Frequently Asked Questions

To resolve Error Code 114, which indicates incorrect username and/or password, please follow the steps below:
 Step 1: Ensure that the correct email ID is updated in the User Name field.
 Step 2: Ensure that the correct password is entered in the Password field.
 Please note that in certain email configurations, users may be required to specify an App Password instead of their standard email password.
 These steps should help you address the Error Code 114 and ensure that your login credentials are correctly entered. If you continue to experience issues, please contact on BUSY Support team on 8282828282.

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

When you are receiving the error while sending the email from BUSY to the customer.
 Pls follow the below steps :
 Step 1: Make sure that you have done the email configuration properly in BUSY.
 Step 2: Go to the email configuration then click on test account settings option if the configuration are proper then it will show sent successfully.
 Step 3: Check the Internet connection should be proper.
 Step 4: In the email configuration, check by changing the port 465 ,571 and 25.
 Step 5: If the antivirus is blocking the BUSY application then exclude BUSY in the antivirus.

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

To activate the email after saving option in GST purchases in BUSY,please follow below steps:
Step 1:   go to the Administration tab and click on configuration.
Step 2: Click on Email Configuration and enter all the required details to set up your email account. You can watch the video tutorial by clicking on the play button on the right corner for more guidance.
Step 3: After completing the configuration, open the invoice that you want to send and click on the Email button or press ALT+M. You can enter your customer’s email address in the To field and click on Send.

We can not schedule or automate email from BUSY but we can save our emails and can send them in once manually. To set this configuration, please follow below steps:
Step 1: Open company in BUSY
Step 2: Go to Adminstration tab and select Users option
Step 3: Open user in modify mode
Step 4: Enable option Always send Email/SMS/Notification in Offline mode
Step 5: Save the configuration
To share email in once manually
Step 1: Go to Adminstration Tab and open Utilities option
Step 2: Select Offlone e-mail/SMS option
Step 3: Select email's and click on Send button
Please note that E-mail ID's should be mentioned in party masters