Frequently Asked Questions

If you are facing issue in data upload of BUSY mobile app please follow given below steps:
Step 1: Ensure that you have created a bdep id and cloud sync user in your company
Step 2: Make sure you have the license of BUSY mobile app
Step 3: Make sure your internet connection is stable in your system
Step 4: Make sure you are using latest version of BUSY software
Step 5: Ensure that BUSY should be exclude from antivirus and firewall
Step 6: May be cloud server is under maintainance so you may wait for sometime
Step 7: Make sure cloud sync configuration is enabled in BUSYagent for autosync

If you want to upload the data to BUSY mobile app cloud server please follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Select features and options button and click on general tab
Step 3: Afterwards enable bdep option and create bdep id
Step 4: Now enable BUSY mobile app and save the changes
Step 5: Go to administration menu again and click on data export import button
Step 6: Select cloud sync option and you can run bulk upload from there to upload the data to BUSY mobile app
Step 7: Later you can do incremental sync to BUSY mobile app

If You are facing issue while upload data for mobile app then follow the steps 
1 Check your internet connection it should be proper during data upload 
2 go to house keeping menu and click on check junk characters then remove 
the junk characters from master 
3 Check the Incomplete voucher option and delete the incomplete vouchers 
4 then go to administration menu and click on data export import then 
click to cloud synch and run bulk upload 
5 If still the issue persist then delete the bdep id and create a new then run 
bulk upload

If there is issue is coming for not able login mobile app. It is paid app make sure you have purchased from Channel partner or from Direct Company end.
 Pls follow the Below Steps :
 Step 1: Download the latest mobile app from playstore or app store.
 Step 2: Mention the BDEP id which created in BUSY from General Tab.
 Step 3: Mention the Mobile app user and password 
 Step 4: Mobile app will get login then can view multiple reports and create vouchers sales order, receipt and sales then can sync it in BUSY.

Mobile app need to puchased for one year or three year for the no. of devices. when the payment get done either at customer support or if you done the payment to the channel partner for one year then you will receive the activation code.
 Pls Follow the Below Steps :
 Step 1: Click on Administration
 Step 1: Download the mobile app from app store or play store 
 Step 2: Once the mobile user get created in BUSY with bdep then mention the activation code on mobile app with mobile app username and password.

If there is issue is coming for not able login mobile app. It is paid app make sure you have purchased from Channel partner or from Direct Company end.
 Pls follow the Below Steps :
 Step 1: Download the latest mobile app from playstore or app store.
 Step 2: Mention the BDEP id which created in BUSY from General Tab.
 Step 3: Mention the Mobile app user and password 
 Step 4: Mobile app will get login then can view multiple reports and create vouchers sales order, receipt and sales then can sync it in BUSY.

If the BUSY Mobile App is running very slow & taking too much time to load, you can try these steps to fix it:
 1. Clear the cache and data of the app from the application storage option and see if it works.
 2. If the problem persists, uninstall and reinstall the Mobile App.
 3. Make sure your mobile has enough space available. If not, clear some space and try again.
 If same issue then contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

To upload data from your Desktop / Laptop to the mobile app, you need to have a mobile app license and complete the necessary configurations. Then, you can follow these steps:
 Step 1: Go to the Administration tab and click on Data Export Import.
 Step 2: Select the Cloud Sync option and choose either Bulk Upload (if this is your first time uploading) or Incremental Upload (if you have uploaded before).
 Step 3: Click on Start Upload and wait until the process is complete. You can then access your data from the mobile app.

If you are facing issue while uploading data to cloud synch then follow the steps 
1 install BUSY latest release and BUSY agents latest release and try to upload again 
2 Check your internet connection it should be proper at the time of uploading data
3 Delete the old BDEP ID and create a new BDEP ID if you are first time uploading 
then try bulk upload again 
4 Go to administration menu and click on data export import and click cloud synch 
then click on delete data and try bulk upload again

If you are facing issue while uploading data to cloud synch then follow the steps 
1 install BUSY latest release and BUSY agents latest release and try to upload again 
2 Check your internet connection it should be proper at the time of uploading data
3 Delete the old BDEP ID and create a new BDEP ID if you are first time uploading 
then try bulk upload again 
4 Go to administration menu and click on data export import and click cloud synch 
then click on delete data and try bulk upload again