Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - invoice designing modification
Users need to Print Pcs (loose Pcs) & Boxes in Separate Columns.
In Some businesses like Distributor, users need to show quantity in Boxes and loose pcs. in Separate columns in single row to easily distribute goods to clients.
In BUSY we can maintain the same using Main Unit & Alt. Unit/Pkg Unit. in Item Master.
And the same applies on Invoice...
The sales invoice I downloaded from BUSY does not contain the same columns and details as the BUSY e-invoice. How can I modify the sales invoice in BUSY to add/remove columns to match e-invoice?
If the sales invoice you downloaded from BUSY does not contain the same columns and details as the BUSY e-invoice, follow these steps:
First, confirm whether it's format, standard or design.
For Standard Format:
Step 1: Go to the Administration menu.
Step 2: Select Configuration, then Invoice/Document Printing.
Step 3: Choose Standard, and then select Sales Invoice.
Step 4: In the sales invoice settings, enable the E-invoice IRN, Ack. No., Act Date & QR code to the sales invoice to match the format with the E-invoice from BUSY, because these are the only required details to match the invoice.
For Design Format:
Step 1: Go to Administration.
Step 2: Select Configuration.
Step 3: Choose invoice or document printing.
Step 4: Click Advanced.
Step 5: Select Sales Invoice as the document type.
Step 6: Modify or customise the default invoice template.
Step 7: If you are still unable to modify or customise the default invoice template, contact your local partner dealer at BUSY. They can provide chargeable support for this. If your local partner dealer cannot assist, consider contacting BUSY on a chargeable basis for further support.
These steps will allow you to customise your invoice format according to your needs.
Is there a way to restore the format of my invoice from a previous version?
Yes, you can restore the format of your invoice from a previous backup by following these steps:
Step 1:Make sure you have a backup of the previous version.
Step 2:Restore the BUSY data backup using the Restore Data option in the Company tab. Choose the folder containing the backup files.
Step 3:After successfully restoring the data, log in with your valid credentials.
Step 4:Go to the Administration option, select Configuration, and look for the Invoice or Document Printing option.
Step 5:Select the Advanced option and choose the desired format for the required voucher type like sales invoice.
Step 6:Click on the desired format, look for the Copy to Disk option, select Desktop, and press OK. Confirm the copying process.
Step 7:Now, return to the older company and log in with the same credentials.
Step 8:Again, go to Administration, select Configuration, and go to Invoice or Document Printing.
Step 9:Choose the Advanced option, select the desired voucher type like sales invoice.
Step 10:Look for the Copy from Disk option, select Desktop, and press OK. Confirm the process to restore the format from the old backup.
This should help you restore the format of your invoice from a previous backup.
How can I fix the "template not found" error when trying to print checks in BUSY?
The template not found error when trying to print checks in BUSY typically indicates that the software is unable to locate the check printing template. To fix this error, you can follow these steps:
Step 1 ; Ensure that the check printing template you intend to use is available and properly configured in BUSY.
Step 2 :Verify that the template file is in the correct location on your computer or network.
Step 3 :Confirm that the template file is named correctly. It should match the template name specified in BUSY.
Step 4 :If you suspect that the template may be corrupted or improperly configured, consider reconfiguring it. Create a new template or copy a template from a known working source if applicable.
Step 5 : If you've tried the above steps and the template not found error persists, it may be beneficial to contact BUSY's customer support or technical support for further assistance.
If you need any assistance you can contact to your authorized channel partner or reach out to us on our 24X7 Centralised helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
I want to customize and change the invoice format. How can I modify the standard invoice template?
To customize and change the invoice format, you need to follow the below steps:
Step 1: Go to Administration.
Step 2: Select Configuration.
Step 3: Choose invoice or document printing.
Step 4: Click Advanced.
Step 5: Select Sales Invoice as the document type.
Step 6: Modify or customise the default invoice template.
Step 7: If you are still unable to modify or customise the default invoice template, contact your local partner dealer at BUSY. They can provide chargeable support for this. If your local partner dealer cannot assist, consider contacting BUSY on a chargeable basis for further support.
These steps will allow you to customise your invoice format according to your needs.
AND
To modify the standard invoice template, you can not modify it, you can set it Yes or No as per your requirement, for this you need to follow below steps:
For Standard Format:
Step 1: Go to the Administration menu.
Step 2: Select Configuration, then Invoice/Document Printing.
Step 3: Choose Standard, and then select Sales Invoice.
Step 4: In the sales invoice settings, you can enable and disable the setting with Yes or No.
How can I customize invoices in BUSY? I want to add my logo.
