Frequently Asked
Questions

Q: I am unable to sync data between the main server and client. How can I resolve this?

If you're experiencing issues with syncing data from the main server to the client system in BUSY, you can follow the given steps to fix it: Step 1: Go to the Administration tab, then click on "Feature and Option", and select the "Enterprise" tab. Step 2: Click on "Branch Wise Configuration" and then select the "Check Connection" option to verify the connectivity. Step 3: Also, click on "Read Head Office Configuration" to check if the branch office can read information from the Head office without any errors. After checking both options, ensure that the data sync from the Head office to the Branch office is successful. If the issue still persists, you can contact BUSY customer support at 8282828282.

Q: How do I configure two BUSY servers to run independently with data syncing

If you want to check how often branch data synchronizes with the Head Office (HO), please follow these steps: Step 1: Go to Administration. Step 2: Click on Configuration. Step 3: Select Feature Options. Step 4: Choose Enterprise Features. Step 5: Enable the 'Multi-Branch Management' option. Step 6: Create branches and branch users, etc. Step 7: Click on the Configuration option related to 'Enable HO BO data sync'. Step 8: Here, check the period in minutes mentioned for data synchronization. Please note that, to connect the HO-BO in BUSY, a static IP is mandatory, and your network or internet provider must open the port number. Another important point to mention is that these settings are only available for the Enterprise edition with SQL database

Q: How do I troubleshoot creating multiple branches in BUSY?

If you are facing any issue while creating branch in BUSY, you try below troublshooting steps: Take latest backup of your data before doing any troubleshooting. Step 1: If face any RTE ( run time error) then check after run Reindex Database from the Housekeeping menu. Step 2: Make sure your BUSY is runing as an Administrator. Step 3: Ensure correct details entered such as address, GSTIN etc. Step 4: Ensure correct uesr, voucher series group & material centre selected. Step 5: If data syncing is enable for that branch then check all the rights correctly assigned. Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: I'm getting an error that the SQL server does not exist when trying to sync last year's data. How can I access last year's data?

To access last year data, if showing sql server does not exist error, you can check sql server information of HO is correctly enter in the branch office, follow these steps to check server information in the branch office company: Step 1: Open Branch office company and click on Administration and select Configuration tab. Step 2: Click on Feature/Option and select enterprise features. Step 3: Click on configuration tab of HO BO data sync option. Step 4: Now check server name and password must be correct for the sync process. Note: Ensure that in HO has a static IP. Also, make sure to set up port forwarding in HO router and check that the SQL port is open and accessible.

Q: I want to analyze performance and generate reports branch-wise, but BUSY is showing data for all branches together. How can I get branch-level reports?

To track transactions for multiple branches, you can use BUSY's Multi-Branch feature. This allows you to create branches with different GST numbers and consolidate all data in one place. To enable that option please follow below steps : Step 1:Go to administration. Step 2:Select configuration. Step 3:Choose Features/Options. Step 4:Select Enterprise Features. Step 5:Search for Enable multi-branch details and set the option as Y (Yes). Step 16:The multi-branch option will open. Configure your branches with different states here. Now, you can manage transactions for multiple branches with distinct GST numbers and consolidate the data in one place. After configuring multi-branch, you can check individual branch-level reports.

Q: How can I confirm if new updates from the head office are reflected in branches?

To ensure that the branches are updated with the latest data from the head office, follow these steps: Step 1: Go to the Data Export Import menu and select the "Exchange Data with HO" option. Step 2: Check if there are any Masters or Vouchers under the "Data to be Received from HO" section that need to be synced. If there are, click on Receive Data from HO and sync them. If there are none, then the data is already synced properly. Step 3: You can also check the "Data Sync Explorer" in the head office to see if there are any syncing issues. Step 4: You can also manually reconcile your Head office and Branch office data.

Q: How do I set up access rights for different branches in BUSY?

To set up your users and access rights for different branches in BUSY, you can follow these steps: Step 1: Open your company with Super / Admin User. Step 2: Go to Administration tab and click on Users. Step 3: Here, you can Add new users or Modify the existing users. Step 4: On User page set Y on "Specify Branch for this User" and select the branch from dropdown list and set other permissions as required and save. Step 5: When you set up Data Synchronization for a branch in the Head Office, you can also choose the rights for Data Creation / Modification. Please Note: Take latest backup of your data before make any changes.

