Frequently Asked
Questions

Q: I had customized invoice formats in BUSY earlier. After an update or reconfiguration, my custom formats are lost. How can I restore or recreate my custom invoice formats?

After an update or reconfiguration if your custom formats are lost then to restore or recreate custom invoice format you have to follow the steps 1 Restore the old backup and dont overwrite 2 after restore old backup a new comp folder will be create 3 open the new company generated after data restoration and go to configuration option 4 then click on invoice document printing option and select advance 5 click on sale invoice and select custom format and copy to disk 6 then open current company and go to configuration invoice document or printing and click on advance Option select voucher type click on copy from disk option and select the design restoration path 7 If you dont have any old backup then contact BUSY support helpline number or mail for new design configuration on chargeable basis

Q: How to add colour in invoice?

In BUSY we have the option to add colour for fore colour (TEXT) only in design format. Note ; in Standard format there is no option for colour. To add Colour in Design format, Please follow below steps. Step 1 : Take backup to existing Invoice format. Step 2 : Add before stating of data field(S)/Static information and add after data field/Static information Step3 : Click on ‘Pick Color’ Button and select colour as per choice and press ok. Step 4 : Once you press Ok System will throw Colour Code. Step 5 ; Users need to replace the same colour code with ‘0’ Zero in like user need to print text in Red Colour then they will replace Colour code 255. Note1 : Back Colour option not available in BUSY, But Users can update back colour using Colour Image.

Q: Why am I unable to customize or modify the invoice template?

You may be unable to customize or modify the invoice template because it requires additional design services through a custom design format invoice. This process typically involves contacting the authorized dealer or reseller for assistance and it will be done on chargeable basis .But if you are using Standard format want to modify that then you can follow some steps: Step 1: Go to Administration and then click on Configuration Step 2: Now click on Invoice document Printing and then click on Standard . Step 3: Now click on invoice where you want to do modification.Here you can enable or disable feature as per your requirement and change header part dealer and can set logo and in self configure option you can add or remove column by remove and add character for column name.

Q: How do I print the voucher details separately from the tax invoice in BUSY? Do I need to generate them separately?

To generate them separately from the tax invoice in BUSY, you need to follow the below step: Its possible through Design format for that you need to follow below option, Step 1: Go to Administration. Step 2: Select Configuration. Step 3: Choose Invoice or Document Printing. Step 4: Click Advanced. Step 5: Select Sale Invoice as the document type. Step 6: Add the specific designated sales invoice format you want to customize and deisgn the format as per your voucher details if you can or if not possible from you need to contact your local partner dealer of BUSY, becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, then we can do in BUSY in chargeble basis. Here, you'll find options for voucher details separately from the tax invoice in BUSY.

Q: The customized invoice format is not supported for e-invoicing. How can I get the customized format?

To get the Customized Format for supporting E Invoicing You need to follow the steps Step1 Go to AdministrationMenu Step2 Click on Configuration Step3 Click on Invoice Document printing Step4 Click on Advanced Step5 Click on sale Invoice and select the customized Format Step6 To Insert the E invoice QR code,IRN Number, Ackknowledge Number and Date In Header Footer part Select Header Footer Step7 Select the Position where you want to insert Einvoice QR code , IRN Number, Ackknowledge Number and Date Step8 Click on Fields available option or press Alter and F4 together Step9 Click On GST VAT option Step10 Select The Fields EInvoice QR code,Einvoice IRN, Einvoice ACK NO, Einvoice ACK Date . Step11 Save the Footer or Header option and check The total lines of Header Footer Step12 Go To Page settings and type the Header Footer total lines

Q: How can I improve the print quality of credit notes and other documents in BUSY?

Improving the print quality of credit notes and other documents in BUSY can often be achieved through printer configuration settings. Here are some steps you can take to enhance print quality: Step 1 : Look for a printer configuration or print settings option. This may be accessible through a Print Setup or Printer Preferences menu. Step 2 : Ensure that you have selected the correct printer for your document. Step 3 :Most printers allow you to adjust the print quality. Higher print quality settings typically result in better print output but may take longer and use more ink or toner. Step 4 : Ensure that you have the latest printer drivers installed for your printer model. Step 5 : Some printers have a calibration or alignment feature that can help improve print quality.

Q: I am unable to print my bills. How can I resolve this issue?

For troubleshooting the printing related issues with bills and Invoices you can follow the steps below: Step 1 : Check your printer settings and ensure it is properly connected to your computer Step 2 : Verify that you have selected the correct printer and paper size in the software Step 3 : Make sure you have the latest version of BUSY Software installed and no other instances of older versions available Step 4 : If the issue persists, try printing a test page from another application to determine if it is a software-specific problem Step 5 : Restart the software and try printing again Step 6 : Check if there are any error messages or notifications related to printing in BUSY Step 7 : If it shows any error message, you can share the share the same with us on suppport@busy.in

Q: Truncated item description on e-invoice in BUSY. How to increase space for item details?

