Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - sms configuration
How can I send text messages to customers from BUSY without purchasing an API?
To send text messages to customers from BUSY without purchasing an API, you can use the SMS feature available in the software. However, please note that this feature is only available for BUSY BNS users. If you are not a BUSY BNS user, you would need to purchase the API...
Unable to view WhatsApp messages from recently purchased bot in BUSY: possible reasons?
One possible reason for being unable to view WhatsApp messages from a recently purchased bot in BUSY could be that the WhatsApp integration has not been properly configured or activated in the software. It is recommended to check the settings and configuration of the WhatsApp integration in BUSY to ensure it is properly set up.
Step 1 :Ensure that the notification feature is correctly configured in the software.
Step 2 :Verify that the recipient's contact details (both phone number for SMS and WhatsApp number for WhatsApp) are accurately entered in the software.
Step 3 :Confirm that the notification templates you are using are set up correctly.
Step 4 :Review the conditions under which notifications should be triggered.
Step 5 :Check the software's system logs or event logs for any error messages or issues related to notification triggering.
Step 6 :Create and send test notifications to check if they are generated and sent automatically.
Step 7 :Ensure that the device running the software has a stable internet connection.
Step 8 :If the issue persists and you've tried the above steps, consider reaching out to the customer support or technical support team of BUSY for further assistance.
I am unable to print or download invoices from BUSY. How can I resolve this issue?
If you are unable to print or download invoices from BUSY, it can be due to various factors, including software settings, browser issues, or printer problems. Here are some steps to help you troubleshoot and resolve this issue:
Step 1 :Ensure that you are using a compatible web browser to access the software.
Step 2 :Clear your browser's cache and cookies.
Step 3 : Within the BUSY, check the settings related to printing and downloading invoices.
Step 4 :Check your printer settings to ensure that the printer is installed, connected, and configured correctly.
Step 5 :Ensure that your printer drivers are up to date. Outdated or corrupt printer drivers can cause printing issues.
Step 6 :Attempt to print or download different invoices to determine if the issue is specific to certain documents or if it affects all invoices.
Step 7 : Check your browser's pop-up blocker settings. In some cases, the browser may be blocking the pop-up window that appears when you try to print or download.
Step 8 : f the issue persists and you've tried the above steps, consider reaching out to the customer support or technical support team of BUSY for further assistance.
Non-receipt of SMS or WhatsApp notifications after billing in BUSY: how to troubleshoot?
If you are not receiving SMS or WhatsApp notifications after billing in BUSY, it can be frustrating, but there are several steps you can take to troubleshoot and resolve the issue. Here's a systematic approach to address this problem:
Step 1 ; Ensure that your mobile device has a stable network connection, as SMS notifications rely on network connectivity.
Step 2 :Verify that the SMS notification feature is enabled.
Step 3 :Double-check that the recipient's mobile number is correctly entered in the software.
Step 4 :Send test SMS notifications to different recipients to determine if the issue is specific to one recipient or if it affects all notifications.
Step 5 :Review the settings on your mobile device to ensure that SMS notifications from the software are not being blocked or filtered into a separate category.
Step 6 : Try accessing the software and triggering SMS notifications on different mobile devices to determine if the issue is specific to one device.If the issue persists and you've tried the above steps, consider reaching out to the customer support or technical support team of BUSY for further assistance. They may have specific solutions for this issue.
The voucher I received via SMS is not opening correctly. How can I fix this issue in BUSY?
If you're having trouble opening a voucher received via SMS in BUSY, it can be due to various reasons, such as issues with the SMS link, your device, or the software. To resolve this issue, consider the following steps:
Step 1 :Ensure that the SMS link is in the correct format and doesn't contain any typos or missing characters.
Step 2 :Verify that the link doesn't contain any special characters that need URL encoding.
step 3 :ry opening the link on different devices, such as a computer, smartphone, or tablet.
Step 4 :Ensure that your BUSY is up to date with the latest updates and patches.
step 5 :Make sure your device has an active and stable internet connection when trying to open the SMS link.
Step 6 :If none of the above steps resolve the issue, consider contacting the customer support or technical support team of BUSY for further assistance. They can provide specialized assistance and guidance tailored to your specific problem.you can reach out to us on our Centralised 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
The SMS option is not visible in my BUSY account. How can I enable it?