Q: I am having trouble syncing data from the BO to the HO. The cash series data does not seem to be transferring over correctly. What should I do?

To fix the cash series data syncing issue from BO to HO, you can follow these steps: In the Branch Office: Step 1: Go to Administration and click on Data Export Import. Step 2: Click on Bulk data Updation to HO and select the transaction tab. Step 3: Select starting and ending date as per required to transfer data from BO to HO. Step 4: Select voucher type and series as per required and then click on OK tab. Step 5: Now run Exchange data with HO utility within Data Export Import tab. In the Head Office: Step 6: Receive data from BO in head office company within Data Export Import tab. Note: Take the latest backup of data before any process.

Q: How to Maintain Branch Wise Balance Sheet in BUSY, Amount is mismatch, how to fix it?

To Maintain Branch Wise Balance sheet and rectiFinancial Year Balance mismatch, Please follow below steps : Step 1 : Make sure that if any account has an opening balance, it is updated separately for each branch. If not, enable branch-wise opening balances in the account master and update them accordingly. Step 2 : Confirm that you have tagged all series as branch-wise. No common series tagged between branch except Stok Stransfer. Ensure that you have chosen the Material Centre for each branch correctly. This helps in organizing and managing inventory or materials specific to each branch. By following these steps, you can maintain a balance sheet for each branch and address any discrepancies in the balances effectively.

Q: HO BO Configuration showing Mismatch

To HO BO Configuration showing Mismatch and rectiFinancial Year Balance mismatch, Please follow below steps : Step 1 : Make sure that if any account has an opening balance, it is updated separately for each branch. If not, enable branch-wise opening balances in the account master and update them accordingly. Step 2 : Confirm that you have tagged all series as branch-wise. No common series tagged between branch except Stok Stransfer. Ensure that you have chosen the Material Centre for each branch correctly. This helps in organizing and managing inventory or materials specific to each branch. By following these steps, you can maintain a balance sheet for each branch and address any discrepancies in the balances effectively.

Find Solutions to Common Issues Related to features - ho bo

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Enquiry/Upgrade/Visit/Renewal

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Dealer Complaint/Issues

I am unable to sync data between the main server and client. How can I resolve this?

If you're experiencing issues with syncing data from the main server to the client system in BUSY, you can follow the given steps to fix it:
Step 1: Go to the Administration tab, then click on "Feature and Option", and select the "Enterprise" tab.
Step 2: Click on "Branch Wise Configuration" and then select the "Check Connection" option to verify the connectivity.
Step 3: Also, click on "Read Head Office Configuration" to check if the branch office can read information from the Head office without any errors.
After checking both options, ensure that the data sync from the Head office to the Branch office is successful. If the issue still persists, you can contact BUSY customer support at 8282828282.

How do I configure two BUSY servers to run independently with data syncing

If you want to check how often branch data synchronizes with the Head Office (HO), please follow these steps:
Step 1: Go to Administration.
Step 2: Click on Configuration.
Step 3: Select Feature Options.
Step 4: Choose Enterprise Features.
Step 5: Enable the 'Multi-Branch Management' option.
Step 6: Create branches and branch users, etc.
Step 7: Click on the Configuration option related to 'Enable HO BO data sync'.
Step 8: Here, check the period in minutes mentioned for data synchronization.
Please note that, to connect the HO-BO in BUSY, a static IP is mandatory, and your network or internet provider must open the port number. Another important point to mention is that these settings are only available for the Enterprise edition with SQL database

How do I troubleshoot creating multiple branches in BUSY?

If you are facing any issue while creating branch in BUSY, you try below troublshooting steps: Take latest backup of your data before doing any troubleshooting.
Step 1: If face any RTE ( run time error) then check after run Reindex Database from the Housekeeping menu.
Step 2: Make sure your BUSY is runing as an Administrator.
Step 3: Ensure correct details entered such as address, GSTIN etc.
Step 4: Ensure correct uesr, voucher series group & material centre selected.
Step 5: If data syncing is enable for that branch then check all the rights correctly assigned.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

I'm getting an error that the SQL server does not exist when trying to sync last year's data. How can I access last year's data?

