Frequently Asked Questions

To link your email id with BUSY software. We have to configure the Email details in BUSY.
 Pls Follow the Below Steps :
 Step 1: Click on Administration
 Step 2: Then Configurations
 Step 3: Then Email Configuration
 Step 4: Select Send Directly option.
 Step 5: Select the Attachment as per your requirement
 Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
 Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
 Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

If you want to print or email Credit / Debit Note from BUSY, you can follow these steps:
Step 1: To print a Credit / Debit Note from BUSY, you need to open tha voucher and click on the Print button or press ALT+P. Then, you need to select your format and printer driver and click on print.
Step 2: To email an Credit / Debit Note from BUSY, you need to open the voucher and click on the Email button or press ALT+M. Then, you need to select your format and enter the email id of the recipient and click on send.
Make sure Email configuration should be done for sending email from BUSY.

For Email ID and Email send from BUSY please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Email Configration 
 Step 4:- Enter Id of your mail and SMTP server name for example for Gmail Id SMTP server name SMTP.GMAIL.COM .
 Login you Gmail id and create App password please follow below mention steps for create password:-
 Step 1:- Login Email Id
 Step 2:- Settings
 Step 3:- Accounts and Import then Other Google Account Settings 
 Step 4:- Security 
 Step 5:- Create Password 
 Enter password in BUSY Email Configration. save Email settings in BUSY and then you are able to sent mail from BUSY.

If you are unable to mail invoices from BUSY, follow the steps below to resolve it:
Step 1: Go to the Administration menu and click on Configuration.
Step 2: Click on Email Configuration.
Step 3: Check if the Username and SMTP server name have the same extension.
Step 4: Enter the Test Account Settings and check if it sends successfully. If not, log in to your email account.
Step 5: Go to Manage your Google account in case of having Gmail.
Step 6: Click on Security and 2-step verification.
Step 7: Generate a new App password and input it in the Email configuration's Password field, then check.
Step 8: If the issue still persists, contact customer support for further assistance.

To send a tax invoice to a client via email directly from BUSY, you can follow the given steps:
 Step 1: Click on administration option 
 Step 2: Then click on configuration option
 Step 3: Then Select Email Configuration
 Step 4: Configure Email Configuration.
 Step 6: After configuration come to invoice which you want to mail to client.
 Step 7: Then click on the E mail button.
 Step 8: Enter the client mail in the recipient field then send. 
 If still having same issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

To resolve issues with sending invoices from BUSY, you can try the following steps:
 Step:1. Check your internet connection to ensure it is stable.
 Step:2. Verify that you have entered the correct email address of the recipient.
 Step:3. Make sure that your email settings in BUSY are configured correctly i.e you have enabled the 2 step verification and generated the app password from your email account and copy paste it in the BUSY software.
 Step:4. Check if there are any error messages or notifications related to invoice sending.
 Step:5. Restart the software and try sending the invoice again.
 Step:6. If the issue persists, contact BUSY customer support for further assistance.

To resolve issues with sending invoices from BUSY, you can try the following steps:
 Step:1. Check your internet connection to ensure it is stable.
 Step:2. Verify that you have entered the correct email address of the recipient.
 Step:3. Make sure that your email settings in BUSY are configured correctly i.e you have enabled the 2 step verification and generated the app password from your email account and copy paste it in the BUSY software.
 Step:4. Check if there are any error messages or notifications related to invoice sending.
 Step:5. Restart the software and try sending the invoice again.
 Step:6. If the issue persists, contact BUSY customer support for further assistance.

To customize the invoice header and template in BUSY there are the following steps :
 Step 1. Go to the Administration menu and select Configuration.
 Step 2. Click on Invoice Document Printing, and then choose Advanced Option.
 Step 3. Expand the Invoice type and select the format where you want to change the 
 header or other parts of the invoice.
 Step 4. Click on the Header button, and specify the command as needed. Then, click Save to save your changes.
 Step 5. Now Print your invoice by going to the Sale option under the Transaction Menu, and you'll see the new changes in the header part of the format.

To reset your email id in BUSY for sending invoice or reports via email, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Email Configuration and here you can reset your email id.
Step 3: If you have gmail id then you have to create App password from your Gmail account.
You can renew your BUSY License Subscription (BLS) by contacting your authorized channel partner. Alternatively, I can transfer your call to our representative who will guide you through the process. 
Please note that you should renew your BLS before it expires to enjoy uninterrupted BLS services such as e-way bill and e-invoice generation, etc.

If Email configuration is not working due to change of the password then 
 follow the given step
 Step1: Open your mail which you entered in user name.
 Step2: Do left click on your profile pic then select manage google account
 Step3: Select security option then select search option
 Step4: Type app password and select it from dropdown list
 Step5: Then enter BUSY in app name and generate app password
 Step6: Enter this password in Email configuration of the BUSY.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in