Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - email configuration
How can I resolve the "record-wide printing error" while printing customer bills in BUSY?
A record-wide printing error in BUSY typically occurs when there's an issue with the formatting or content of the data that you're trying to print on customer bills. To resolve this error, you can follow these steps:
Step 1 : Verify that your printer is properly configured and functioning correctly. Test it by printing other documents to rule out any hardware issues.
Step 2 : Use the Print Preview feature within the software to review how the customer bills will appear before printing.
Step 3 : If you are using custom bill templates, review them to ensure they are correctly designed and formatted.
Step 4 : Ensure that your printer's driver is up to date.
How do I export and email my bills from BUSY to head office
In BUSY, We have to do the Email Configuration for sending invoice to the customer.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From Option - Your Name & Reply To - Your Email ID.
Step 8: Open the Delivery Challan voucher
Step 9: Click on Email Option.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.
For Export Invoice : Click on Export then select PDF.
How can I ensure that the email is sent from my ID?
To ensure that the email is sent from your ID in BUSY , you need to configure the email settings by providing your email ID and password in the Email Configuration section.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID. Notification Tools || Email Configuration
While sending mail showing error 114 wrong password or user ID
To resolve the error of 114 wrong user ID or password you need to follow the steps
1 go to administaration menu and click on configuration then click on email configuration
2 then check the mail id you provide in setting is correct or not if its correct then you need
to generate app password
3 open gmail account setting and click on security setting then enable two step verification
4 search app password and open it then select the option other and type BUSY in app name and
click on generate
5 copy the password and paste it on BUSY mail password and save then click on test setting to
confirm its working proper or not
Attaching a PDF copy of an invoice to the email invite in BUSY steps to do this.
To update the access code in BUSY using the same internet connection, you need to follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on configuration.
Step 2: Click on Email Configuration and enter all the required details to set up your email account. You can watch the video tutorial by clicking on the play button on the right corner for more guidance.
Step 3: After completing the configuration, open the invoice that you want to send and click on the Email button or press ALT+M. You can enter your customer’s email address in the To field and click on Send.
How can I troubleshoot an error regarding the remote host not being resolved for email in BUSY?
To troubleshoot an error regarding the remote host not being resolved for email in BUSY, you can try the following steps:
1. Check your internet connectivity to ensure you have a stable connection.
2. Verify that the SMTP server settings in BUSY are correct. Double-check the server address, port number, and authentication settings.
3. Make sure there are no firewall or antivirus settings blocking the connection to the remote host. Temporarily disable any firewall or antivirus software and try again.
4. Try using a different SMTP server or email provider to see if the issue persists.
5. Restart your computer and try again.
6. If the problem continues, contact BUSY customer support for further assistance.
Checks and solutions for authentication errors after generating an app password in BUSY?
To resolve authentication errors after generating an app password in BUSY, you can try the following checks and solutions:
1. Double-check the app password: Make sure you have entered the correct app password generated for BUSY.
2. Verify the login credentials: Ensure that you are using the correct username and password to log in to BUSY.
3. Check internet connectivity: Ensure that you have a stable internet connection to avoid any authentication errors.
4. Clear cache and cookies: Clearing the cache and cookies of your web browser can help resolve authentication issues.
5. Contact customer support: If the issue persists, reach out to BUSY customer support for further assistance and troubleshooting.
Resolving errors preventing the sending of emails with specific attachments in BUSY?
If you are having issue in sending of email with specific attachment then
please follow the given steps
Step 1: Exclude BUSY from the Antivirus
Step 2: Ensure that your firewall settings are not blocking BUSY
Software's access to the internet, as this can impact attachment
downloads and uploads.
Step 3: Ensure that you have the necessary permissions to access and work with
attachments in BUSY
Step 4: Make sure size of the attachment is allowed and reasonable to send with mail.
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
What is the procedure to update my email account password in BUSY if I have changed it?
If you want to update your email account password in BUSY if you
you have changed please follow the given steps
Step 1: you do not need to update in BUSY as you are using app password not email
email log in password.
Step 2: If you are using domain email then you have to follow the given steps
Step 3: Go to the administration
Step 4: Then configuration
Step 5: Then email configuration
Step 6: Then enter password in password field.
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
How do I send invoices to customers from BUSY? The email option seems to be missing.
If you want to send invoices to customers from BUSY Softwar then please follow the
given steps
Step 1: Please ensure Email configuration is configured.
Step 2: Then Go to the Prin email sms menu
Step 3: Then Print utilities
Step 4: Then Invoice documents
Step 5: Then select the invoice type which you want to mail your customer.
Step 6: Then fill up all the details and press email button.
Step 7: Then select send to party.
Step 8: Then send
If still having any issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in