Frequently Asked
Questions

Q: I need to email the chalan and e-way bill to my customer. How can I do this from the software?

To send email the challan from BUSY, follow these steps: Step 1: Go to transaction then choose Material issue to party voucher type. Step 2: Click on Modify and access the required invoice in modify mode. Step 3: Press ALT+M to initiate the email command and then select the desired format for sending the email. Step 4: Specify the recipient's email address in the To field and click on the Send button to dispatch the email. BUSY does not provide a direct provision to send E way bills through email. If you need to send an E way bill via email, you have to do it manually.

Q: Why am I getting an error message when trying to connect BUSY to my email account?

To fix the issue of not being able to access your email account through BUSY, you can try the following steps: Step:1 Check your internet connection to ensure it is stable. Step:2. Verify that your email account credentials (username and password) are correct. Step:3. Make sure that your email account is properly configured in the software. Step:4. Check if there are any firewall or antivirus settings blocking the software's access to your email account. Step:5. Restart the software and try accessing your email account again. If the issue persists, it is recommended to contact BUSY customer support for further assistance.

Q: System requirements for smooth functioning of BUSY for tasks like WhatsApp, SMS, and emails.

Here are some general system requirements and steps to consider when integrating WhatsApp with accounting software: Step 1 : To integrate WhatsApp with BUSY, you may need to develop a custom solution. Step 2 :If you plan to integrate WhatsApp for business purposes, you might need access to the WhatsApp Business API, which is different from the standard WhatsApp application. Step 3 : To set up a custom integration, you may need a server to host the integration code. Step 4 ;Ensure that the integration complies with data privacy and security regulations, as accounting data often contains sensitive financial information.

Q: Why am I unable to send emails from the registered mail ID in BUSY?

When you are not able to send the email from your registered Id to the customer. Pls follow the below steps : Step 1: Make sure that you have done the email configuration properly in BUSY. Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully. Step 3: Check the Internet connection should be proper. Step 4: In the email configuration, check by changing the port 465 ,571 and 25. Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

Q: What is the procedure to generate an app password for my email ID?

To generate an app password for your email ID, you need to Step 1 : Log in to your email account Step 2 : And go to the security settings. Step 3 : Look for the option of two-step verification and enable it if it's not already enabled. Step 4: Then, find the option to generate app passwords and select it. Step 5 : Choose the app and device for which you want to generate the app password. Step 6 : Once generated, copy the app password and paste it in the password field of your email configuration in the desired application or software.

Q: I am unable to access my email account through BUSY. What should I do to fix this?

To fix the issue of not being able to access your email account through BUSY, you can try the following steps: 1. Check your internet connection to ensure it is stable. 2. Verify that your email account credentials (username and password) are correct. 3. Make sure that your email account is properly configured in the software. 4. Check if there are any firewall or antivirus settings blocking the software's access to your email account. 5. Restart the software and try accessing your email account again. If the issue persists, it is recommended to contact BUSY customer support for further assistance.

Q: How do I check that my BUSY is correctly configured to send emails to my account?

If you want to check that your BUSY is correctly configured then please follow the given steps Step 1: Go to the administration menu Step 2: Then configuration Step 3: Then Email configuration Step 4: Enter the all required Field and then Click on the test account setting button Step 5: If it is showing sent succesfully then you are supposed to be able to send the mail from BUSY If still having any issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: Why am I receiving an error message when trying to send an email from BUSY?

When you are receiving the error while sending the email from BUSY to the customer. Pls follow the below steps : Step 1: Make sure that you have done the email configuration properly in BUSY. Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully. Step 3: Check the Internet connection should be proper. Step 4: In the email configuration, check by changing the port 465 ,571 and 25. Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

Q: How do I resolve issues with sending invoices or bills via email in BUSY?

When you are receiving the error while sending the email from BUSY to the customer. Pls follow the below steps : Step 1: Make sure that you have done the email configuration properly in BUSY. Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully. Step 3: Check the Internet connection should be proper. Step 4: In the email configuration, check by changing the port 465 ,571 and 25. Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

Q: Steps to enable adding attachments or embedding images when composing emails in BUSY ERP?

To attach a PDF or embed an image while composing an email for an invoice in BUSY, follow these steps: Step 1: First, open the invoice in modify mode, then press ALT+M to give the Email command. Step 2: Select the format for sending the email, then click on the Email tab. Step 3: Choose Send report as PDF attachment. An external attachment option is also available where you can attach PDF files, Excel sheets, Word documents, or any image. Step 4: Enter the recipient email address in the To field and click on the Send tab.

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Dealer Complaint/Issues

I need to email the chalan and e-way bill to my customer. How can I do this from the software?