To access last year data, if showing sql server does not exist error, you can check sql server information of HO is correctly enter in the branch office, follow these steps to check server information in the branch office company:
Step 1: Open Branch office company and click on Administration and select Configuration tab.
Step 2: Click on Feature/Option and select enterprise features.
Step 3: Click on configuration tab of HO BO data sync option.
Step 4: Now check server name and password must be correct for the sync process.
Note: Ensure that in HO has a static IP. Also, make sure to set up port forwarding in HO router and check that the SQL port is open and accessible.

I want to analyze performance and generate reports branch-wise, but BUSY is showing data for all branches together. How can I get branch-level reports?

To track transactions for multiple branches, you can use BUSY's Multi-Branch feature. This allows you to create branches with different GST numbers and consolidate all data in one place. To enable that option please follow below steps : 
 Step 1:Go to administration. 
 Step 2:Select configuration. 
 Step 3:Choose Features/Options. 
 Step 4:Select Enterprise Features. 
 Step 5:Search for Enable multi-branch details and set the option as Y (Yes). 
 Step 16:The multi-branch option will open. Configure your branches with different states here. 
 Now, you can manage transactions for multiple branches with distinct GST numbers and consolidate the data in one place. 
 After configuring multi-branch, you can check individual branch-level reports.

How can I confirm if new updates from the head office are reflected in branches?

To ensure that the branches are updated with the latest data from the head office, follow these steps:
Step 1: Go to the Data Export Import menu and select the "Exchange Data with HO" option.
Step 2: Check if there are any Masters or Vouchers under the "Data to be Received from HO" section that need to be synced. If there are, click on Receive Data from HO and sync them. If there are none, then the data is already synced properly.
Step 3: You can also check the "Data Sync Explorer" in the head office to see if there are any syncing issues.
Step 4: You can also manually reconcile your Head office and Branch office data.

How do I set up access rights for different branches in BUSY?

To set up your users and access rights for different branches in BUSY, you can follow these steps: 
Step 1: Open your company with Super / Admin User. 
Step 2: Go to Administration tab and click on Users. 
Step 3: Here, you can Add new users or Modify the existing users.
Step 4: On User page set Y on "Specify Branch for this User" and select the branch from dropdown list and set other permissions as required and save.
Step 5: When you set up Data Synchronization for a branch in the Head Office, you can also choose the rights for Data Creation / Modification.
Please Note: Take latest backup of your data before make any changes.

I am having trouble syncing data from the BO to the HO. The cash series data does not seem to be transferring over correctly. What should I do?

To fix the cash series data syncing issue from BO to HO, you can follow these steps:
In the Branch Office:
Step 1: Go to Administration and click on Data Export Import.
Step 2: Click on Bulk data Updation to HO and select the transaction tab.
Step 3: Select starting and ending date as per required to transfer data from BO to HO.
Step 4: Select voucher type and series as per required and then click on OK tab.
Step 5: Now run Exchange data with HO utility within Data Export Import tab.
In the Head Office:
Step 6: Receive data from BO in head office company within Data Export Import tab.
Note: Take the latest backup of data before any process.

How to Maintain Branch Wise Balance Sheet in BUSY, Amount is mismatch, how to fix it?

To Maintain Branch Wise Balance sheet and rectiFinancial Year Balance mismatch, Please follow below steps :
Step 1 : Make sure that if any account has an opening balance, it is updated separately for each branch. If not, enable branch-wise opening balances in the account master and update them accordingly.
Step 2 : Confirm that you have tagged all series as branch-wise. No common series tagged between branch except Stok Stransfer.
Ensure that you have chosen the Material Centre for each branch correctly. This helps in organizing and managing inventory or materials specific to each branch.
By following these steps, you can maintain a balance sheet for each branch and address any discrepancies in the balances effectively.

HO BO Configuration showing Mismatch

To HO BO Configuration showing Mismatch and rectiFinancial Year Balance mismatch, Please follow below steps :
Step 1 : Make sure that if any account has an opening balance, it is updated separately for each branch. If not, enable branch-wise opening balances in the account master and update them accordingly.
Step 2 : Confirm that you have tagged all series as branch-wise. No common series tagged between branch except Stok Stransfer.
Ensure that you have chosen the Material Centre for each branch correctly. This helps in organizing and managing inventory or materials specific to each branch.
By following these steps, you can maintain a balance sheet for each branch and address any discrepancies in the balances effectively.

Frequently AskedQuestions