Frequently Asked
Questions

Q: Can I send a bill to the parties on Whatsapp in BUSY?

Yes, you can send bill to the parties on whatsapp by follow these steps: Step 1: Open the required invoice in modify mode from transaction head. Step 2: Press ALT+S to command sms then select the format. Step 3: Select Whatsapp SMS Api format then mention the party whatsapp number and send it.

Q: Configuring BUSY to remove the default tagline "Sent from BUSY" from emails.

To disable the automatic addition of "Sent from BUSY" to outgoing emails, you can go to Configuration > Email Settings > General Settings in BUSY. Untick the option "Add 'Sent from BUSY' to outgoing emails" and save the changes. This will prevent the addition of the message to your emails.

Q: Disabling the automatic addition of "Sent from BUSY" to outgoing emails.

To disable the automatic addition of "Sent from BUSY" to outgoing emails, you can go to Configuration > Email Settings > General Settings in BUSY. Untick the option "Add 'Sent from BUSY' to outgoing emails" and save the changes. This will prevent the addition of the message to your emails.

Q: How can I resend the Invoice on mail from BUSY Accounting Software?

To resend a invoice in BUSY Accounting Software on mail, follow the steps bellow Step 1: Go to transaction then select voucher Step 2: Click on modify and mention voucher number Step 3: open voucher in modify then click on email option on header Step 4: Now select format and send invoice

Q: How can I email or WhatsApp invoices/reports to parties from BUSY?How do I set up my digital signature image for invoices in BUSY?

To send email to customer of invoices: Step 1 : Click on transactions Step 2 :Select voucher type Step 3 : MOdify voucher Step 4 : Send email invoice to customer To configure digital signature in BUSY Step 1 : Connect DSC dongle Step 2 : Enable digital signature inBUSY Step 3: Export invoice in PDF

Q: I want the invoice PDF to be attached automatically when I email from BUSY. How can I set this up?

To attached PDF of invoice automatcially in BUSY while sending email, follow these steps: Step 1: Click on Administration then select configuration menu Step 2: Click on Email configuration then configure send Report as PDF attachment and save the configuration. Now you invoice will share in PDF through Email.

Q: I am unable to send emails with PDF attachments from BUSY. What could be the reason for this?

To attached PDF of invoice automatcially in BUSY while sending email, follow these steps: Step 1: Click on Administration then select configuration menu Step 2: Click on Email configuration then configure send Report as PDF attachment and save the configuration. Now you invoice will share in PDF through Email.

Q: I changed my email password, but I'm still unable to send emails from BUSY. What should I do?

If you have changed your email Id password then you need to enter the password in the BUSY. Pls Follow the below steps : Step 1: Click on Administration Step 2: Then Configurations Step 3: Then Email Configuration Step 4: Change the password of the email Id

Q: I am getting an error message in BUSY that I do not understand. What should I do?

If you are getting an error message in BUSY that you do not understand, the best course of action would be to contact the customer support team for assistance. They will be able to help you troubleshoot the issue and provide guidance on how to resolve the error message.

Q: Why did my Outlook email functionality change after upgrading to and reverting back to version in BUSY?

To resolve the errors after upgrading to the 365 from older version follow given steps: Step:1 In BUSY we have three options as email sending options i.e send directly, send through Microsoft outlook and outlook express. Note: For further assistance feel free to contact us on 8282828282.

Find Solutions to Common Issues Related to notification-tools - email configuration

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Dealer Complaint/Issues

Can I send a bill to the parties on Whatsapp in BUSY?

Yes, you can send bill to the parties on whatsapp by follow these steps:
Step 1: Open the required invoice in modify mode from transaction head.
Step 2: Press ALT+S to command sms then select the format.
Step 3: Select Whatsapp SMS Api format then mention the party whatsapp number and send it.

Configuring BUSY to remove the default tagline "Sent from BUSY" from emails.

To disable the automatic addition of "Sent from BUSY" to outgoing emails, you can go to Configuration > Email Settings > General Settings in BUSY. Untick the option "Add 'Sent from BUSY' to outgoing emails" and save the changes. This will prevent the addition of the message to your emails.

Disabling the automatic addition of "Sent from BUSY" to outgoing emails.

To disable the automatic addition of "Sent from BUSY" to outgoing emails, you can go to Configuration > Email Settings > General Settings in BUSY. Untick the option "Add 'Sent from BUSY' to outgoing emails" and save the changes. This will prevent the addition of the message to your emails.

How can I resend the Invoice on mail from BUSY Accounting Software?

To resend a invoice in BUSY Accounting Software on mail, follow the steps bellow
Step 1: Go to transaction then select voucher
Step 2: Click on modify and mention voucher number 
Step 3: open voucher in modify then click on email option on header
Step 4: Now select format and send invoice

How can I email or WhatsApp invoices/reports to parties from BUSY?How do I set up my digital signature image for invoices in BUSY?

To send email to customer of invoices:
Step 1 : Click on transactions
Step 2 :Select voucher type
Step 3 : MOdify voucher
Step 4 : Send email invoice to customer
To configure digital signature in BUSY
Step 1 : Connect DSC dongle 
Step 2 : Enable digital signature inBUSY
Step 3: Export invoice in PDF

I want the invoice PDF to be attached automatically when I email from BUSY. How can I set this up?

To attached PDF of invoice automatcially in BUSY while sending email, follow these steps:
 Step 1: Click on Administration then select configuration menu
 Step 2: Click on Email configuration then configure send Report as PDF attachment and save the configuration. Now you invoice will share in PDF through Email.

I am unable to send emails with PDF attachments from BUSY. What could be the reason for this?

To attached PDF of invoice automatcially in BUSY while sending email, follow these steps:
 Step 1: Click on Administration then select configuration menu
 Step 2: Click on Email configuration then configure send Report as PDF attachment and save the configuration. Now you invoice will share in PDF through Email.

I changed my email password, but I'm still unable to send emails from BUSY. What should I do?

If you have changed your email Id password then you need to enter the password in the BUSY. 
 Pls Follow the below steps :
 Step 1: Click on Administration
 Step 2: Then Configurations
 Step 3: Then Email Configuration
 Step 4: Change the password of the email Id

I am getting an error message in BUSY that I do not understand. What should I do?

If you are getting an error message in BUSY that you do not understand, the best course of action would be to contact the customer support team for assistance. They will be able to help you troubleshoot the issue and provide guidance on how to resolve the error message.

Why did my Outlook email functionality change after upgrading to and reverting back to version in BUSY?

To resolve the errors after upgrading to the 365 from older version follow given steps:
 Step:1 In BUSY we have three options as email sending options i.e send directly, send through Microsoft outlook and outlook express.
 Note: For further assistance feel free to contact us on 8282828282.

Frequently AskedQuestions