Frequently Asked Questions

The BUSY mobile app is an application that allows users to view reports, sales, purchase, receivable, payable, and stock data. It also enables users to create and share invoices, quotations, and receipts. The app works by providing access to various features and functionalities related to managing business operations and communication.
We can upload data from BUSY to Mobile App via versa. Pls Follow Below Steps:
In BUSY
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Features & Options
Step 4: General
Step 5: Enable & Create the BDEP ID then Click on Through Data Sync Option.
Step 6: Data Export/Import
Step 7: Cloud Sync
Step 8: Bulk Upload
Step 9: Download Transactions ( Data which sent from Mobile app)
In Mobile App
Click On
Step 1: Create voucher by clickin on Plus sign
Step 2: Go to Home Option
Step 3: Unsynced List then sync it voucher

The BUSY mobile app is an application that allows users to view reports, sales, purchase, receivable, payable, and stock data. It also enables users to create and share invoices, quotations, and receipts. The app works by providing access to various features and functionalities related to managing business operations and communication.
We can upload data from BUSY to Mobile App via versa. Pls Follow Below Steps:
In BUSY
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Features & Options
Step 4: General
Step 5: Enable & Create the BDEP ID then Click on Through Data Sync Option.
Step 6: Data Export/Import
Step 7: Cloud Sync
Step 8: Bulk Upload
Step 9: Download Transactions ( Data which sent from Mobile app)
In Mobile App
Click On
Step 1: Create voucher by clickin on Plus sign
Step 2: Go to Home Option
Step 3: Unsynced List then sync it voucher

If you want to upload your data on BUSY mobile app please follow given below steps:
Step 1: Go to admnistration menu
Step 2: Then click on configuration
Step 3: Afterwards click on features and option
Step 4: Then click on general 
Step 5: Then select BDEP option as Y then create bdep id 
Step 6: Enable BUSY mobile app option as Y and select it as through cloud sync 
Step 5: Save the changes
Step 6: Then click on administration menu
Step 7: Then click on users
Step 8: Add the user for your BUSY mobile app
Step 9: Then click on data export import button available in administration menu
Step 10: Then click on cloud sync
Step 11: Then click on bulk upload and click on start upload to proceed for a bulk upload in BUSY mobile app

To see fully data of BUSY in Mobile app, You may follow below steps: 
 Step 1: Ensure your BUSY is update with latest release. 
 Step 2: Update your mobile app or can re install it. 
 Step 3: Go in administration. 
 Step 4: Select configuration and then feature/Options. 
 Step 5: Then click on general settings. 
 Step 6: Ensure BDEP ID has been created and then enable BUSY mobile app and click on through cloud sync. 
 Step 7: Save configuration then go in Data export import option. 
 Step 8: Click on Cloud Sync option. 
 Step 9: Bulk upload the data again. 
 Step 10: Also check antivirus as BUSY must be exclude. 
 If still issue persists then share concern on support@busy.in

If you are facing issue while uploading data to cloud synch then follow the steps 
1 install BUSY latest release and BUSY agents latest release and try to upload again 
2 Check your internet connection it should be proper at the time of uploading data
3 Delete the old BDEP ID and create a new BDEP ID if you are first time uploading 
then try bulk upload again 
4 Go to administration menu and click on data export import and click cloud synch 
then click on delete data and try bulk upload again 
5 Remove the junk master and incomplete vouchers from house keeping menu 
using the optin check junk character and check incomplete voucher

If the transactions you created in the mobile app are not downloading into the system, you can try these steps to fix the problem:
 Please Note: Before making any changes, take a backup of your data.
 Step 1: Check your internet connection and make sure it is stable.
 Step 2: Do not make any changes in the voucher series configuration of the mobile app.
 Step 3: Run Reindex Database from the Housekeeping menu to resolve any issues with the database.
 If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

To upload data from BUSY desktop software to BUSY mobile app, you need to follow these steps:
 Step 1: First you need to create a BDEP id by going to the Administration menu then click on Configuration.
 Step 2: Select Features / Options and click on General. Here, you will see an option called Enable BUSY Data Exchange Platform (BDEP) set Y on that and create a ID and save.
 Step 3: Now, go back to Administration and click on Data Export / Import.
 Step 4: Select Cloud sync and click on Bulk Upload.
 Step 5: Click on the Start Upload button and wait for the process to be completed.

To fix the missing report issue in the Mobile App, you need to enable the report option for the user. You can do this by following these steps:
 Step 1: Open BUSY Software and go to Administration. Then, click on Users.
 Step 2: Choose Cloud Sync User and click on Modify.
 Step 3: Find the user that you use to log in to the Mobile App. Then, check the report option that you want to see in the Mobile App.
 Step 4: After changing the user settings, you need to upload the data to the Mobile App.
 Step 5: Check if the report is now available in the Mobile App.

If you are facing any error while connecting BUSY mobile app or syncing data then check the below steps :
Step 1: Make sure to update BUSY in latest release and BUSY mobile app from play store or app store 
Step 2: Make sure to Upload bulk data from BUSY then login in the BUSY mobile app
Step 3: Make sure to check internet connection is stable and working fine 
Step 4: Then If any antivirus then exclude BUSY from the same or disable it 
Step 5: If still problem exist then create new bdep ID then again bulk data and check in BUSY mobile app

Find out the steps to follow to when invoices not uploading through mobile app
 Step 1 : Check the date and time of your system if its correct or not
 Step 2 : Then check bdep Id is mentioned in BUSY 
 Step 3 : then check by uploading data through bulk upload option if any error arise 
 Step 4 : Then create new bdep id and then upload data again
 Step 5 : and make sure you are using BUSY updated version while uploading invoices
 Step 6 : further can check your internet connection also if its working proper or not