I am unable to connect my BUSY to my Gmail account. How can I resolve this connectivity issue?
To resolve the connectivity issue between BUSY and your Gmail account, you can follow these steps:
Step 1: Log in to your Gmail Account.
Step 2: Click on your User Profile.
Step 3: Select Manage Google Account.
Step 4: Navigate to the Security menu.
Step 5: If not already enabled, enable 2-Step Verification.
Step 6: Once 2-Step Verification is enabled, you will have access to the App Passwords option.
Step 7: Create an App Password by entering the App Name.
Step 8: Now, in BUSY, go to the Administration Menu, then select Configuration, and finally, Email Configuration.
Step 9: Choose the Send Directly option.
Step 10: Specify the SMTP server information as smtp.gmail.com.
Step 11: Enter your Gmail Account in the User Name field.
Step 12: Use the App Password you generated in Step 7 as the Password.
Step 13: Update the Port to 465.
Step 14: Specify the required fields on the right-hand side, such as From and Reply to.
Step 15: Finally, click Test Account Settings to ensure the configuration is working correctly.
Please note that users need to update their email settings individually in BUSY. Following these steps should help establish a connection between BUSY and your Gmail account. Keep in mind that software configurations can change over time, so it's essential to refer to the latest documentation or seek support from BUSY and Gmail if you encounter any issues.