Frequently Asked
Questions

Q: Troubleshooting steps if the app password generated for BUSY is not pasting?

If having issue in pasting the app password in BUSY then please follow the given steps Step 1: To check please try to paste in the notepad. if it is pasting then password is Copied. Step 2: If not pasting in notepad means it is not copied or some problem with mouse or keyboard Step 3: Change the keyboard or mouse then check for copy and paste with BUSY and anouther application Step 4: If not pasting in other application then show to the It person if having problem with BUSY only then further If still having same issue in copy and paste then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: What is the process to generate app password for my email to configure in BUSY?

If you want to generate app password for your email to configure in BUSY then please follow the given steps Step 1: Log in to you gmail Id Step 2: Then do Left click on you Profile image Step 3: Then click on manage your google account Step 4: Then find security option in left side and select it Step 5: Then scroll down to turn on the option of two step verification Step 6: Then in searchbar of email enter app password and select it Step 7: Then enter the BUSY in the app name and create or generate password If still having any issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: What should I check to troubleshoot authentication credential issues with email in BUSY?

When issue your are facing while sending email from BUSY. Make sure that the email configuration which has been done in the BUSY should be correct. Pls Follow the Below Steps : Step 1: Administration Step 2: Configurations Step 3: Email Configuration Step 4: Select Send Directly option. Step 5: Select the Attachment as per your requirement. Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for your email id. Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID. Step 8: If Still issue presists, Then exclude the BUSY in the anti virus. Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Q: Why are some invoices not getting attached when emailing from BUSY?

There could be several reasons, If the BUSY is not sending some invoice attachments through email. Some of the possible reasons are: Step 1: First check the Email Configuration from the Administration menu then click on Configuration. Step 2: Ensure that tick on the PDF Attachmen. Step 3: May be the antivirus settings blocked the BUSY application to send PDF or access the internet connetion. Step 4: The BUSY is not running as an administrator mode which cause any permission error Step 5: Might be the date format and regional settings of system is not compatilble with BUSY. Step 6: Internet connection is not stable. If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Generate app password for two-factor auth in BUSY email?

If you want to generate app password for your email to configure in BUSY then please follow the given steps Step 1: Log in to you gmail Id Step 2: Then do Left click on you Profile image Step 3: Then click on manage your google account Step 4: Then find security option in left side and select it Step 5: Then scroll down to turn on the option of two step verification Step 6: Then in searchbar of email enter app password and select it Step 7: Then enter the BUSY in the app name and create or generate password If still having any issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: I want to email invoices from BUSY to my accountant/auditor. How can I configure BUSY to send invoices via email?

"We can enable the email feature for sending the invoice through email directly from BUSY. We have to mention the Email Id details in BUSY. Pls Follow the Below Steps : Step 1: Click on Administration Step 2: Then Configurations Step 3: Then Email Configuration Step 4: Select Send Directly option. Step 5: Select Attachment as per your requirement Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id. Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID. Step:8 Go to the display option then select reports. Step:9 Then navigate to the top of the screen to select the email option and send directly data to the accountant.

Q: Resolving errors like error code when attempting to send an email from BUSY and troubleshooting the problem?

To resolve errors like error code 3 when attempting to send an email from BUSY, you can try the following troubleshooting steps: 1. Check your internet connection to ensure it is stable and working properly. 2. Verify that the email settings in BUSY are correct, including the SMTP server address, port number, and authentication details. 3. Disable any antivirus or firewall software temporarily, as they may be blocking the email connection. 4. Make sure that you have turn on 2 step verification and mention the app password in the email configuration. 5. Make sure that the email account you are using is active and accessible. 6. Restart the software and try sending the email again. If the issue persists, it is recommended to contact BUSY customer support for further assistance.

Q: Why is BUSY suddenly not allowing me to send attachments when it was working fine earlier?

There could be several reasons, If the BUSY doesn't allow to send attachments through email. Some of the possible reasons are: Step 1: First check the Email Configuration from the Administration menu then click on Configuration. Step 2: Ensure that tick on the PDF Attachmen. Step 3: May be the antivirus settings blocked the BUSY application to send PDF or access the internet connetion. Step 4: The BUSY is not running as an administrator mode which cause any permission error Step 5: Might be the date format and regional settings of system is not compatilble with BUSY. Step 6: Internet connection is not stable. If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: What steps should I follow to resolve email errors when using BUSY?

To resolve errors like error code 3 when attempting to send an email from BUSY, you can try the following troubleshooting steps: 1. Check your internet connection to ensure it is stable and working properly. 2. Verify that the email settings in BUSY are correct, including the SMTP server address, port number, and authentication details. 3. Disable any antivirus or firewall software temporarily, as they may be blocking the email connection. 4. Make sure that you have turn on 2 step verification and mention the app password in the email configuration. 5. Make sure that the email account you are using is active and accessible. 6. Restart the software and try sending the email again. If the issue persists, it is recommended to contact BUSY customer support for further assistance.

Q: How do I attach a file to an email from within BUSY?

If you want to attach a file to email from BUSY then please follow the given Steps Step 1: You have to opened the report or invoice and enter on the email button then a window appear i.e. Send Email here you have to check and can add the additional attachment Step 2: Make sure send report as must be set on PDF attachment so that selected report could attach in the PDF form. Step 3: Enter the receiver mail in the To field Step 4: For additiona attachment you can add in the field of the External attachment. If still having any issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

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Dealer Complaint/Issues

Troubleshooting steps if the app password generated for BUSY is not pasting?

