Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - email configuration
How can I diagnose email sending problems in BUSY?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Troubleshooting issues preventing direct email sending from BUSY.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Resolving OTP verification issues when verifying phone number for WhatsApp integration in BUSY.
If you registered your mobile number with an application or service and did not receive the One-Time Password (OTP), there are several steps you can take to troubleshoot the issue and receive the OTP:
Step 1 :Ensure that your mobile device has a stable network connection and sufficient signal strength. Without a network connection, you won't receive OTP messages.
Step 2 :Sometimes, OTP messages may take a few minutes to arrive.
Step 3 :Verify your SMS inbox to see if the OTP message has been received but not displayed as a notification.
Step 4 :Confirm that you entered your mobile number correctly when registering.
Step 5 :Restarting your mobile device can help refresh its network connections and may resolve OTP delivery issues.
Step 6 : In some cases, the application or service may offer alternative methods of verification, such as email verification or voice call verification.
Step 7 : OTP delivery can be affected by temporary network congestion or issues.
Step 8 : If all else fails, consider using an alternate mobile number to complete the registration process. Ensure that the alternate number is working correctly.
How to address error messages when accessing reports or invoices in BUSY?
When you encounter error messages while accessing reports or invoices in BUSY, it's essential to address them promptly to ensure the smooth operation of the software. Here are some steps you can follow to address error messages:
Step 1 : Carefully read and understand the error message. The message may provide valuable information about the nature of the problem.
Step2 ;If the error message includes an error code or additional details, make a note of them.
Step 3 :Ensure that the data you've entered is accurate and complete.
Step 4 ; If the error occurs when generating a specific report or invoice, double-check the parameters you've set for that document.
Step 5 :If the error message persists and you cannot resolve it on your own, consider reaching out to BUSY's customer support or technical support. Provide them with the error details and any relevant information about your setup.
If you need any assistance you can contact to your authorized channel partner or reach out to us on our 24X7 Centralised helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Why manual entry of email ID is required twice when creating a voucher in BUSY?
In BUSY, if email addresses are expected to be automatically captured but are not being captured as intended, here are some steps you can take to troubleshoot the issue:
Step 1 : Verify that the voucher or document you are working with has designated fields for capturing email addresses.
Step 2 : Ensure that you are following the correct data entry process within BUSY.
Step 3 : Ensure that you are using an up-to-date version of BUSY. Software updates often include bug fixes and improvements, which may address issues related to automatic data capture.
Step 4 : Different voucher types or templates may have varying fields and customization options.
Step 5 : If the issue persists and you are unable to resolve it through customization or configuration, consider reaching out to BUSY's customer support for assistance. They can provide guidance and technical support tailored to your software version and setup.If you need any assistance you can contact to your authorized channel partner or reach out to us on our 24X7 Centralised helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Steps to correctly link a Gmail account to BUSY when encountering an 'invalid email ID' error?
If you encounter an invalid email ID error when trying to link a Gmail account to BUSY, it's essential to ensure that you are entering the email address and configuration settings correctly. Here are the steps to correctly link a Gmail account:
Step 1. Open BUSY and go to the Configuration menu.
Step 2. Select Email Configuration from the options.
Step 3. Enter your email address and password in the provided fields.
Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
Step 6. Enable SSL/TLS encryption if required by your email provider.
Step 7. Save the settings and test the email configuration by sending a test email.
If you are still unable to send emails, make sure that your internet connection is stable and that your email account is properly set up. You may also need to check your firewall or antivirus settings to ensure they are not blocking the software from sending emails.
How do I troubleshoot errors in creating invoices and while sending emails?
To troubleshoot errors in creating invoices follow this steps:
Step 1: Enter proper data while doing entry
Step 2: Make sure all data entered while doing entry is correct like tax rate,item and account master and amount etc
To troubleshoot sending emails in BUSY you can follow these steps:
Step 1: If facing issues while sending email make sure your machine is connected to internet
Step 2: Check for any error messages or codes displayed on the screen
Step 3: If shows wrong username and password then you need to update your app password of email
to update your app password you have to go to your e-mail account then click on manage your google account then click on security option then in search bar type app password then open that after that type app name as BUSY and click on generate password copy that password and paste that in email configuration menu in BUSY
Step 4: And you need to check smtp server name if its gmail id then smtp server name should be smtp.gmail.com
Step 5: If there is some other error you have to check accordingly
What should I do if I encounter SMTP error code 3 in BUSY Accounting Software?
Here are steps to address SMTP error code 3 in BUSY:
Step 1 : Verify that your computer has an active and stable internet connection
Step 2 :Review the SMTP server configuration settings within BUSY. Ensure that the server address, port number, and any required authentication credentials
Step 3 : Check if your computer's firewall or security software is blocking the connection to the SMTP server.
Step 4 :Verify the status of the SMTP server you are trying to use.
Step 5 :Ensure that your SMTP server requires authentication, and if so, that you have provided the correct username and password.
Step 6 :Adjust the SMTP timeout settings if available. Sometimes, extending the timeout duration can help with intermittent SMTP connection issues.
Step 7 :Use the Test or Check Connection feature in BUSY to verify the SMTP server connection before sending an actual email.
Step 8 : If the issue persists after trying these steps, consider reaching out to BUSY Accounting's customer support or technical support for further assistance. They can provide specific guidance and solutions based on your software version and configuration.
What are the system requirements to send emails from the accounting software?
The system requirements for sending emails from accounting software can vary depending on the specific accounting software you are using. However, there are some general system requirements that are typically necessary for sending emails from accounting software effectively:
Step 1. Open BUSY and go to the Configuration menu.
Step 2. Select Email Configuration from the options.
Step 3. Enter your email address and password in the provided fields.
Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
Step 6. Enable SSL/TLS encryption if required by your email provider.
Step 7. Save the settings and test the email configuration by sending a test email.
If you are still unable to send emails, make sure that your internet connection is stable and that your email account is properly set up. You may also need to check your firewall or antivirus settings to ensure they are not blocking the software from sending emails.
Troubleshooting issues with not receiving a verification code on the registered mobile number in BUSY.
If you are experiencing difficulties receiving the verification code on your phone number while attempting to register a Demo license in BUSY, please follow below steps:
Step 1 : Ensure that your phone has an active and stable network connection, as this is essential for receiving verification codes.
Step 2 : Double-check that you have entered your phone number accurately.
Step 3 : Verify that your mobile carrier is not experiencing any service disruptions that could affect your ability to receive SMS messages.
Step 4 : Check if you have inadvertently blocked SMS messages from unknown or specific senders on your phone. Adjust your phone's settings to allow messages from the BUSY (Sender).
Step 5 : Sometimes, verification codes may be mistakenly categorized as spam or junk by your phone's messaging app. Check these folders for any misplaced messages.
Step 6 : If you have not received the verification code within a reasonable time frame, use the option to resend the code within the software.
If the issue persists, contact to customer support on 8282828282 for assistance.