Frequently Asked Questions

To resolve issues with sending emails from Outlook on a MacBook using BUSY, you should directly open your mail in Outlook.
 Step 2. Select Email Configuration from the options.
 Step 3. Enter your email address and password in the provided fields.
 Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
 Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
 Step 6. Enable SSL/TLS encryption if required by your email provider.
 Step 7. Save the settings and test the email configuration by sending a test email.
 The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration.

If you are gettings connection error while sending any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account If you are using Gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

If you want to send the third copy of bills to a whatsapp then please follow the given steps
 Step 1: Go to the administration menu
 Step 2: Then configuration
 Step 3: Then SMS and add new format with whatsapp name
 Step 4: Then paste free api in sms api field given below
 whatsapp://send?phone=phoneNo&text=message
 Step 5: Then phoneNo in field of phone no. and then message in message field
 Step 6: Set BUSY icon to admin mode and compatibility
 Step 7: Enable the 3.5 dot net framework from turn window feature
 Step 8: Regional setting must be correct and desktop version of whatsapp must be installed.
 Step 9: Then use the SMS option for whatsapp.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If Email configuration is not working properly then Do 
 Following step
 Step 1: Click on administration option 
 Step 2: Then click on configuration option
 Step 3: Then Select Email Configuration
 Step 4: Check SMTP server , Username and Port is Correct
 Step 5: For check password enter email in From and Reply to option
 Then click on Test account setting. if it shows error 114 then 
 entered password is wrong.
 Step 6: To Correct password you have to generate new app password from 
 Gmail and do copy generated password and replace with wrong password 
 Step 7: Then Click on Test account setting again. Now it must show sent successfully. 
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you are unable to receive any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu 
 Step 2. Then click on Configuration 
 Step 3. Now click on Email configuration 
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account 
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY. 
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. 
 Step 8. Ensure you have an active and stable internet connection. 
 Step 9. Exclude BUSY21.exe files from antivirus. 
 Step 10. Exclude BUSYwin folder from antivirus.

To resolve email sending errors in BUSY, you should check the following steps:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: Ensure that all the details is correctly mentioned such as SMTP server, Username, Password, etc.
 Step 3: Click on Test Account Settings and check if the test mail sending or not.
 Step 4: Verify the receipient id is correct or not.
 Step 5: Check the antivirus setting and make sure it is not blocking the BUSY application to access the internet connection.
 Step 6: Make sure to run BUSY as an administrator mode to avoid any permission issue.
 Step 7: Ensure that the internet connection is stable.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

To troubleshoot the issue of clients not receiving invoices sent via BUSY , you can try the following steps:
 Step 1 : Check the email settings: Ensure that the email settings in BUSY are correctly configured, including the email address, SMTP server, and port number.
 Step 2 : Verify the recipient's email address: Double-check that the email address of the client is entered correctly in the software. Any typos or errors can prevent the invoice from reaching the client's inbox.
 Step 3 : Check spam or junk folders: Ask the client to check their spam or junk folders in their email account. Sometimes, the invoice may be mistakenly filtered as spam.
 Step 4 : Resend the invoice: Try resending the invoice to the client from BUSY. Make sure to select the correct email address and verify that the invoice is attached.

If you're encountering email verification issues during the registration process for BUSY or any other online service, it's essential to address the problem to complete your registration successfully. Here are steps you can take to fix email verification issues:
 Step 1 : The email verification link or code is typically sent to the email address you provided during registration.
 Step 2 : Sometimes, email verification messages may land in your spam or junk folder.
 Step 3 : If you haven't received the verification email, look for an option on the registration page to resend the verification email.
 Step 4 : It may take a few minutes for the verification email to arrive. 
 Step 5 : Double-check that you entered your email address correctly during registration. 
 Step 6 : If you have access to an alternate email address, consider using it for registration.

If PDF file is not going while send an email from BUSY then follow the steps
 Step 1. Open the Administration menu and select the Configuration option.
 Step 2. Next, click on Email Configuration, and then choose the Sending Report as PDF Attachment setting.
 Step 3. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 4. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 5. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 6. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 7. Ensure you have an active and stable internet connection.
 Step 8. Exclude BUSY21.exe files from antivirus.
 Step 9. Exclude BUSYwin folder from antivirus.

To change the Email address used for sending Bills in BUSY, you can follow the below steps:
 Step 1: Go to administration then click on configuration then select Email configuration tab.
 Step 2: Select Send Directly option if you want to send mails directly through the Server Configurations specified in the Email Configuration option itself. 
 Step 3: Select the Report type to be send through mail
 Step 4: Mention the SMTP server in server configuration as per new mail id.
 Step 5: Then mention the mail id in username field
 Step 6: Then create the Password for BUSY application from Mail and specify in password field.
 Step 7: Define the sender information with From and reply to mail id.
 Step 8: Click on test account setting to check the outgoing server information is correct or not.
 Step 9 : Save the configuration