To send email the challan from BUSY, follow these steps:
Step 1: Go to transaction then choose Material issue to party voucher type.
Step 2: Click on Modify and access the required invoice in modify mode.
Step 3: Press ALT+M to initiate the email command and then select the desired format for sending the email.
Step 4: Specify the recipient's email address in the To field and click on the Send button to dispatch the email.
BUSY does not provide a direct provision to send E way bills through email. If you need to send an E way bill via email, you have to do it manually.

Why am I getting an error message when trying to connect BUSY to my email account?

To fix the issue of not being able to access your email account through BUSY, you can try the following steps:
 Step:1 Check your internet connection to ensure it is stable.
 Step:2. Verify that your email account credentials (username and password) are correct.
 Step:3. Make sure that your email account is properly configured in the software.
 Step:4. Check if there are any firewall or antivirus settings blocking the software's access to your email account.
 Step:5. Restart the software and try accessing your email account again.
 If the issue persists, it is recommended to contact BUSY customer support for further assistance.

System requirements for smooth functioning of BUSY for tasks like WhatsApp, SMS, and emails.

Here are some general system requirements and steps to consider when integrating WhatsApp with accounting software:
 Step 1 : To integrate WhatsApp with BUSY, you may need to develop a custom solution.
 Step 2 :If you plan to integrate WhatsApp for business purposes, you might need access to the WhatsApp Business API, which is different from the standard WhatsApp application. 
 Step 3 : To set up a custom integration, you may need a server to host the integration code. 
 Step 4 ;Ensure that the integration complies with data privacy and security regulations, as accounting data often contains sensitive financial information.

Why am I unable to send emails from the registered mail ID in BUSY?

When you are not able to send the email from your registered Id to the customer.
 Pls follow the below steps :
 Step 1: Make sure that you have done the email configuration properly in BUSY.
 Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully.
 Step 3: Check the Internet connection should be proper.
 Step 4: In the email configuration, check by changing the port 465 ,571 and 25.
 Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

What is the procedure to generate an app password for my email ID?

To generate an app password for your email ID, you need to
Step 1 : Log in to your email account 
Step 2 : And go to the security settings. 
Step 3 : Look for the option of two-step verification and enable it if it's not already enabled. 
Step 4: Then, find the option to generate app passwords and select it.
Step 5 : Choose the app and device for which you want to generate the app password. 
Step 6 : Once generated, copy the app password and paste it in the password field of your email configuration in the desired application or software.

I am unable to access my email account through BUSY. What should I do to fix this?

To fix the issue of not being able to access your email account through BUSY, you can try the following steps:
 1. Check your internet connection to ensure it is stable.
 2. Verify that your email account credentials (username and password) are correct.
 3. Make sure that your email account is properly configured in the software.
 4. Check if there are any firewall or antivirus settings blocking the software's access to your email account.
 5. Restart the software and try accessing your email account again.
 If the issue persists, it is recommended to contact BUSY customer support for further assistance.

How do I check that my BUSY is correctly configured to send emails to my account?

If you want to check that your BUSY is correctly configured then please
 follow the given steps
 Step 1: Go to the administration menu
 Step 2: Then configuration 
 Step 3: Then Email configuration
 Step 4: Enter the all required Field and then Click on the test account setting button
 Step 5: If it is showing sent succesfully then you are supposed to be able to send the mail
 from BUSY
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

Why am I receiving an error message when trying to send an email from BUSY?

When you are receiving the error while sending the email from BUSY to the customer.
 Pls follow the below steps :
 Step 1: Make sure that you have done the email configuration properly in BUSY.
 Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully.
 Step 3: Check the Internet connection should be proper.
 Step 4: In the email configuration, check by changing the port 465 ,571 and 25.
 Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

How do I resolve issues with sending invoices or bills via email in BUSY?

When you are receiving the error while sending the email from BUSY to the customer.
 Pls follow the below steps :
 Step 1: Make sure that you have done the email configuration properly in BUSY.
 Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully.
 Step 3: Check the Internet connection should be proper.
 Step 4: In the email configuration, check by changing the port 465 ,571 and 25.
 Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

Steps to enable adding attachments or embedding images when composing emails in BUSY ERP?

To attach a PDF or embed an image while composing an email for an invoice in BUSY, follow these steps: 
 Step 1: First, open the invoice in modify mode, then press ALT+M to give the Email command. 
 Step 2: Select the format for sending the email, then click on the Email tab. 
 Step 3: Choose Send report as PDF attachment. An external attachment option is also available where you can attach PDF files, Excel sheets, Word documents, or any image. 
 Step 4: Enter the recipient email address in the To field and click on the Send tab.

Frequently AskedQuestions