Frequently Asked Questions

To properly configure the upload media file option for WhatsApp integration in BUSY, you need to follow these steps:
 Step 1 : Download the desktop version of BUSY.
 Step 2 : click on administration 
 Step 3 : configuration 
 Step 4 : sms configuration 
 Step 5 : create a new format, select WhatsApp,
 Step 6 : Select WhatsApp as the channel.
 Step 7 : Enter the WhatsApp number where the invoice has to be sent. This will pull the number from Account Master.
 Step 8 : Enable the "Upload PDF File" option in the SMS Configuration.
 Step 9 : Save the configuration settings.
 Step 10 : Now, when you send invoices via WhatsApp, the PDF file will be uploaded along with the message.

To install WhatsApp on your computer, you can follow these Steps:
Step Step 1 : Make sure you have a compatible operating system (Windows 10 or above).
Step Step 2 : Go to the Microsoft Store or the WhatsApp website and download the WhatsApp desktop version.
Step Step 3 : Once downloaded, open the installer and follow the on-screen instructions to complete the installation.
Step Step 4 : After installation, open WhatsApp and follow the prompts to set up your account.
Step Step 5 : If you encounter any issues during installation, make sure your system meets the requirements and try restarting your computer before attempting again.
If you are still unable to install WhatsApp, you may need to seek technical support or contact WhatsApp directly for further assistance.

The WhatsApp send option for bills can be found in the BUSY. You need to configure the WhatsApp API in BUSY to enable sending bills through WhatsApp,by follow Steps :
"To send bills to individual WhatsApp numbers automatically in BUSY, you need to follow these Steps:
Step 1 : Download the desktop version of BUSY
Step 2 : CLick on administration
Step 3 :configuration
Step 4 : SMS Configuration and create a new format.
Step 5 : Select WhatsApp as the channel.
Step 6 : Enter the WhatsApp number where the invoice has to be sent. This will pull the number from the Account Master.
Step 7 : Click on Send SMS to send the invoice to individual whatsapp number
8. The bill will be sent automatically to the specified WhatsApp number."

Steps to configure whatsapp setting in BUSY
 Step:1 Go to the administration option and select configuration from it.
 Step:2 Then select the sms configuration option.
 Step:3 Add the format name and tick on upload pdf.
 Step:4 Copy paste the link that is provided by the customer support team and add the filed like mobile and message.
 Step:5 Then click on save button.
 Step:6 Now modify the voucher which need to be send to customer on whatsapp and by using sms option on top of the voucher screen you can send the invoices link to the customer whatsapp number.
 Make sure you have installed the latest version of whatsapp in your system to send link of invoices to the customers.

Steps to configure whatsapp setting in BUSY
 Step:1 Go to the administration option and select configuration from it.
 Step:2 Then select the sms configuration option.
 Step:3 Add the format name and tick on upload pdf.
 Step:4 Copy paste the link that is provided by the customer support team and add the filed like mobile and message.
 Step:5 Then click on save button.
 Step:6 Now modify the voucher which need to be send to customer on whatsapp and by using sms option on top of the voucher screen you can send the invoices link to the customer whatsapp number.
 Make sure you have installed the latest version of whatsapp in your system to send link of invoices to the customers.

To reinstall WhatsApp for business, you can follow these steps:
 Step 1 : Uninstall the current WhatsApp for business application from your device.
 Step 2 : Go to your device's app store (Google Play Store for Android or App Store for iOS).
 Step 3 : Search for "WhatsApp Business" and select the official WhatsApp Business app.
 Step 4 : Tap on "Install" or "Get" to download and install the app.
 Step 5 : Once the installation is complete, open the WhatsApp Business app.
 Step 6 : Follow the on-screen instructions to set up your business profile and verify your phone number.
 Step 7 : You can then restore your previous chats and data if you have a backup available.

If you are unable to download or install the WhatsApp desktop application, you can try the following steps:
 Step 1 : Make sure you have a compatible operating system.
 Step 2 : Check your internet connection and ensure it is stable.
 Step 3 : Disable any antivirus or firewall software temporarily, as they may be blocking the installation.
 Step 4 : Try downloading the application from the official WhatsApp website or the Microsoft Store (for Windows) or the Mac App Store (for macOS).
 Step 5 : If you are still unable to download or install the application, you may need to seek technical support from WhatsApp or consult their official documentation for troubleshooting steps.

Steps to configure whatsapp setting in BUSY
Step:1 Go to the administration option and select configuration from it.
Step:2 Then select the sms configuration option.
Step:3 Add the format name and tick on upload pdf.
Step:4 Copy paste the link that is provided by the customer support team and add the field like mobile and message.
Step:5 Then click on save button.
Step:6 Now modify the voucher which need to be send to customer on whatsapp and by using sms option on top of the voucher screen you can send the invoices link to the customer whatsapp number.
Make sure you have installed the latest version of whatsapp in your system to send link of invoices to the customers.

To integrate WhatsApp messaging with BUSY, you need to follow the below steps:
WhatsApp API configuration:
Step 1: Install WhatsApp.exe on your computer.
Step 2: Go to Administration.
Step 3: Configuration
Step 4: SMS API Configuration
Step 5: Add a new format
Step 6: Specify the WhatsApp API.
Step 7: Configure the API and parameter values.
Step 8: Enable "Upload PDF" if required.
Step 9: Save
Enable the WhatsApp sending box after saving the voucher.
Step 1: After that, go to Administration.
Step 2: Configuration
Step 3: Voucher series configuration
Step 4: Select the voucher group and series name.
Step 5: Voucher series configuration
Step 6: Enable "send SMS after saving."
For further doubts or clarification, feel free to contact the centralized BUSY 24x7 helpline number 8282828282

To send invoice via whatsapp from, you need to first configure whatsapp by using these steps:
Step 1: Open your company then go to administration menu and click on configuration sub menu.
Step 2: Select SMS API configuration then click on add new format and create a format with whatsapp name.
Step 3: Enter whatsapp://send?phone=phoneno&text=message in the api area give then enter phoneno in the mobile field and message in the message field the save.
Step 4: Open the required invoice which you want to send and click on sms button or press ALT+S.
Step 5: Select your format and click on sms button then enter the whatsapp number of recepient and send.