If having issue in pasting the app password in BUSY then please follow the given steps
 Step 1: To check please try to paste in the notepad. if it is pasting then password is 
 Copied. 
 Step 2: If not pasting in notepad means it is not copied or some problem with mouse or 
 keyboard
 Step 3: Change the keyboard or mouse then check for copy and paste with BUSY and 
 anouther application 
 Step 4: If not pasting in other application then show to the It person if having problem
 with BUSY only then further
 If still having same issue in copy and paste then you can contact us on our centerlized 
 24*7 helpline number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

What is the process to generate app password for my email to configure in BUSY?

If you want to generate app password for your email to configure in BUSY then please follow the
 given steps
 Step 1: Log in to you gmail Id 
 Step 2: Then do Left click on you Profile image
 Step 3: Then click on manage your google account 
 Step 4: Then find security option in left side and select it
 Step 5: Then scroll down to turn on the option of two step verification
 Step 6: Then in searchbar of email enter app password and select it
 Step 7: Then enter the BUSY in the app name and create or generate password
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

What should I check to troubleshoot authentication credential issues with email in BUSY?

When issue your are facing while sending email from BUSY. Make sure that the email configuration which has been done in the BUSY should be correct.
 Pls Follow the Below Steps :
 Step 1: Administration
 Step 2: Configurations
 Step 3: Email Configuration
 Step 4: Select Send Directly option.
 Step 5: Select the Attachment as per your requirement.
 Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for your email id.
 Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
 Step 8: If Still issue presists, Then exclude the BUSY in the anti virus.
 Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Why are some invoices not getting attached when emailing from BUSY?

There could be several reasons, If the BUSY is not sending some invoice attachments through email. Some of the possible reasons are:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: Ensure that tick on the PDF Attachmen.
 Step 3: May be the antivirus settings blocked the BUSY application to send PDF or access the internet connetion.
 Step 4: The BUSY is not running as an administrator mode which cause any permission error
 Step 5: Might be the date format and regional settings of system is not compatilble with BUSY.
 Step 6: Internet connection is not stable.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Generate app password for two-factor auth in BUSY email?

If you want to generate app password for your email to configure in BUSY then please follow the
 given steps
 Step 1: Log in to you gmail Id 
 Step 2: Then do Left click on you Profile image
 Step 3: Then click on manage your google account 
 Step 4: Then find security option in left side and select it
 Step 5: Then scroll down to turn on the option of two step verification
 Step 6: Then in searchbar of email enter app password and select it
 Step 7: Then enter the BUSY in the app name and create or generate password
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

I want to email invoices from BUSY to my accountant/auditor. How can I configure BUSY to send invoices via email?

"We can enable the email feature for sending the invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
 Pls Follow the Below Steps :
 Step 1: Click on Administration
 Step 2: Then Configurations
 Step 3: Then Email Configuration
 Step 4: Select Send Directly option.
 Step 5: Select Attachment as per your requirement
 Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
 Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
 Step:8 Go to the display option then select reports.
 Step:9 Then navigate to the top of the screen to select the email option and send directly data to the
 accountant.

Resolving errors like error code when attempting to send an email from BUSY and troubleshooting the problem?

To resolve errors like error code 3 when attempting to send an email from BUSY, you can try the following troubleshooting steps:
 1. Check your internet connection to ensure it is stable and working properly.
 2. Verify that the email settings in BUSY are correct, including the SMTP server address, port number, and authentication details.
 3. Disable any antivirus or firewall software temporarily, as they may be blocking the email connection.
 4. Make sure that you have turn on 2 step verification and mention the app password in the email configuration.
 5. Make sure that the email account you are using is active and accessible.
 6. Restart the software and try sending the email again.
 If the issue persists, it is recommended to contact BUSY customer support for further assistance.

Why is BUSY suddenly not allowing me to send attachments when it was working fine earlier?

There could be several reasons, If the BUSY doesn't allow to send attachments through email. Some of the possible reasons are:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: Ensure that tick on the PDF Attachmen.
 Step 3: May be the antivirus settings blocked the BUSY application to send PDF or access the internet connetion.
 Step 4: The BUSY is not running as an administrator mode which cause any permission error
 Step 5: Might be the date format and regional settings of system is not compatilble with BUSY.
 Step 6: Internet connection is not stable.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

What steps should I follow to resolve email errors when using BUSY?

To resolve errors like error code 3 when attempting to send an email from BUSY, you can try the following troubleshooting steps:
 1. Check your internet connection to ensure it is stable and working properly.
 2. Verify that the email settings in BUSY are correct, including the SMTP server address, port number, and authentication details.
 3. Disable any antivirus or firewall software temporarily, as they may be blocking the email connection.
 4. Make sure that you have turn on 2 step verification and mention the app password in the email configuration.
 5. Make sure that the email account you are using is active and accessible.
 6. Restart the software and try sending the email again.
 If the issue persists, it is recommended to contact BUSY customer support for further assistance.

How do I attach a file to an email from within BUSY?

If you want to attach a file to email from BUSY then please follow the given 
 Steps
 Step 1: You have to opened the report or invoice and enter on the email button then a window 
 appear i.e. Send Email here you have to check and can add the additional attachment
 Step 2: Make sure send report as must be set on PDF attachment so that selected report 
 could attach in the PDF form.
 Step 3: Enter the receiver mail in the To field
 Step 4: For additiona attachment you can add in the field of the External attachment.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

Frequently AskedQuestions