To increase space for item details for truncated item description on e-invoice in BUSY, you need to confirm the below step: Step 1: First, confirm whether the invoice format is standard or designed. Step 2: If standard, then the voucher number will come perfectly fine because it's a default format; there's no need to configure it for the voucher number. Step 3: If the designated format is used, go to Administration, then Configuration, then Invoice or Document Printing, then Advanced, select the sale invoice, then select the particular designated sales invoice format, and check the length of the item description as per the item description digit. Adjust the increase the digit. Step 4: You can ensure that all the information on the invoice is printed properly without getting truncated.

Q: How do I add a discount percentage to bills in BUSY?

To add a discount percentage to bills in BUSY, follow the below steps: Configuration steps for standard invoices: Step 1: Administration Step 2: Configuration Step 3: Invoice/Document printing Step 4: Standard Step 5: Sales Invoice Step 6: Self-configured Step 7: Specify the character for the Discount % element Step 8: OK and Save it. The discount percentage can now be printed on the standard invoice. Configuration steps for advance invoices: Step 1: Go to Administration Step 2: Configuration Step 3: Invoice/document Printing Step 4: Advanced Step 5: Sales Invoice Step 6: Select the old format or create a new format Step 7: Insert the filed to print for the discount percentage. Step 8: Save The discount percentage can now be printed on the Advanced invoice. For further clarification or doubts, feel free to contact the centralized BUSY 24x7 helpline number 8282828282

Q: Is the alignment issue on my invoice due to a coding issue?

Yes, it is possible that the alignment issue on your BUSY invoice is due to a coding issue. Follow these steps to avoid such issues: Step 1:Log in to your company using your credentials. Step 2:Navigate to the Administration menu and select Configuration from the submenu. Step 3:In the Configuration menu, choose Hardware Configuration. Step 4:Locate the option Default printer driver. If it's missing, replace it with an available driver. Step 5:Adjust settings such as paper top margin, left margin, and shrink printing percentage based on your requirements. Step 6:Save the configuration by clicking the save button or pressing the F2 shortcut key. Following these steps should help resolve any alignment issues in BUSY. If you are using an advanced format, please contact your dealer. Note that there may be charges associated with resolving alignment issues in advanced formats.

Find Solutions to Common Issues Related to printing-problems - invoice designing modification

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I had customized invoice formats in BUSY earlier. After an update or reconfiguration, my custom formats are lost. How can I restore or recreate my custom invoice formats?

After an update or reconfiguration if your custom formats are lost
then to restore or recreate custom invoice format you have to follow 
the steps 
1 Restore the old backup and dont overwrite 
2 after restore old backup a new comp folder will be create 
3 open the new company generated after data restoration and go to 
configuration option 
4 then click on invoice document printing option and select advance
5 click on sale invoice and select custom format and copy to disk 
6 then open current company and go to configuration invoice document 
or printing and click on advance Option select voucher type click on 
copy from disk option and select the design restoration path 
7 If you dont have any old backup then contact BUSY support helpline number 
or mail for new design configuration on chargeable basis

How to add colour in invoice?

In BUSY we have the option to add colour for fore colour (TEXT) only in design format.
Note ; in Standard format there is no option for colour.
To add Colour in Design format, Please follow below steps.
Step 1 : Take backup to existing Invoice format.
Step 2 : Add  before stating of data field(S)/Static information and add  after data field/Static information
Step3 : Click on ‘Pick Color’ Button and select colour as per choice and press ok.
Step 4 : Once you press Ok System will throw Colour Code.
Step 5 ; Users need to replace the same colour code with ‘0’ Zero in  like user need to print text in Red Colour then they will replace Colour code 255.
Note1 : Back Colour option not available in BUSY, But Users can update back colour using Colour Image.

Why am I unable to customize or modify the invoice template?

You may be unable to customize or modify the invoice template because it requires additional design services through a custom design format invoice. This process typically involves contacting the authorized dealer or reseller for assistance and it will be done on chargeable basis .But if you are using Standard format want to modify that then you can follow some steps:
 Step 1: Go to Administration and then click on Configuration 
 Step 2: Now click on Invoice document Printing and then click on Standard .
 Step 3: Now click on invoice where you want to do modification.Here you can enable or disable feature as per your requirement and change header part dealer and can set logo and in self configure option you can add or remove column by remove and add character for column name.

How do I print the voucher details separately from the tax invoice in BUSY? Do I need to generate them separately?

To generate them separately from the tax invoice in BUSY, you need to follow the below step: 
Its possible through Design format for that you need to follow below option,
Step 1: Go to Administration.
Step 2: Select Configuration.
Step 3: Choose Invoice or Document Printing.
Step 4: Click Advanced.
Step 5: Select Sale Invoice as the document type.
Step 6: Add the specific designated sales invoice format you want to customize and deisgn the format as per your voucher details if you can or if not possible from you need to contact your local partner dealer of BUSY, becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, then we can do in BUSY in chargeble basis.
Here, you'll find options for voucher details separately from the tax invoice in BUSY.