If you are unable to find the SMS option in BUSY then follow these steps to find SMS option
Step 1. Open BUSY software then you will get an pop -up window for security checking. In this pop-up you will
know the model of BUSY. If your BUSY model is basic model then there is no provision for SMS configuration.
Step 2. Then upgrade your basic model to standard or enterprise model. For upgrade your BUSY model then i am
transferrring your call to support executive. They will assist you accordingly.
Step 3. If you your model is standard or Enterprise then Open your company with Super user.
Step 4. Now Go to Administration and click on users option.
Step 5. Now click on modify option to select the user who does not have the SMS option visible.
Step 6. Now Enable the SMS configuration option and click on save button to save it.
Step 7. Now Close your company and reopen it with a sub-user account. You will then find an option under
configuration option in the Administration menu.
What do I need to check or configure to ensure the SMS notifications are sent out correctly from your system?
To ensure SMS notifications are sent out correctly from BUSY you may check mention options:
1: Go to administration.
2: Click on configuration.
3: Select SMS API configuration option.
4: In SMS Configuration, you need to create a new format with the name WhatsApp and then enter the WhatsApp API,
.whatsapp://send?phone=phoneNo&text=message.
.In parameter field mention
. Mobile no: phoneNo
. Message : message
5: Save the configuration. kindly Note,this API only sends a link on WhatApp through that you can open the PDF.
6: Go in voucher then send it through SMS.
7: Direct command to send SMS in voucher is ALT+S.
8: Select the format name and mention the mobile no.
9: Also can mention mobile number in party master to pick number automatically.
10: Ensure that the .NET Framework 3.5 is installed on your system.
11: Exclude BUSY from your system's antivirus or window security.
As if you have done all the configuration properly and still facing some issue while sending SMS through API then kindly contact to near by authorise channel partner of BUSY.
Why am I unable to download the WhatsApp desktop application on my system?
If you're unable to download the WhatsApp desktop application on your system, there could be several reasons for this issue. Here are some common steps to troubleshoot and resolve the problem:
Step 1 :Ensure that your computer meets the system requirements for the WhatsApp desktop application.
Step 2 : Make sure your internet connection is stable and functioning correctly.
Step 3 :Only download the WhatsApp desktop application from the official WhatsApp website or from authorized app stores (such as the Microsoft Store or Apple App Store).
Step 4 :Your antivirus or firewall software may be blocking the download.
Step 5 :Sometimes, issues with web downloads can be resolved by clearing your browser's cache and cookies.
Step 6 :If you're trying to download the application through a web browser, try using a different browser.
Step 7 :Ensure that you have enough storage space on your system to accommodate the download and installation of the WhatsApp desktop application.
Step 8 :Verify that the WhatsApp desktop application is compatible with your specific operating system (Windows, macOS, or Linux).
Issues sending/receiving SMS after API integration. Fix?
If you are experiencing issues with sending or receiving SMS after API integration, there are a few steps you can take to troubleshoot and fix the problem:
1. Check your API configuration: Ensure that the API integration is set up correctly and all the necessary parameters are configured accurately.
2. Verify API credentials: Double-check that you have entered the correct API credentials, including the API key, username, password, and any other required authentication details.
3. Test with a different phone number: Try sending an SMS to a different phone number to see if the issue is specific to a particular recipient or if it is a general problem with the API integration.
4. Contact your API provider: If the issue persists, reach out to your API provider or vendor for assistance. They will be able to troubleshoot the problem and provide guidance on resolving any technical issues.
Remember to provide them with specific details about the problem you are facing, including any error messages or error codes you may have encountered.
Unable to view SMS notification after bill deduction in BUSY: reasons and solutions?
It appears that you want to configure the option to send an SMS after saving a bill in BUSY, and you'd like this feature to be enabled or controlled through the voucher series configuration for a particular voucher type. Here are the general steps to achieve this in BUSY:
Step 1 :Log in to your BUSY and navigate to the section where you configure voucher series.
Step 2 :select the specific voucher type
Step 3 :Access the settings for the selected voucher series
Step 4 :Within the voucher series settings, there should be an option to enable or configure the "Send SMS after Invoice Save" feature
Step 5 : After enabling the feature, you may need to provide details such as the recipient's phone number, message template, and other SMS-related settings.
Step 6 :After configuring the SMS settings, save the changes to the voucher series configuration.
Step 7 : Create a sample bill or invoice using the configured voucher series and save it.
Step 8 :BUSY may maintain logs or records of SMS notifications sent.