You can design the invoice format from the below steps. In BUSY, we have default format available which are in A5 and A3. We can create Design format & also can add additional field in Header, Body and Footer part. Pls Follow Below Steps.
Step1 : Administration
Step 2: Configuration
Step 3: Invoice Document printing
Step 4: Advanced
Step 5: Select Voucher Type
Step 6: Create Format
Step 7: Add field according in Header, Body and Footer Part.
Step 8: In Page setting option, mention it details for format.
Note : For New Format & Modification in Design always done on chargeable basis.Also can contact to the Channel Partner.
Pls follow the below steps for Logo :
Step 1: You can add the Logo field in the design format.
Step 2: You can specify the logo path in the standard format same as above till steps 3 then select the standard format and voucher type. On the right side, you will get the Print logo option. Enable the logo and specify the logo path. Make sure that the logo should be in JPEG and PNG format.
My invoice does not show the complete address of the party including PIN code in BUSY. How can I configure it to print the full address?
If you are unable to print complete address and PIN Code of the party on standard Invoice format then you can check below points :
Step 1 : Set the Screen Resolution as the compatible resolution is 1024x768 with text size as small which you can set as per your screen
Step 2 : For arrange the alignments and Margin you can go to Hardware configuration with the help of steps below:
1 : Go to Administration
2 : Configuration
3 :Hardware Configuration, from here you can check the provided margins and alignments and arrange the same.
4. Chcek the Party master whether you have specified the complete address and proper PIN Code.
For any alignment issues with ADVANCE format firstly you need to check whether the same has been cofigured properly. Refer to steps below for checking configuration of advance format:
1 : Go to Administration
2 : Configuration
3 : Click on Invoice Document printing and go to Advance
4 : From here you can increase the character limit of the PIN Code
5 : For Hardware configuration you can refer the same steps provided above
How can I customize invoices and statements in BUSY to reflect my brand and business information?
In BUSY, we have different type of Format : Standard and Advance Format.
Standard : Its Default format of BUSY and can print in A4 Size. Additional field we can add it through below steps.
Step 1: Administration
Step 2: Configuration
Step 3: Invoice Document printing
Step 4: Standard
Step 5: Can enable options which required in print & also can configure body part by increasing the characters of the field which available in Self Configured option.
Advanced : We have default format available which are in A5 and A3. We can create Design format & also can add additional field in Header, Body and Footer part. Pls Follow Below Steps.
Step1 : Administration
Step 2: Configuration
Step 3: Invoice Document printing
Step 4: Advanced
Step 5: Select Voucher Type
Step 6: Create Format
Step 7: Add field according in Header, Body and Footer Part.
Step 8: In Page setting option, mention it details for format.
Note : For New Format & Modification in Design always done on chargeable basis. For Voucher can do customization from dealer end.
How can I set up and print paychecks without errors?
Setting up and printing paychecks in BUSY typically involves several steps to ensure accuracy and minimize errors. Here's a general guide to help you set up and print paychecks without errors:
Step 1: In BUSY, navigate to the payroll section and create payroll entries for each employee. Enter details such as hours worked, overtime, bonuses, and any deductions or withholdings.
Step 2: Ensure that you've correctly calculated gross wages, deductions, and net pay.
Step 3: Review your payroll tax calculations, including employer and employee contributions. Verify that you've accounted for any tax credits or exemptions that apply to your business.
Step 4 : Use BUSY to generate Salary voucher for each employee based on the payroll entries you've created.
Step 5 : Depending on your payroll process, you can choose to print physical salaryslips . If you're printing physical salary slips, make sure you have pre-printed check stock.
If you need any assistance you can contact to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Customizing invoices in BUSY, including adding a company logo.
Yes, we can customize invoice in BUSY. We can add it field as per our requirement in Advanced Format.
Pls Follow the Below Steps:
Step1 : Administration
Step 2: Configuration
Step 3: Invoice Document printing
Step 4: Advanced
Step 5: Select Voucher Type
Step 6: Create Format
Step 7: Add the field Accordingly in Header, Body and Footer Part.
Step 8: In Page setting option, mention it details for format.
For Logo we can add it both the standard and advanced format.
For Standard : We have to enable the option from below Steps :
Step 1: Administration
Step 2: Configuration
Step 3: Invoice Document Printing
Step 4: Standard
Step 5: Select the required voucher type
Step 6: Enable the logo option.
For Advanced : We have to add the Logo field where we required in Header, Body and Footer. We can add more than one logo in advanced format. Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configuration
Step 3: Invoice Document Printing
Step 4: Advanced
Step 5: Select the required voucher type and format
