Frequently Asked
Questions
Find Solutions to Common Issues Related to license-management - installation errors
Why does my software showing demo mode?
In case of Dongle Security, issue can be with system port or dongle itself. Please check with below steps
Step 1: Check dongle with other ports on your computer
Step 2: Check dongle with another system
Step 3: Check that you have selected correct model and users
Step 4: If issue found with Dongle, you can courier dongle to head office. BUSY will share softlock file with you.
In case of softlock Security,
Step 1: Check license file should be pasted in BUSYwin folder.
Step 2: If you have changed your system or harddisk, please do softlock registration process
Step 3: Check Re- validation of softlock license file from license managment option
Step 4: Check that you have selected correct model and users
As a multi-user client with dongle access, I am unable to perform certain tasks in the software. What are the limitations for multi-user dongle customers?
To perform certain tasks in the software in multi-user mode, you need to follow the below steps:
Step 1: In the dongle, we can connect the client user to the same premises only.
Step 2: You need to keep your dongle with you always.
Step 3: The USB port is also not working in the dongle, so we need to check on another USM port.
Step 4: If you're using BUSY 21 version 9.0 or above with a Dongle licence (hard lock), please note that a dongle licence requires BUSY 18 to function. After the 9.0 release of BUSY 21, it no longer supports the dongle license.
Ensure you have BUSY 18 installed for compatibility.
BUSY shows an administration-related error while installing the software, what steps can I take to troubleshoot and resolve this issue?
When encountering an administration-related error during the installation of BUSY software, follow these steps to troubleshoot and resolve the issue:
1. Right-click on the installation file and choose Run as Administrator.
2. Check the User Account Control settings on your system. If it's set to a high level, lower it temporarily during the installation process.
3. Temporarily disable antivirus and firewall software during the installation.
4. Ensure that the installation file is not corrupted.
5. Try installing BUSY in compatibility mode. Right-click on the installation file, go to Properties, and under the Compatibility tab, select the windows version
6. VeriFinancial Year the system requirements for installing BUSY software.
If the problem persist feel free to contact 8282828282
Why is the BUSY showing Demo mode?
While opening BUSY, If it shows Demo mode then follow these steps to solve it:
Step 1: Revalidate the soft-lock license file from the License management menu
Step 2: Re-open the BUSY software
Step 3: If the issue is not resolved, then generate the softlock license file and paste it into the BUSYWIN folder
Step 4: Then Re-open the BUSY and Check
How do I check which BUSY version I have installed?
To check BUSY version you have installed , please follow steps :
Step 1: Open BUSY Software .
Step 2: Login BUSY with your credencials
Step 3: Check Product Release and Stat Release in the software at top the line of software
I want to close my account/cancel my license what is the procedure?
Please contact BUSY's customer support team to initiate the process of closing your account or cancelling your license. They will provide you with the necessary information and guide you through the procedure.
If I cancel my license, will I get any refund on subscription fees paid earlier?
No, cancellation of the license does not lead to a refund of subscription fees paid earlier.
Where can I find the serial number for my interface?
You can find your serial number details on your registered email ID .
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