Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - mobile app
Why is the payment voucher functionality working for some numbers but not others?
The payment voucher functionality may not be working for some transactions are as under :
1. Install BUSY latest mobile application from Google play store or App store.
2. There should be must have PDF viewer \ reader.
3. BUSY application must be updated in latest release.
4. you should check the notification and permission settings for the BUSY app on your Android phone.
5. Make sure that the app has the necessary permissions to access and open attachments, such as PDF files.
6. Ensure that your phone's settings allow for the downloading and opening of attachments from emails or messaging apps.
Are there any mobile apps or portals to access reports remotely?
The BUSY mobile app offers features like invoice creation, inventory management, and access to reports. However, the desktop software of BUSY provides more advanced accounting features and customization options.
BUSY has launched a product name BUSY Online. This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in .
Getting the BUSY mobile app on iOS. Steps to download and install on an Apple device.
Here's a simplified step-by-step guide to get the BUSY mobile app on iOS:
Step 1:Go to the App Store on your Apple device.
Step 2:In the App Store, search for BUSY or GST billing & accounting app.
Step 3:Make sure the company name displayed is BUSY Infotech Pvt Ltd.
Step 4:Download and install the app from the App Store.
Step 5:Open the app and enter your BDEP ID, username, and password to access the features.
By following these steps, you can easily download and install the BUSY mobile app on your Apple device.
I am having trouble installing the BUSY mobile app. How can I troubleshoot this?
If you are having trouble installing the BUSY mobile app, you can try the following troubleshooting Steps:
Step 1 : Make sure you have a stable internet connection.
Step 2 : Check if your device meets the minimum system requirements for the app.
Step 3 : Clear the cache and data of the app store you are using to download the app.
Step 4 : Restart your device and try installing the app again.
5 If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
The Mobile App and BUSY not syncing properly what should I do?
If you are facing difficulties in syncing the data between BUSY and the Mobile App, make sure of the following points:
1. Ensure that you have the latest BUSY version and Mobile App release installed.
2. Confirm that BLS (Business Licensing Service) is active.
3. Verify that the internet connection is working properly.
4. Check if the system date and time settings are correct.
5. Ensure that the BUSY Agent is installed on your PC.
6. Confirm that incremental data upload is enabled.
If all the above steps are okay, still the problem persist feel free to reach 24x7 BUSY Support at 8282828282.
Unable to log in to BUSY mobile on iOS. Could you please help me?
To Configure the BUSY Mobile App on iOS follow the steps:
1. In BUSY Accounting Software, Configure BDEP id and log in.
2. Enable Mobile App with Cloud Sync in General Settings.
3. Upload data to the cloud from Data Export/Import.
4. Download the BUSY Mobile App from the App Store.
5. Register with subscription ID and mobile number.
6. Enter the received OTP on your mobile number to log in.
7. After login you can access the data on your mobile from Cloud.
After this, if you are facing any difficulties viewing the data, feel free to reach out at 8282828282.
The mobile app is not showing my updated account balances. How can I ensure my account balances are accurate?
To ensure your account balances are accurate in the BUSY mobile app, you can try the following Steps:
Step 1 : Make sure you have synced your mobile app with the software to update the latest data.
Step 2 : Check if you have entered all the transactions correctly and updated the balances accordingly.
Step 3 : Verify that you have selected the correct financial year and period in the app.
if you still facing issue, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Unable to import data from BUSY desktop to BUSY mobile app. Troubleshooting Steps for import issue?
If you are unable to import data from BUSY desktop to BUSY mobile app, here are some troubleshooting Steps you can try:
Step 1 : Make sure both the desktop software and mobile app are updated to the latest versions.
Step 2 : Check that you have a stable internet connection on both devices.
Step 3 : try to bulk upload data from cloud sync
Step 4 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
I'm encountering difficulties with data uploads on the new BUSY mobile application. How can I resolve this issue?
To resolve difficulties with data uploads on the new BUSY mobile application, you can try the following steps:
1. Check your internet connection to ensure it is stable and strong.
2. Make sure you have the latest version of the BUSY mobile app installed on your device.
3. Clear the cache and data of the app and then restart your device.
4. Verify that you have sufficient storage space on your device to accommodate the data uploads.
5. If the issue persists, contact BUSY customer support for further assistance.
How can I troubleshoot and resolve errors in the BUSY mobile app?
To troubleshoot and resolve errors in the BUSY mobile app, you can try the following steps:
Step 1 : Check your version: Make sure you are using the latest version of the software. If not, update to the latest version.
Step 2 : Close and reopen the app: Sometimes, closing and reopening the app can resolve minor errors.
Step 3 : Check connectivity: Ensure that you have a stable internet connection. If the app is not connecting, try restarting your router or contacting your internet service provider.
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