Frequently Asked Questions

To resolve the issue of being unable to send emails from BUSY, you can try the following steps:
 1. Check your email settings in BUSY and ensure they are correctly configured.
 2. Verify that your internet connection is stable and working properly.
 3. Make sure that your email account credentials (username and password) are entered correctly in BUSY.
 4. Check if there are any firewall or antivirus settings blocking the email sending process and adjust them accordingly.
 5. If you are using a third-party email service (e.g., Gmail), make sure you have enabled access for less secure apps or generated an app password.
 6. Restart the BUSY and try sending the email again.
 If the issue persists, it is recommended to contact BUSY customer support for further assistance.

If you want to send invoices through email from BUSY,then first you need to configure your email settings in BUSY. Here are the steps to do that:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Choose Email Configuration and fill in the required details, such as SMTP Server, Username & Password, etc.
 Step 3: Click on Test Account Settings to verify that you can send a test mail successfully.
 You can watch the video tutorial by clicking on the play button on the right corner for more guidance.
 Step 3: After completing the configuration, open the invoice that you want to send and click on the Email button or press ALT+M. You can enter the receipient’s email address in the To field and click on Send.

You can send email and invoice to the customers directly from BUSY
 Please follow the given to configure email
 Step 1 Go on administration menu
 Step 2 Click on configuration then email configuration
 Step 3 Select here email option
 Step 4 If you want to send from outlook email then just tick outlook option and save it
 Step 5 If you want to send from another email, then mention SMTP SERVER and other details to configure it
 Step 6 Go on administration then configuration
 Step 7 Click on voucher series configuration
 Step 8 Select voucher type then series from which you want to send email
 Step 9 Click on voucher configuration
 Step 10 Enable the option SEND EMAIL AFTER SAVING
 Step 11 Now create voucher and check email sending

If you want to diagnose problems with sending email then follow the steps.
 Step 1. Go to Administration Menu then click on Configuration
 Step 2. Now click on Email configuration and Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail account.
 Step 3. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 4. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 5. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 6. Ensure you have an active and stable internet connection.
 Step 7. Exclude BUSY21.exe files from antivirus.
 Step 8. Exclude BUSYwin folder from antivirus.

If you want to send invoices through email from BUSY to customers,then first you need to configure your email settings in BUSY. Here are the steps to do that:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Choose Email Configuration and fill in the required details, such as SMTP Server, Username & Password, etc.
 Step 3: Click on Test Account Settings to verify that you can send a test mail successfully.
 You can watch the video tutorial by clicking on the play button on the right corner for more guidance.
 Step 4: Now, open the invoice that you want to send and click on the Email button or press ALT+M. You can enter the receipient’s email address in the To field and click on Send.

The invoices are not sending via email from BUSY due to some possible reasons:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: The details entered might be wrong or incorrect.
 Step 3: The antivirus settings blocked the BUSY application to access the internet connetion.
 Step 4: BUSY is not running as an administrator which cause any permission error.
 Step 5: The date format and regional settings of system is not compatilble with BUSY.
 Step 6: The Internet connection is not stable.
 There could be more reason depending on the error message.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Preventing emails sent by BUSY (or any other application) from going to spam folders depends on several factors, including the email service provider, email content, and your email authentication settings. Here are some steps you can take to minimize the chances of emails from BUSY being marked as spam:
 Step 1 : If possible, use a custom domain for your email sending. Emails sent from custom domains are often more trusted than those from generic domains like Gmail or Yahoo.
 Step 2 :Avoid spammy content: Ensure that the content of your emails is not overly promotional, includes proper formatting, and avoids excessive use of spammy keywords. 
 Use a balanced mix of text and images: Emails that are primarily images can trigger spam filters. Balance images with text.

Preventing emails sent by BUSY (or any other application) from going to spam folders depends on several factors, including the email service provider, email content, and your email authentication settings. Here are some steps you can take to minimize the chances of emails from BUSY being marked as spam:
 Step 1 : If possible, use a custom domain for your email sending. Emails sent from custom domains are often more trusted than those from generic domains like Gmail or Yahoo.
 Step 2 :Avoid spammy content: Ensure that the content of your emails is not overly promotional, includes proper formatting, and avoids excessive use of spammy keywords. 
 Use a balanced mix of text and images: Emails that are primarily images can trigger spam filters. Balance images with text.

The invoice PDF attachment is not sending with email from BUSY due to some possible reasons:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: Ensure that tick on the PDF Attachmen.
 Step 3: May be the antivirus settings blocked the BUSY application to send PDF or access the internet connetion.
 Step 4: The BUSY is not running as an administrator mode which cause any permission error
 Step 5: Might be the date format and regional settings of system is not compatilble with BUSY.
 Step 6: Internet connection is not stable.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If you are unable to send emails from BUSY, please check the following points: 
 1. Make sure your internet connection is working properly. 
 2. Verify that the username mentioned in the Email Configuration in BUSY is correct. 
 3. If you encounter error code 114, check the password mentioned in the email configuration. 
 4. Ensure that BUSY is excluded from your antivirus and is not blocked by the Windows Firewall. 
 5. If you receive error code 3, review the SMTP server mentioned in the email configuration and correct it according to your email ID. 
 6. If you encounter error code 4, check the port mentioned in the Port field of the email configuration and correct it according to the SMTP server information.