The customized invoice format is not supported for e-invoicing. How can I get the customized format?

To get the Customized Format for supporting E Invoicing You need 
to follow the steps 
Step1 Go to AdministrationMenu
Step2 Click on Configuration
Step3 Click on Invoice Document printing
Step4 Click on Advanced
Step5 Click on sale Invoice and select the customized Format
Step6 To Insert the E invoice QR code,IRN Number, Ackknowledge Number and 
Date In Header Footer part Select Header Footer 
Step7 Select the Position where you want to insert Einvoice QR code ,
IRN Number, Ackknowledge Number and Date 
Step8 Click on Fields available option or press Alter and F4 together 
Step9 Click On GST VAT option
Step10 Select The Fields EInvoice QR code,Einvoice IRN, Einvoice ACK NO, 
Einvoice ACK Date .
Step11 Save the Footer or Header option and check The total lines of 
Header Footer
Step12 Go To Page settings and type the Header Footer total lines

How can I improve the print quality of credit notes and other documents in BUSY?

Improving the print quality of credit notes and other documents in BUSY can often be achieved through printer configuration settings. Here are some steps you can take to enhance print quality:
 Step 1 : Look for a printer configuration or print settings option. This may be accessible through a Print Setup or Printer Preferences menu.
 Step 2 : Ensure that you have selected the correct printer for your document.
 Step 3 :Most printers allow you to adjust the print quality. Higher print quality settings typically result in better print output but may take longer and use more ink or toner.
 Step 4 : Ensure that you have the latest printer drivers installed for your printer model. 
 Step 5 : Some printers have a calibration or alignment feature that can help improve print quality.

I am unable to print my bills. How can I resolve this issue?

For troubleshooting the printing related issues with bills and Invoices you can follow the steps below:
Step 1 : Check your printer settings and ensure it is properly connected to your computer
Step 2 : Verify that you have selected the correct printer and paper size in the software
Step 3 : Make sure you have the latest version of BUSY 
Software installed and no other instances of older versions available
Step 4 : If the issue persists, try printing a test page from another application to determine if it is a software-specific problem
Step 5 : Restart the software and try printing again
Step 6 : Check if there are any error messages or notifications related to printing in BUSY
Step 7 : If it shows any error message, you can share the share the same with us on suppport@busy.in

Truncated item description on e-invoice in BUSY. How to increase space for item details?

To increase space for item details for truncated item description on e-invoice in BUSY, you need to confirm the below step: 
 Step 1: First, confirm whether the invoice format is standard or designed. 
 Step 2: If standard, then the voucher number will come perfectly fine because it's a default format; there's no need to configure it for the voucher number. 
 Step 3: If the designated format is used, go to Administration, then Configuration, then Invoice or Document Printing, then Advanced, select the sale invoice, then select the particular designated sales invoice format, and check the length of the item description as per the item description digit. Adjust the increase the digit. 
 Step 4: You can ensure that all the information on the invoice is printed properly without getting truncated.

How do I add a discount percentage to bills in BUSY?

To add a discount percentage to bills in BUSY, follow the below steps:
Configuration steps for standard invoices:
Step 1: Administration 
Step 2: Configuration 
Step 3: Invoice/Document printing 
Step 4: Standard 
Step 5: Sales Invoice 
Step 6: Self-configured 
Step 7: Specify the character for the Discount % element 
Step 8: OK and Save it.
The discount percentage can now be printed on the standard invoice.
Configuration steps for advance invoices:
Step 1: Go to Administration 
Step 2: Configuration 
Step 3: Invoice/document Printing
Step 4: Advanced 
Step 5: Sales Invoice 
Step 6: Select the old format or create a new format
Step 7: Insert the filed  to print for the discount percentage.
Step 8: Save 
The discount percentage can now be printed on the Advanced invoice.
For further clarification or doubts, feel free to contact the centralized BUSY 24x7 helpline number 8282828282

Is the alignment issue on my invoice due to a coding issue?

Yes, it is possible that the alignment issue on your BUSY invoice is due to a coding issue. Follow these steps to avoid such issues:
Step 1:Log in to your company using your credentials.
Step 2:Navigate to the Administration menu and select Configuration from the submenu.
Step 3:In the Configuration menu, choose Hardware Configuration.
Step 4:Locate the option Default printer driver. If it's missing, replace it with an available driver.
Step 5:Adjust settings such as paper top margin, left margin, and shrink printing percentage based on your requirements.
Step 6:Save the configuration by clicking the save button or pressing the F2 shortcut key.
Following these steps should help resolve any alignment issues in BUSY.
If you are using an advanced format, please contact your dealer. Note that there may be charges associated with resolving alignment issues in advanced formats.

Frequently AskedQuestions