Frequently Asked Questions

If you are facing issue in data upload of BUSY mobile app please follow given below steps:
Step 1: Ensure that you have created a bdep id and cloud sync user in your company
Step 2: Make sure you have the license of BUSY mobile app
Step 3: Make sure your internet connection is stable in your system
Step 4: Make sure you are using latest version of BUSY software
Step 5: Ensure that BUSY should be exclude from antivirus and firewall
Step 6: May be cloud server is under maintainance so you may wait for sometime

To upload data from your Desktop / Laptop to the mobile app, you need to have a mobile app license and complete the necessary configurations. Then, you can follow these steps:
Step 1: Go to the Administration tab and click on Data Export Import.
Step 2: Select the Cloud Sync option and choose either Bulk Upload (if this is your first time uploading) or Incremental Upload (if you have uploaded before).
Step 3: Click on Start Upload and wait until the process is complete. You can then access your data from the mobile app.

f you Unable to upload data or Sync your company data you can try the following troubleshoorting Steps 
 Step 1: Check the GSTIN No is Correct and Valid 
 Step 2: Check internet Connection is Stable 
 Step 3: Disiable the antivirus or mircrosoft difender security 
 Step 4: Check firewell and disiable the firewell 
 Step 5: check firewell port if showing block unblock it. 
 Step 6: Check BUSY letest exe install 
 Step 7: after check above step Run Bulk upload Data issue will resolve

To upload data from your system to the mobile app, you need to have a mobile app license and complete the necessary configurations. Then, you can follow these steps:
Step 1: Go to the Administration tab and click on Data Export Import.
Step 2: Select the Cloud Sync option and choose either Bulk Upload (if this is your first time uploading) or Incremental Upload (if you have uploaded before).
Step 3: Click on Start Upload and wait until the process is complete. You can then access your data from the mobile app.

To check the status of uploaded data for BUSY mobile app please follow the below steps :
 Step 1: Go to Adminstration menu
 Step 2: Click on Data Export Import option
 Step 3: Then click on Cloud Sync option
 Step 4: Then Click on the Bulk upload option
 Step 5: Then click on the Start Upload button
 Step 6: Here, You can check the status in the progress bar to confirm that your data is either in the process of uploading or has been successfully uploaded.

In BUSY Agent, we have a option to set time for data sync from BUSY to Mobile App. In that time interval data get auto sync .
 Pls Follow the Below Steps :
 Step 1: Open the BUSY Software 
 Step 2: Company Menu
 Step 3: Download BUSYAgent
 Step 4: Install it in which BUSY is already installed
 Step 5: Click on BUSYAgent icon
 Step 6: Click on Cloud Sync Configuration
 Step 7: Enable the automatic incremental sync
 Step 8: Mention the time interval for syncing data.

To create seperate BDEP IDs in different companies for BUSY mobile app, you need to follow these steps:
 Step 1: Go to the Administration menu then click on Configuration.
 Step 2: Select Features / Options and click on General. Here, you will see an option called Enable BUSY Data Exchange Platform (BDEP) set Y on that and click on Configurtion.
 Step 3: On BDEP Configuration window you need to create a BDEP ID and Password. You need to create unique id for each company.

We can download and import data from mobile app to BUSY from below steps:
 Step 1: Open the mobile app
 Step 2: Go to the voucher list for sync
 Step 3: When sync the data from mobile app
 Step 4: Open the BUSY software
 Step 5: Click on administration
 Step 6: Then data export import
 Step 7: Then cloud sync
 Step 8: Then lclick on download transaction, the transaction which we added through mobile app get download and can view the BUSY software.

We can upload data from BUSY to Mobile App via versa. Pls Follow Below Steps:
In BUSY
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Features & Options
Step 4: General
Step 5: Enable & Create the BDEP ID then Click on Through Data Sync Option.
Step 6: Data Export/Import
Step 7: Cloud Sync
Step 8: Bulk Upload
Step 9: Download Transactions ( Data which sent from Mobile app)
In Mobile App
Click On
Step 1: Create voucher by clickin on Plus sign
Step 2: Go to Home Option
Step 3: Unsynced List then sync it voucher

Please check the reasons below: 
 1: Make sure the Internet connection is stable 
 2: BUSY Agent must be open at startup 
 3: Make sure BUSY is installed only on the main system 
 4: Make sure you are using the latest release of BUSY & BUSY Agnet. 
 5: Check BDEP ID should be created in BUSY and though cloud sync option is also ticked from general features 
 6: Check after change the internet of a system.