Frequently Asked Questions

To check if the auto email invoices to distributors is configured properly or not, you need to check these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Select Voucher Series Configuration and choose the voucher type.
 Step 3: Choose the voucher series then click on Voucher Configuration. Here you will see an option called Send E-Mail After Saving.
 Step 4: It should be Y and click on Configure and verify that the option Sent to Party is set to Y.
 Further you can also create a test invoice and check the email option is appearing or not after save.

If you are unable to see the email configuration setting for invoices in BUSY then please follow the
 given steps 
 Step 1: Make sure you are using standard of enterprise version because in Basic it is not 
 Available.
 Step 2: Then please make sure log in with the super user.
 Step 3: If loged in with sub user then reach out to your admin to give right of email 
 configuration.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

To varify that where the issue either in Email configuration in BUSY or internet connection, you can check the following details mentioned below:
Step 1: Go to Administration then click on configuration.
Step 2: Then go to Email configuration and check if it is configured properly with correct smtp server and correcr email Id.
Step 3: Check if there is any antivirus in your system, then you have to exclude BUSY from that antivirus.
Step 4: Check after disabling window firewall from the control panel of your system.
Step 5: If the same problem exist then you have to check after chaging the internet connected on your system.

You can check and troubleshooting while doing email configuration 
 Please follow the given steps
 Step 1 Go on administration menu
 Step 2 Click on configuration then email configuration
 Step 3 Select here email sending option as per your email
 Step 4 Fill the details in server configuration carefully
 Step 5 Mention SMTP Server of email id you are using
 Step 6 Mention port number as per email
 Step 7 Click on Test Account Setting and check email sending or not
 For example if you are configuring email through GMAIL ACCOUNT then use SMTP.GMAIL.COM as smtp server and PORT NUMBER 465 in port

The process for email settings in BUSY. Pls Follow the below steps :
 Step 1: Click on Administration
 Step 2: Then Configurations
 Step 3: Then Email Configuration
 Step 4: Select Send Directly option.
 Step 5: Select the Attachment as per your requirement
 Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
 Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
 Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

To resolve email configuration errors in BUSY, you can follow these steps:
 1. Check your internet connection to ensure it is stable.
 2. Verify that the email settings in BUSY are correct, including the SMTP server, port number, and authentication details.
 3. Double-check the email address and password entered in the software.
 4. Make sure that your email provider allows access from third-party applications.
 5. Disable any firewall or antivirus software that may be blocking the email communication.
 6. Test the email configuration by sending a test email from BUSY.
 7. If the issue persists, contact BUSY support for further assistance.

To send email automatic after save invoice from BUSY follow these steps:
 Step 1: Go to administration then click on configuration
 Step 2: Select the Voucher series configuration and click on Sales tab
 Step 3: After click on sales tab ,select the requires voucher series and then choose voucher configuration tab that appears in right side of the screen.
 Step 4: Specify Y to enable the Send Email after saving option and then click on configuration tab
 Step 5: Disable prompt for sending email option and save the configuration
 now , email will send automatic without any popup after saving the invoice.

In BUSY, Can configure for Outlook. Directly through Outlook or through smtp server details.Pls Follow Below Steps:
Direct Through Outlook
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Email Configuration
Step 4: Send Through Mircosoft Outlook
Through SMTP Server
Click on
Step 1: Administration
Step 2: Configuration
Step 3: Email Configuration
Step 4: Mention Outlook smtp server in Server Configuration
Step 5: Mention the Username & Password of Outlook
Step 6: In Sender Details : a) From : Mention Company Name
 b) Reply To : Mention the same outlook ID
Step 7: If required can mention Email Header & Footer & CC,BCC id for remember.
Step 8: Click on Email option for Sending Vouchers & Reports.

If you have pasted the app password in BUSY but still emails are not sending then please follow
 the given steps 
 Step 1: Re check the details you have entered in the email configuration are correctly entered.
 Step 2: Re generate the app password and paste it again.
 Step 3: Make sure internet connected and working fine.
 Step 4: Give full access to the BUSY in the antivirus through firewall setting.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you are unable to find the email option it indicates that you are using BUSY basic model. To know the model 
 follow the steps. 
 Step 1. Open BUSY software then you will get an pop -up window for security checking. In this pop-up you will 
 know the model of BUSY. If your BUSY model is basic model then there is no provision for email configuration. 
 Step 2. Then upgrade your basic model to standard or enterprise model. For upgrade your BUSY model then i am 
 transferrring your call to support executive. They will assist you accordingly.