Frequently Asked Questions

Steps to configure the email in BUSY. 
 Step:1 Go to Administraiton 
 Step:2 Select Configuration option from it. 
 Step:3 Then Email configuration and make sure email sending option should be default. 
 Step:4 Then mention smtp server name and other details in the configuration 
 Step:5 Login your gmail id and enable 2 step verifitcaiton and generate app password for mentioning in BUSY from manage may google account option in the security tab.
 Steps involved in troubleshooting and resolving issues preventing the sending of emails correctly from BUSY
 Step:1 Check the email configuration is done properly as steps mention above.
 Step:2 Still face same problem then check your internet connection.
 Step:3 Make sure that you have given the full access rights to BUSY from anti virus properties.
 Note: If still faces the same problem can contact BUSY customer support team on 8282828282.

To configure Email in BUSY for sending bill and other documents, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Choose Email Configuration and selec Send Directly.
Step 3: If you use Gmail, type smtp.gmail.com as the SMTP server and your Gmail id as the username.
Step 4: Generate an App password by right-clicking on the Gmail id Logo and clicking on Manage your Google Account.
Step 5: Click on Security then Two-step verification then App password and enter BUSY as the app name and generate.
Step 6: Copy and paste the password in BUSY and fill in other details like From, Reply to, etc.
Step 7: Click on Test Account Settings to make sure you can send a test mail successfully.
Step 8: Now you can email bill and reports from BUSY.
You can send bills on multiple email id by using the semi colon (;) .

To email invoices to customers for a specific date range from BUSY, you need to follow these steps:
 Step 1: Open BUSY and select the company you want to work with. Then, go to the Print / Email / SMS tab and click on Print Utilities.
 Step 2: Select the Invoice / Documents option and choose the voucher type which you want to print such as Sales Invoice, Purchase Invoice, etc.
 Step 3: You can also filter the invoices by Party, Item & Material Centre. You can select One, Group, ALL, or Selected.
 Step 4: Enter the Date Range for the invoices you want to email and choose the printing format.
 Step 5: Click on Email and then Sent To Party the email address will picked up from the party master.
 Step 6: You can also enter the email id if not mentioned in the party master.

If you are getting an error while sending any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu 
 Step 2. Then click on Configuration 
 Step 3. Now click on Email configuration 
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account 
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY. 
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. 
 Step 8. Ensure you have an active and stable internet connection. 
 Step 9. Exclude BUSY21.exe files from antivirus. 
 Step 10. Exclude BUSYwin folder from antivirus.

If you are getting an error while sending any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu 
 Step 2. Then click on Configuration 
 Step 3. Now click on Email configuration 
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account 
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY. 
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. 
 Step 8. Ensure you have an active and stable internet connection. 
 Step 9. Exclude BUSY21.exe files from antivirus. 
 Step 10. Exclude BUSYwin folder from antivirus.

If you are getting an error while sending any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu 
 Step 2. Then click on Configuration 
 Step 3. Now click on Email configuration 
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account 
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY. 
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. 
 Step 8. Ensure you have an active and stable internet connection. 
 Step 9. Exclude BUSY21.exe files from antivirus. 
 Step 10. Exclude BUSYwin folder from antivirus.

If you are getting an error while sending any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu 
 Step 2. Then click on Configuration 
 Step 3. Now click on Email configuration 
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account 
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY. 
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. 
 Step 8. Ensure you have an active and stable internet connection. 
 Step 9. Exclude BUSY21.exe files from antivirus. 
 Step 10. Exclude BUSYwin folder from antivirus.

Some of the common reasons why email configuration may not work for some of your email accounts are: 
 1. The email service provider does not support SMTP (Simple Mail Transfer Protocol), which is the standard protocol for sending emails over the internet. For example, Yahoo Mail does not support SMTP. 
 2.The email account has a two-factor authentication or a less secure app access feature that may prevent BUSY from accessing your account.You need to disable these features or generate an app password for BUSY to access your account. 
 3. Domain generated emails are not supported in BUSY. 
 4. Also, in case of outlook require to login in system installed outlook app if sending directly from BUSY. 
 If none of the above steps work, try using another email account that is compatible with BUSY or contact the BUSY support team for help.

You can send report to your CA from BUSY through Email or Whatsapp. To configure them you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Choose Email Configuration and fill in the required details, such as SMTP Server, Username & Password, etc.
Step 3: Click on Test Account Settings to verify that you can send a test mail successfully.
Step 4: Once you have configured your email settings, you can send reports via email from BUSY.
To integrate whatsapp with BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Choose SMS API Configuration and create a new format.
Step 3: Type the whatsapp API as whatsapp://send?phone=phoneno&text=message and fill phoneno in Mobile field and message in the Message field.
Step 4: Save the configurations.
Step 5: Install and login to the desktop version of whatsapp on your system before sending.

To configure BUSY to send invoices via email, follow these Steps:
Step Step 1 : Open BUSY 
Step 2 : click on Administration
Step 3 : Select Configuration 
Step 4 : Email Configuration.
Step 5 : In the Email Configuration window, select the "Email Sending" option.
Step 6 : Choose the desired format for sending the invoice, such as PDF attachment, email body text, XML attachment, or PDF plus XML attachment.
Step 7 : Enter the necessary details for your email server, such as SMTP server address and port number.
Step 8 : Provide your email account credentials, including the username and password.
Step 9 : Click on "Test Email" to verify if the email configuration is successful.
Step 10 : Once the test email is sent successfully, click on "Save" to save the email configuration settings.
Now, you can send invoices via email directly from BUSY by selecting the email option when generating invoices.