Frequently Asked Questions

In BUSY, we have to configure Whatsapp API for sending invoices link to the customers. Install the Whatsapp Desktop Version from Chrome. 
 Pls Follow Below Steps:
 Click On
 Step 1: Administration
 Step 2: Configuration
 Step 3: SMS API Configuration
 Step 4: Create SMS Format
 Step 5: Configure Whatsapp Api & Tick on PDF option.
 Step 6: Voucher Series Configuration
 Step 7: Select Voucher Type & Series
 Step 8: Voucher Configuration
 Step 9: Enable the option send SMS after saving the voucher.
 Step 10: When we save the voucher then sms will get send on whatsapp with invoice pdf link.

In BUSY, we have to configure Whatsapp API for sending invoices link to the customers. Install the Whatsapp Desktop Version from Chrome. 
 Pls Follow Below Steps:
 Click On
 Step 1: Administration
 Step 2: Configuration
 Step 3: SMS API Configuration
 Step 4: Create SMS Format
 Step 5: Configure Whatsapp Api & Tick on PDF option.
 Step 6: Voucher Series Configuration
 Step 7: Select Voucher Type & Series
 Step 8: Voucher Configuration
 Step 9: Enable the option send SMS after saving the voucher.
 Step 10: When we save the voucher then sms will get send on whatsapp with invoice pdf link.

In BUSY, we have to configure Whatsapp API for sending invoices link to the customers. Install the Whatsapp Desktop Version from Chrome. 
 Pls Follow Below Steps:
 Click On
 Step 1: Administration
 Step 2: Configuration
 Step 3: SMS API Configuration
 Step 4: Create SMS Format
 Step 5: Configure Whatsapp Api & Tick on PDF option.
 Step 6: Voucher Series Configuration
 Step 7: Select Voucher Type & Series
 Step 8: Voucher Configuration
 Step 9: Enable the option send SMS after saving the voucher.
 Step 10: When we save the voucher then sms will get send on whatsapp with invoice pdf link.

To add a new mobile number for whatsapp from BUSY need to follow these steps:
 Step:1 Go to administration and then select configuration from it.
 Step:2 Then select sms configuraiton and add a new format and then tick on upload pdf.
 Step:3 Then mention the whatsapp API that would be provided by the BUSY customer support team.
 Step:4 And make sure to install the whatsapp in the PC and login with the number you want to link.
 Step:5 And then send invoices on whatsapp from BUSY by modify option and selecting sms for sending the invoices on whatsapp.

To configure whatsapp in BUSY for sending invoice or documents, you need to follow these steps:
Step 1: Open your company then go to Administration menu.
Step 2: Select Configuration and click on SMS API Configuration.
Step 3: Click on Add New Format and enter Whatsapp as format name then save.
Step 4: Enter SMS API as whatsapp://send?phone=phoneno&text=message then type phoneno in Mobile field and message in Message field then save.
Step 5: You also need to install whatsapp desktop version on your system from microsoft store only.
Note: Now your BUSY is read to send invoices or documents via whatsapp. 

To Configure whatsapp API in BUSY, follow these steps:
Step 1: Go to administration section then click on configuration menu
Step 2: Select SMS configuration option and then create new format in it.
Step 3: Specify whatsapp://send?phone=phoneNo&text=message API in SMS API field and specify phoneNo in Mobile field , Specify message in message field under parameter name.
Step 4: Tick on Upload PDF option display at top of screen and save the configuration. Whatsapp configuration has been done."
Note- Whats app feature not available in Basic (Blue) Model
Note- In window 7 or below window 7 whatsApp feature not compatible

If you are unable to send message from BUSY,check the possible reasons behind it
Step 1 Check the windows installed in system as whatsapp feature in BUSY in compatible for windows 8 or above
Step 2 Check the whatsapp version and it must be desktop version
Step 3 Check whatsapp account should be logged into desktop app and it must be opened in backend
Step 4 Check your internet connection and also check net framework 3.5 or above is installed in your system
Step 5 Check the recepient mobile number is available on whatsapp and proceed tp send message

To send bills to individual WhatsApp numbers automatically in BUSY, you need to follow these Steps:
Step 1 : Download the desktop version of BUSY
Step 2 : CLick on administration
Step 3 :configuration
Step 4 : SMS Configuration and create a new format.
Step 5 : Select WhatsApp as the channel.
Step 6 : Enter the WhatsApp number where the invoice has to be sent. This will pull the number from the Account Master.
Step 7 : Click on Send SMS to send the invoice to individual whatsapp number
8. The bill will be sent automatically to the specified WhatsApp number.

To send PDF invoices or bills via WhatsApp from BUSY, you have to follow these Steps :
 Step 1 : download and install desktop version of whatsapp
 Step 2 : window must be above 10 or above
 Step 3 : configure WhatsApp integration in BUSY. 
 Step 4 : click on administration
 Step 5 : configuration
 Step 6 : sms condifuration
 Step 7 : create a new format, select WhatsApp,
 Step 8 : enter the WhatsApp number of the customer
 Step 9 :click on Send SMS to send the invoice as pdf format.

If the WhatsApp integration feature isn't working, follow these steps to troubleshoot: 
 a. Use Windows 10 or a version above. 
 b. Ensure your Windows is genuine. 
 c. Check your internet connection for stability. 
 d. Verify the correct entry of API keys for WhatsApp integration. 
 e. Confirm that .NET Framework 3.5 or above is installed. 
 f. Ensure you have the latest software version Of BUSY & Whatsapp. 
 g. Check and activate WhatsApp service in system settings. 
 h. Verify system region setting and time setting.