Frequently Asked Questions

If you are facing a data upload issue from Mobile Apa See the following steps to resolve the issue:
Step 1: Check your BUSY Letest Release and update BUSY
Step 2: Check your system's antivirus and firewall as well as internet connectivity.
Step 3: Log in to the company and go to Administration.
Step 4: Click on Data Export Import, then click Cloud Sys.
Step 5: Click on Bulk Upload Data. Once upload data is checked, the issue will be solved.

If you are facing a data upload issue from Mobile Apa See the following steps to resolve the issue:
Step 1: Check your BUSY Letest Release and update BUSY
Step 2: Check your system's antivirus and firewall as well as internet connectivity.
Step 3: Log in to the company and go to Administration.
Step 4: Click on Data Export Import, then click Cloud Sys.
Step 5: Click on Bulk Upload Data. Once upload data is checked, the issue will be solved.

Yes, you have to follow the same process for every company you want to upload data to in the mobile app of BUSY and these steps are:
Step 1: Go to the Administration and then click on Data Export Import option.
Step 2: Now click on Cloud Sync option and select the Bulk updation upload and you cal also select 
incremental upload option if bulk upload have done already once.
Step 3: Now click on start upload option.

If you are unable to upload or sync data to the cloud, follow the steps below: 
Step 1: Ensure that a proper internet connection is established. 
Step 2: Ensure you are using the updated version of BUSY. 
Step 3: Ensure that no antivirus or firewall is blocking BUSY from uploading data. 
Step 4: Set proper regional settings and correct date and time. 
Step 5: If the issue still persists, you can contact customer support.

To sync BUSY data to cloud based mobile application, follow these steps:
Step 1: Go to administration section then click on data export import.
Step 2: Click on cloud sync then choose bulk upload option if you want to upload all data to the device or can select incremental upload option in order to sync only newly added and modified entries to the device.
Step 3: Next, Click on start upload tab and let the process complete

If there is an error in cloud sync data uploading, follow these steps to resolve the issue:
Step 1: Check your BUSY Letest Release and update BUSY
Step 2: Check your system's antivirus and firewall as well as internet connectivity.
Step 3: Log in to the company and go to Administration.
Step 4: Click on Data Export Import, then click Cloud Sys.
Step 5: Click on Bulk Upload Data. Once upload data is checked, the issue will be solved.

If the BUSY Mobile App crashes or does not work properly, you can try these steps to fix it:
 1. Clear the cache and data of the app from the application storage option and see if it works.
 2. If the problem persists, uninstall and reinstall the Mobile App.
 If same issue then contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If you are facing issue while updoading data from BUSY to mobile app then follow the below steps:
Step 1: Make sure you are using a latest release of BUSY with an active BLS.
Step 2: Check there should not be any other process running in backend.
Step 3: Check task bar close company and reopen it again.
Step 4: Still face issue then remove existing data of mobile app
Step 5: And resync again.

To fix mobile syncing issues between the desktop software and mobile app in BUSY 
 Step1: Both BUSY and mobile app is running on latest update release. 
 Step2: Remove pervious mobile data, try using new BDEP id and upload again data then try syncing. 
 Step3: Make sure you have a stable internet connection. 
 Step4: it also can be backend issue wait for some time will resolves soon

When sales vouchers are missing in the mobile app. It means that the data has not been updated properly on mobile app.We need to upload the data again from BUSY to Mobile app.
 Pls Follow the below Steps for Data Upload on Mobile App :
 Step 1: Click on Administration
 Step 2: Then Data export import
 Step 3: Then click on Cloud Sync 
 Step 4: Then Bulk Upload