wise Opening Stock Details". Step 4: Here, you can select the Material Centre which is tagged to that branch and enter that Qty and Amount. Please note that Opening Balance and Related Entries can be changed only in the Beginning F.Y.

Q: How can I configure multiple branches after upgrading to the enterprise version?

After upgrading Enterprise version you can enable the feature of multibranch and here are the steps : Step 1: Go to Administration Menu Step 2: Click on Configuration Option Step 3: Then click on Feature and Options Step 4: Then click Enterprise Feature Step 5: Enable Multibranch detail as Y Step 6: Then click on Branch detail option Step 7: Then click on ADD Branch Master Box and create a name for the branch. Additionally, enable the voucher series group, user and MC as Y Step 8: Then save the Branch wise company details by click on save button Step 9: Then save the Enterprise feature window as well Step 10: Afterward Your multibranch has been created and configured

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Dealer Complaint/Issues

Best practices for sync configuration and sync speed?

For best practices in data synchronization between HO and BO in BUSY, please follow the given steps
 Step 1 Go on administration
 Step 2 Click on configuration
 Step 3 Click on feature options 
 Step 4 Click on Enterprise features
 Step 5 Enable multibranch details and click on BRANCH DETAILS
 Step 6 Click on ADD BRANCH MASTER and create branch from here
 Step 7 Enable HO BO data sync. then select Head office and click on configuration
 Step 8 Select here branch then enable data sync for this branch
 Step 9 Set here data synchronization rights and configuration
 Step 10 After this setting, do read HO configuration from branch company 
 Synchronizing speed depend on the data size and internet connectivity at both location HO and BO, internet connectivity should be proper and stable during data synchronizing

Connectivity between locations and IP addresses of servers?

To the proper synchronization data in HO and BO, you should check the Stable internet, ports and firewal setting in the system
 Please follow the given steps
 Step 1 First check internet must be proper and stable in HO and BO
 Step 2 Then check port number 1433 must be open on static ip in HO, you can use the website name "Can you see me"
 Step 3 Go on control panel then window firewall setting
 Step 4 Click on advanced setting and create inbound and outbound rule for the port number 1433
 Step 5 Create above Inbound and outboud rule in firewall in HO and BO both location
 Step 6 After that open BUSY at BO
 Step 7 Click on set server information
 Step 8 Mention there server static ip, user and password of server sql

Manual sync triggering, logs, and server IP updates?

If you want to synchronize your data between Head office and branch office through manually trigger then follow the given steps
 Step 1 Go on administration in Branch company
 Step 2 Click on configuration
 Step 3 Click on feature options 
 Step 4 Click on Enterprise features
 Step 5 On the last option click on configuration
 Step 6 Select here NOT REQUIRED with enable auto data sync. option
 Step 7 After that go on administration
 Step 8 Click on data export import
 Step 9 Click on exchange data with HO
 Step 10 From here you can synchronize data with HO through manualy trigger
 If any changes happen in server system IP address, then you have to enable port 1433 on the new static ip and mention same static ip in branch configuration in BO company

What's the process for managing and reconciling petty cash accounts for each branch?

To manage and reconcile petty cash accounts for each branch in BUSY, you can follow these steps:
1. Create a separate petty cash account for each branch in the Chart of Accounts.
2. Record all petty cash expenses for each branch by specifying the payment mode as cash and selecting the appropriate accounts.
3. Keep track of the petty cash expenses incurred at each branch by regularly updating the petty cash account balance.
4. Reconcile the petty cash account by comparing the actual cash on hand with the recorded expenses.
5. Adjust the petty cash account balance by recording any discrepancies or replenishments.
6. Generate reports to view branch-wise petty cash transactions and balances.
Please note that if you require any customization or specific features related to managing petty cash accounts, it is recommended to contact the dealer for further assistance.

How do I configure auto-sync for data synchronization between systems?

