Frequently Asked Questions

If bill does not reflect change in mobile app you can do bulk upload again.
For bulk upload mobile app data please follow these steps:
1. Go in Administration then go in Data Export Import
2. Then go in Cloud Sync and click on bulk upload 
3. Then click on start upload 
Note- If last incremental upload was not successful then you have to first run incremental upload then run bulk upload

To upload bulk data from BUSY:
 Step 1: Go to Administration menu
 Step 2: click on Data export import option
 Step 3: Then click on Cloud Sync option 
 Step 4: Then click on Bulk upload option 
 Step 5: Then click on OK button to start upload, it will take few minutes for completing the process
 Step 6: After completion of process a confirmation message will appear

Due to internet issue some time bulk upload failed showing because we need high internet speed for data upload on cloud so follow these steps : 
 Step 1:Open BUSY. 
 Step 2: Go to Administration. 
 Step 3:Go to Data Export Import click on Cloud sync click Bulk upload and click start Upload. 
 Step 4: Check in mobile app after succefully data uploaded on cloud .

If you are unable to bulk upload from BUSY and show error message service not available for the mobile app then follow below steps:
Step1: make sure to update latest BUSY release in the system.
Step2: make sure to check proper connectivity of internet in the system.
Step3: Ensure to disable antivirus or window firewall as it might be block BUSY.
Step4: After that you will check again by bulk upload data

If you need to repeatedly enter the app password in BUSY, it could be due to a setting or configuration issue. It is recommended to check your device's settings and ensure that the "Remember Password" option is enabled. Additionally, make sure that you are using the correct password and that it is entered accurately. If the issue persists, it is advisable to contact BUSY support for further assistance.

Yes, BUSY provides you with a cloud mobile app to access your BUSY data anywhere, anytime. It is available for both Android and iPhone platforms. One of its important features is called incremental data upload, which allows you to upload BUSY data frequently at specified intervals. This mobile app is very user-friendly and an enhanced user interface. It also provides access to hundreds of BUSY reports.

There could be some of reasons for not showing sales data in BUSY mobile app are :-
1: If data not synchronization or upload properly , so need to check error and do rectify it.
2: User should have right to saw sale report in mobile app, can give right by administration - user - cloud sync user - and modify - check the sale report done.

If you are getting an error about service not avaiable then you can take some action:
1. Make sure that BUSY ,Mobile app and BUSY agent if incremental upload happen from it,should be updated,
2. Make sure internet connect is stable if not then check by change connection.
3. Make sure all configuration for Mobile app in BUSY agent Bdep id and password should be correctly entered

If you are unable to upload data for the BUSY mobile app, you need to follow the below steps:
Step 1: Make sure you have installed the latest release.
Step 2: Go to Administration, then select Data Export Import, then select Cloud Sync.
Step 3: Select Bulk Upload, then click on Start Upload to upload the data to the cloud sync server for the BUSY mobile app.

Yes, you need to download the mobile app data into the system. You can follow these steps to download it.
 Step 1: Go to Administration and click on Data Export / Import.
 Step 2: Select Cloud Sync and then Download Transactions.
 Step 3: You will the transactions which were added by mobile app and can save in system by press F2.