Frequently Asked
Questions
Find Solutions to Common Issues Related to mobile-app - unable to login mobile app
The BUSY app on my phone is crashing frequently. How can I fix this?
To fix the issue of the BUSY app crashing frequently on your phone, you can try the following troubleshooting steps:
Step 1. Update the app: Make sure you have the latest version of the BUSY app installed on your phone. Check for any available updates in your app store and install them.
Step 2. Restart your phone: Sometimes, a simple restart can resolve app crashing issues. Restart your phone and then try opening the BUSY app again.
Step 3. Clear app cache: Clearing the app cache can help resolve any temporary data conflicts that may be causing the app to crash. Go to your phone's settings, find the Apps or Application Manager section, locate the BUSY app, and clear its cache.
Step 4. Reinstall the app: If the above steps don't work, you can try uninstalling the BUSY app from your phone and then reinstalling it. This can help resolve any potential software glitches or corrupted files.
Step 5. Check for device compatibility: Ensure that your phone meets the minimum system requirements for running the BUSY app. If your device is not compatible, it may cause frequent crashes.
What should I do if my mobile application is not working after a new update in BUSY?
If your mobile application is not working after a new update, make sure to update both your BUSY releases and the BUSY application on your device.
To update BUSY release follow the below steps:
Step 1: Open the BUSY application
Step 2: Click on Company menu then select the Check BUSY update option from it
Step 3: Now specify the path to download the update setups then click on Download updates tab. Two setup files will appear in specified path.
Step 4: Afterward, go to the location where the setup file was downloaded, and install both the product and statutory setup individually in the same drive and folder where BUSY is installed.
Step 5: After the installation, your BUSY software will be updated.
You can update your BUSY application on device from Play store.
Why am I unable to login to a BUSY Mobile App. What could be the reason?
If you are unable to login to your BUSY Mobile App, please try the following troubleshooting steps:
1. Double-check your login credentials (username and password) to ensure they are entered correctly.
2. Check BDEP ID for login BUSY Mobile App.
2. Make sure you have a stable internet connection.
3. Clear your browser cache and cookies, then try logging in again.
4. Ensure that you are using the latest version of the BUSY Mobile App. Outdated app versions may not be compatible with the latest server configurations and may cause login issues.
5. If you've tried all of these steps and are still unable to log in to the BUSY Mobile App then can login to a BUSY mobile app after some time may be some technical issue in the server.
How can I switch BUSY mobile app from one device to another device?
To switch BUSY mobile apps from one device to another device you have to follow the below given steps:-
Step1: You have to download the BUSY mobile app on a new device from the Play Store or app store.
Step2: Open the BUSY mobile app on the new device it'll show the option of switching the device.
Step3: You have to click on that option and then click on the device which you want to use.
Step4: Then it'll send an OTP define OTP there then mention Bdep ID and password there.
Through this, you can able to use BUSY mobile apps on new devices.
Note: You can switch a maximum of only five times from one device to another device for BUSY mobile app.
The BUSY mobile app is very slow and laggy. Is there something wrong with it?
If the BUSY mobile app is very slow and laggy you need to follow below steps to solve this:
Step 1: Make sure you are using current and latest version of BUSY software
Step 2: Ensure that you are using latest version of your BUSY mobile application
Step 3: Clear the cache date of the BUSY mobile application
Step 4: Reinstall BUSY mobile application
Step 5: Reinstall BUSY and again do the bulk bulk upload process
Step 6: Restart your mobile phone and then check
What could be the possible solutions if the mobile application is not working?
If the mobile application is not working, consider the following possible solutions:
1.Ensure your mobile application is up to date. If not, update the application from the app store.
2.Verify that your internet connection is functioning properly.
3.If the application still not working then clearing the app caches.
Go to your device settings, find the app settings, select the BUSY mobile application, and clear the cache.
4.You can also check by Reinstallation of BUSY application.
How do I clear cache in BUSY Mobile App?
To clear cache in BUSY mobile app have to follow below steps:
Step 1: Open Settings.
Step 2: Scroll down and select Apps.
Step 3: Tap the See all option at the bottom.
Step 4: Tap the app name whose app cache you want to clear.
Step 5: Tap Storage and cache.
Step 6: Select Clear cache.
Step 7:Tap Clear storage to clear data and cache.
How can I display all the companies available in the mobile app?
To display or add all company in moble app you need to follow some steps:
Step 1: You have to make BDEP id in all companies.
Step 2: Now login your app and then go the Home option.
Step 3: Now click on Setting option and then click on Companies option .
Step 4: Now enter BDEP id,User Name and password and click on Add new option.
I purchased the BUSY mobile app but I can't find the download file. Can you help me locate it?
Yes, I can help you locate the download file for the BUSY mobile app. Please search for BUSY Mobile App in your App store or play store to download it and after install BUSY Mobile App mention Bdep id and BUSY Mobile app credential and then enter the Activation key of BUSY Mobile App which is available on your register mail id.
What should i do if unable to open BUSY Mobile app?
If you are unable to open BUSY mobile app then follow the below steps:
Step 1: Make sure to update BUSY mobile app in the latest version
Step 2: Then make sure to bulk upload data from BUSY
Step 3: Make sure to mention correct activation code in mobile app
Step 4: Then make sure to specify correct bdep id, username and password
