Frequently Asked Questions

When you are not able to send the email from your registered Id to the customer.
 Pls follow the below steps :
 Step 1: Make sure that you have done the email configuration properly in BUSY.
 Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully.
 Step 3: Check the Internet connection should be proper.
 Step 4: In the email configuration, check by changing the port 465 ,571 and 25.
 Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

To generate an app password for your email ID, you need to
Step 1 : Log in to your email account 
Step 2 : And go to the security settings. 
Step 3 : Look for the option of two-step verification and enable it if it's not already enabled. 
Step 4: Then, find the option to generate app passwords and select it.
Step 5 : Choose the app and device for which you want to generate the app password. 
Step 6 : Once generated, copy the app password and paste it in the password field of your email configuration in the desired application or software.

To resolve email configuration errors in BUSY, you can follow these steps:
 1. Check your internet connection to ensure it is stable.
 2. Verify that the email settings in BUSY are correct, including the SMTP server, port number, and authentication details.
 3. Double-check the email address and password entered in the software.
 4. Make sure that your email provider allows access from third-party applications.
 5. Disable any firewall or antivirus software that may be blocking the email communication.
 6. Test the email configuration by sending a test email from BUSY.
 7. If the issue persists, contact BUSY support for further assistance.

To send email automatic after save invoice from BUSY follow these steps:
 Step 1: Go to administration then click on configuration
 Step 2: Select the Voucher series configuration and click on Sales tab
 Step 3: After click on sales tab ,select the requires voucher series and then choose voucher configuration tab that appears in right side of the screen.
 Step 4: Specify Y to enable the Send Email after saving option and then click on configuration tab
 Step 5: Disable prompt for sending email option and save the configuration
 now , email will send automatic without any popup after saving the invoice.

In BUSY, Can configure for Outlook. Directly through Outlook or through smtp server details.Pls Follow Below Steps:
Direct Through Outlook
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Email Configuration
Step 4: Send Through Mircosoft Outlook
Through SMTP Server
Click on
Step 1: Administration
Step 2: Configuration
Step 3: Email Configuration
Step 4: Mention Outlook smtp server in Server Configuration
Step 5: Mention the Username & Password of Outlook
Step 6: In Sender Details : a) From : Mention Company Name
 b) Reply To : Mention the same outlook ID
Step 7: If required can mention Email Header & Footer & CC,BCC id for remember.
Step 8: Click on Email option for Sending Vouchers & Reports.

To fix the issue of not being able to access your email account through BUSY, you can try the following steps:
 1. Check your internet connection to ensure it is stable.
 2. Verify that your email account credentials (username and password) are correct.
 3. Make sure that your email account is properly configured in the software.
 4. Check if there are any firewall or antivirus settings blocking the software's access to your email account.
 5. Restart the software and try accessing your email account again.
 If the issue persists, it is recommended to contact BUSY customer support for further assistance.

If you want to check that your BUSY is correctly configured then please
 follow the given steps
 Step 1: Go to the administration menu
 Step 2: Then configuration 
 Step 3: Then Email configuration
 Step 4: Enter the all required Field and then Click on the test account setting button
 Step 5: If it is showing sent succesfully then you are supposed to be able to send the mail
 from BUSY
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

When you are receiving the error while sending the email from BUSY to the customer.
 Pls follow the below steps :
 Step 1: Make sure that you have done the email configuration properly in BUSY.
 Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully.
 Step 3: Check the Internet connection should be proper.
 Step 4: In the email configuration, check by changing the port 465 ,571 and 25.
 Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

When you are receiving the error while sending the email from BUSY to the customer.
 Pls follow the below steps :
 Step 1: Make sure that you have done the email configuration properly in BUSY.
 Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully.
 Step 3: Check the Internet connection should be proper.
 Step 4: In the email configuration, check by changing the port 465 ,571 and 25.
 Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

To attach a PDF or embed an image while composing an email for an invoice in BUSY, follow these steps: 
 Step 1: First, open the invoice in modify mode, then press ALT+M to give the Email command. 
 Step 2: Select the format for sending the email, then click on the Email tab. 
 Step 3: Choose Send report as PDF attachment. An external attachment option is also available where you can attach PDF files, Excel sheets, Word documents, or any image. 
 Step 4: Enter the recipient email address in the To field and click on the Send tab.