Frequently Asked
Questions
Find Solutions to Common Issues Related to miscellaneous - suitable disposition
How can I ensure that the support call I make to BUSY resolves my specific problem?
To ensure that the support call you make to BUSY resolves your specific problem, it is important to provide clear and detailed information about the issue you are facing. Be prepared to explain the problem, any error messages you are receiving, and the steps you have already taken to try and resolve it. Listen carefully to the support agent's instructions and follow them step-by-step. Ask any clarifying questions if needed and provide feedback on whether the suggested solutions are working or not. By actively communicating and cooperating with the support agent, you can increase the chances of your specific problem being resolved during the call.
What housekeeping/maintenance processes should I run periodically in BUSY?
Some housekeeping/maintenance processes that should be run periodically in BUSY are:
Step 1. Update Voucher GST Summary: This process helps adjust the opening balances in the GST summary report.
Step 2. Update Master Balance: This process updates the master balances in the software.
Step 3. Update Opening Balances: This process ensures that the opening balances are accurate.
Step 4. Reindex Data: This process helps optimize the performance of the software by reindexing the data.
Step 5. Compact Data: This process reduces the size of the data file and improves the software's performance.
Step 6. Backup Data: It is important to regularly backup the data to prevent any loss of information.
Is there a way to save default report configurations?
Due to default you do not need to save it as you get the same report in every company of BUSY but if you want to save the through custom column you can save the default report configuration of a report
Please follow the below steps:
Step 1 : Open a report which report format you want save
Step 2 : Click on custom column option which is available on the top right
and the add format and save then click on save format option
Step 3 : Click on copy to disk option
Step 4 : Specify the location for saving the format and then save
How can I take the latest backup and run Regenerate Dual from housekeeping?
To take latest backup and run regenerate dual voucher from housekeeping, you can follow the below steps:
Step 1: Open the BUSY icon then click on company menu.
Step 2: Choose backup data then select required company and enter the company admin login credentials.
Step 3: Now, Specify path for backup then click on ok tab.
Step 4: Next, Login the company then go to housekeeping section and choose regenerate dual voucher option.
Step 5: Here, Select you can proceed as i have the latest backup then specify the basis, update date range and select voucher type.
Step 6: Afterward, click ok tab then let the process complete.
Why did a certain feature stop working, and how can I re-enable it?
When some features are stop working , then pls check the below steps :
Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.
What is the minimum system requirements to run your accounting software?
To run BUSY efficiently, we recommend that you have the following system requirements:
1. Operating system: Windows 2007 or later versions.
2. Processor: Intel Core i3 or equivalent
3. RAM: 4 GB or more.
4. Hard disk drive: At least 100 MB of free space.
5. Screen resolution: 1366 x 768 pixels.
6. .net framwork 3.5 or above.
7. Require internet for activation, updates & other online features such as e-way bill, e- invoice generation, etc.
Furthermore its also depends on the database you want to use either Access or SQL.
Minimum system requirements for smooth operation of BUSY?
To run BUSY efficiently, we recommend that you have the following system requirements:
1. Operating system: Windows 2007 or later versions.
2. Processor: Intel Core i3 or equivalent
3. RAM: 4 GB or more.
4. Hard disk drive: At least 100 MB of free space.
5. Screen resolution: 1366 x 768 pixels.
6. .net framwork 3.5 or above.
7. Require internet for activation, updates & other online features such as e-way bill, e- invoice generation, etc.
Furthermore its also depends on the database you want to use either Access or SQL.
What are the system requirements for BUSY?
To run BUSY efficiently, we recommend that you have the following system requirements:
1. Operating system: Windows 2007 or later versions.
2. Processor: Intel Core i3 or equivalent
3. RAM: 4 GB or more.
4. Hard disk drive: At least 100 MB of free space.
5. Screen resolution: 1366 x 768 pixels.
6. .net framwork 3.5 or above.
7. Require internet for activation, updates & other online features such as e-way bill, e- invoice generation, etc.
Furthermore its also depends on the database you want to use either Access or SQL.
How can I identify and rectify issues with opening balances in the ledgers?
To identify and rectify issues with opening balances in the ledgers, you can follow these steps:
Step 1. Take a backup of your data before making any changes.
Step 2. Check the opening balances of each ledger account.
Step 3. Compare the opening balances with the actual balances outside the software.
Step 4. Identify any discrepancies or errors in the opening balances.
Step 5. Make necessary adjustments or corrections to the opening balances.
Step 6. Reconcile the account balances shown in the software reports with the actual account balances outside the software to ensure accuracy.
What are the different pricing terminology and elements in BUSY and how do they work?
In BUSY, the different pricing terminology and elements include list price, MRP (Maximum Retail Price), sale price, and cost price.
- List price is the original price set by the seller for a product or service.
- MRP is the maximum price at which a product can be sold to the end customer.
- Sale price is the discounted price at which a product is actually sold.
- Cost price is the price at which a product is purchased or produced.
These pricing elements work together to determine the pricing and profitability of products in BUSY.