To configure auto sync for Data Synchronization between Head Office (HO) and Branch Office (BO), you need to follow these steps:
Step 1: Open Branch company and go to Administration and click on configuration.
Step 2: Select Features / Options and click on Enterprises Features.
Step 3: Then, on "Enable HO / BO Data Sync." option click on Configurartion.
Step 4: Here, you will see an option called “Enable Auto Data Sync”. Select either Ask or Enforce, depending on your preference. 
Step 5: Now, you can choose when you want the data to sync automatically. You have three options: Company Login, Company Close, or Periodic. If you pick Periodic, you need to enter the number of minutes for the sync interval. 
Step 6: Save all the settings and your data will sync automatically as per your choice.

How do I handle data syncing issues between different parts of the system?

To handle data syncing issues between different systems, please check the options below:
1: Cross check the Multi branch configuration in HO from Enterprises features under Features/Options and then check the tagging of the tagged series in the branch.
2: Check the data sync process after checking the server information from Ho/Bo data sync configuration option in the branch company.
3: Check the data sync process after checking the connection with the HO/BO through Chec connection option of HO/BO data sync configuration. 
4 : Check data sync process after read head office configuration and existing data status from data sync from HO/BO data sunc configuration of branch
5: Port 1433 must be open on static IP
6: Make sure no data exists in Explorer
Make sure you have the latest backup of both your companies HO and BO.

How do I set up a static IP address for the BUSY server to ensure stable connections?

For configuring static ip you need to contact ISP(Internet service provider) and then can 
configure. Also follow below steps for port settings after configurations.
Step1. Check the static ip is connecting to the client machine or not.
 for checking it you can type static ip of HO in BO's run command. By typing
 e.g. Ping (Static IP) -t . If it connects then data will sync with HO.
Step 2.Check open port status: Here you need to check port status from google chrome. 
 1433 port should open in your static ip.
Step 3. Ensure that the network connection between the head office and branch office is 
 stable and reliable, with sufficient bandwidth to handle the data synchronization.
Step 4. Can create inbount and outbound rules in the firewall of HO and BO.

How do I transfer opening balances to a new branch in BUSY?

If you want to transfer opening balances to a new branch of accounts & items, you can follow these steps: Take latest backup of your data before make any changes.
Step 1: For Accounts open that account master in modify mode and ensure that "Maintain Branchwise Op. Bals." option is Y.
Step 2: Then a window appear of "Branch-wise Opening Balance" and enter your Branch name and their Balance.
Step 3: For Items open that item master in modify mode and after enter that combined Op. Stock(Qty) a window will appear of "Material Centre Wise Opening Stock Details".
Step 4: Here, you can select the Material Centre which is tagged to that branch and enter that Qty and Amount.
Please note that Opening Balance and Related Entries can be changed only in the Beginning F.Y.

How can I maintain different opening balances for head office and branch?

If you want to maintain opening balances branch-wise of accounts & items, you can follow these steps: Take latest backup of your data before make any changes.
Step 1: For Accounts open that account master in modify mode and ensure that "Maintain Branchwise Op. Bals." option is Y.
Step 2: Then a window appear of "Branch-wise Opening Balance" and enter your Branch name and their Balance.
Step 3: For Items open that item master in modify mode and after enter that combined Op. Stock(Qty) a window will appear of "Material Centre Wise Opening Stock Details".
Step 4: Here, you can select the Material Centre which is tagged to that branch and enter that Qty and Amount.
Please note that Opening Balance and Related Entries can be changed only in the Beginning F.Y.

How can I configure multiple branches after upgrading to the enterprise version?

After upgrading Enterprise version you can enable the feature of multibranch and here are the steps :
 Step 1: Go to Administration Menu 
 Step 2: Click on Configuration Option 
 Step 3: Then click on Feature and Options 
 Step 4: Then click Enterprise Feature 
 Step 5: Enable Multibranch detail as Y
 Step 6: Then click on Branch detail option
 Step 7: Then click on ADD Branch Master Box and create a name for the branch. Additionally, enable the voucher series group, user and MC as Y 
 Step 8: Then save the Branch wise company details by click on save button
 Step 9: Then save the Enterprise feature window as well 
 Step 10: Afterward Your multibranch has been created and configured

Frequently AskedQuestions