Frequently Asked Questions

There could be several reasons, If the BUSY is not sending attachments through email. Some of the possible reasons are:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: Ensure that tick on the PDF Attachmen.
 Step 3: May be the antivirus settings blocked the BUSY application to send PDF or access the internet connetion.
 Step 4: The BUSY is not running as an administrator mode which cause any permission error
 Step 5: Might be the date format and regional settings of system is not compatilble with BUSY.
 Step 6: Internet connection is not stable.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

You can send bills or invoice through email to the customers directly from BUSY
 Please follow the given to configure email
 Step 1 Go on administration menu
 Step 2 Click on configuration then email configuration
 Step 3 Select here email option
 Step 4 If you want to send from outlook email then just tick outlook option and save it
 Step 5 If you want to send from another email, then mention SMTP SERVER and other details to configure it
 Step 6 Go on administration then configuration
 Step 7 Click on voucher series configuration
 Step 8 Select voucher type then series from which you want to send email
 Step 9 Click on voucher configuration
 Step 10 Enable the option SEND EMAIL AFTER SAVING
 Step 11 Now create voucher and check email sending

If you want to send mail with voucher number then follow these steps:
 Ensure that you have correctly set up your email account in the BUSY email configuration.
 Step 1. Go to the Print Email SMS menu and choose Print Utilities.
 Step 2. Click on Invoice Documents and then select Sale Invoice.
 Step 3. Choose the Voucher No. Wise option for sending invoices.
 Step 4. Set Account Master Range to One and select the relevant Master name from the dropdown.
 Step 5. Set All Item Master Range and select the series of the invoice.
 Step 6. Define the Starting and ending voucher number according to your needs then Click the Email button to start the email process.
 Step 7. Now, click Send to send the invoices for the specific date range.

Yes, there is an option to send an email after saving a purchase invoice in BUSY for that follow these steps :
Step 1: Go to transactions select purchase click on modify mode and open voucher you want to send email.
Step 2: Click on the 'Print' button located at the top right corner of the screen and send email. Alternatively, you can press Alt + M to send email or click on email button located at the top corner of the screen.
OR
If purchase voucher is already open follow these step :
Step 1: Click on the 'Print' button located at the top right corner of the screen and send email. Alternatively, you can press Alt + M to send email or click on email button located at the top corner of the screen.

The invoices & documents are not sending via email from BUSY due to some possible reasons:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: The details entered might be wrong or incorrect.
 Step 3: The antivirus settings blocked the BUSY application to access the internet connetion.
 Step 4: BUSY is not running as an administrator which cause any permission error.
 Step 5: The date format and regional settings of system is not compatilble with BUSY.
 Step 6: The Internet connection is not stable.
 There could be more reason depending on the error message.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If you are unable to send invoice & bill via email, you can try these troubleshooting steps:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: Ensure that all the details is correctly mentioned such as SMTP server, Username, Password, etc.
 Step 3: Click on Test Account Settings and check if the test mail sending or not.
 Step 4: Check the antivirus setting and make sure it is not blocking the BUSY application to access the internet connection.
 Step 5: Make sure to run BUSY as an administrator mode to avoid any permission issue.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Two-step verification is on while configuring email in BUSY,please follow below steps:
Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods:
Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/.
Step 3 : Click on Security or Sign-in & security.
Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started.
Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods.
Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

To connect BUSY with email to sending bills, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Choose Email Configuration and selec Send Directly.
Step 3: If you use Gmail, type smtp.gmail.com as the SMTP server and your Gmail id as the username.
Step 4: Generate an App password by right-clicking on the Gmail id Logo and clicking on Manage your Google Account.
Step 5: Click on Security then Two-step verification then App password and enter BUSY as the app name and generate.
Step 6: Copy and paste the password in BUSY and fill in other details like From, Reply to, etc.
Step 7: Click on Test Account Settings to make sure you can send a test mail successfully.
Step 8: Now you can email bill and reports from BUSY.

BUSY has an option to send invoices and documents via email and no option to send E-invoices from BUSY. To set up for sending email from BUSY you need to follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Choose Email Configuration and fill in the required details, such as SMTP Server, Username & Password, etc. 
 You can watch the video tutorial by clicking on the play button on the right corner for more guidance.
 Step 3: Click on Test Account Settings to verify that you can send a test mail successfully.
 Step 4: Once you have configured your email settings, you can send invoices and documents via email from BUSY.
 When you send email to customers BUSY will automatic verify their email id.

If you want to send invoice from BUSY then please follow the given steps
 You can send through whatsapp and email for this you have to configure it in BUSY.
 Step 1: Go to adminstration menu 
 Step 2: Then configuration 
 Step 3: Here you can see sms configuration and email configuration option.
 Step 4: Do the configuration of both one by one.
 Step 5: Then come to invoice which you want to send
 Step 6: As we have done with the configuration then you can use sms as well as email option
 to send the invoice.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in