Frequently Asked Questions

If you are entering right password and unable to login then first check that in Keyboard Caps lock that should not be On
 if still facing issue then follow the below mentioned steps:
Step 1: Go to system's Control panel 
Step 2: Click on Regional setting and change the format as United Kingdom 
Step 3: Chanage Locale and then click on Chnage system locale
Step 4: Untick the option Beta-use Unicode UTF-8 for world wide language support
Yes, there is a mobile app availble for BUSY, You need to take subscription to use mobile app.
 In BUSY mobile app you can view 100 reports sales, purchase, receivable, payable, stock statusetc.and can create and share invoices from mobile app.

To allow the opening of payment vouchers sent by BUSY on your phone, you should check the following settings : 
 1. Install BUSY latest mobile application from Google play store or App store. 
 2. There should be must have PDF viewer \ reader. 
 3. BUSY application must be updated in latest release. 
 4. you should check the notification and permission settings for the BUSY app on your Android phone. 
 5. Make sure that the app has the necessary permissions to access and open attachments, such as PDF files. 
 6. Ensure that your phone's settings allow for the downloading and opening of attachments from emails or messaging apps.

To improve the performance and speed of the BUSY mobile app, you can try the following Steps:
Step 1 : Make sure you have a stable and strong internet connection.
Step 2 : Close any unnecessary background apps or processes on your device.
Step 3 : Clear the cache and app data of the BUSY mobile app.
Step 4 : Update the BUSY mobile app to the latest version available.
Step 5 : Restart your device to refresh its resources.
Step 6 : check it by uninstalling and re installing the BUSY mobile app
if you still facing issue, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

To troubleshoot issues with creating sales orders in the mobile app, you can follow these Steps:
Step 1 : Ensure that you have a stable internet connection.
Step 2 : Check if you have the latest version of the mobile app installed. If not, update it.
Step 3 : Verify that you have the necessary permissions to create sales orders in the app.
Step 4 : Double-check if you have entered all the required information accurately, such as customer details, product information, and quantities.
Step 5 : If you encounter any error messages, note them down and try to resolve them based on the provided instructions.
Step 6 : Restart the app and try creating the sales order again.

To troubleshoot issues with uploading or syncing data to the cloud from BUSY, you can try the following Steps:
Step 1 : Check your internet connection to ensure it is stable and working properly.
Step 2 : Verify that you have the correct credentials and permissions to access the cloud server.
Step 3 : Make sure you are using the latest version of BUSY, as older versions may have compatibility issues with cloud syncing.
Step 4 : Restart the software and try uploading or syncing the data again.
 If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

To troubleshoot issues accessing specific features in the BUSY mobile app, you can try the following Steps:
Step 1 : Make sure you have the latest version of the app installed on your mobile device.
Step 2 : Check your internet connection to ensure it is stable and working properly.
Step 3 : Verify that you are using the correct login credentials for the app.
Step 4 : Clear the cache and app data on your mobile device and then restart the app.
Step 5 : check the user login rights given
For more assistance you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

Their may be multiple reason for access issue of BUSY Mobile app
Reason 1 : using old version of BUSY mobile App
solutions : update the latest BUSY mobile app from Play store or App store
Reason 2 : BDEP ID not configure in BUSY 
solutions : To Enable BUSY BDEP and create BDEP ID from Adminstration then configuration then Feature\option then General and to create BDEP click on configure button and click create new ID option .
Reason 3: BUSY Mobile App not enable in BUSY.
solutions : To Enable BUSY Mobile App in BUSY go to Adminstration then configuration then Feature\option then General then Enable BUSY Mobile App and select Through Cloud Sync.

To troubleshoot the "section closed" error in the BUSY mobile application, you can try the following Steps:
Step Step 1 : Close the mobile application completely and restart it.
Step Step 2 : Make sure you have a stable internet connection.
Step Step 3 : Check if there are any pending updates for the mobile application and install them.
Step Step 4 : Clear the cache and data of the mobile application from your device settings.
Step Step 5 : Uninstall and reinstall the mobile application.
Step 6 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

To import data into BUSY mobile app but process failts, you can try the following Steps:
Step 1 : Check your internet connection to ensure it is stable and working properly.
Step 2 : Verify that you have the correct credentials and permissions to access the cloud server.
Step 3 : Make sure you are using the latest version of BUSY, as older versions may have compatibility issues with cloud syncing.
Step 4 : Restart the software and try uploading or syncing the data again.
 If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

Steps to configure the mobile app and giving rights for view of reports
 Step:1 Go to administration and select configuraton option from it.
 Step:2 Then select feature and option and click on general feature.
 Step:3 Navigate to enable the option of BUSY data exchange platform and create bdep id and password from it.
 Step:4 Then enable the BUSY mobile app through cloud sync option and save the configuration.
 Step:5 Go to administration and select the users option and create the cloud sync user option.
 Step:5 Then you can configure the cloud sync user and tick on the relevant reports you want to view on mobile app.