Frequently Asked Questions

If you are not getting test page print from printer kindly follow these steps:
Step 1: Ensure that your printer is correctly connected to your computer and turned on. Check the cables and power source.
Step 2: Verify that the printer drivers are correctly installed and up to date. Outdated or incompatible drivers can cause printing issues. Visit the printer manufacturer's website to download and install the latest drivers.
Step 3: Make sure that the correct printer is set as the default printer on your computer. BUSY might be trying to print to a different device.
Step 4: Check the printer queue to see if there are any pending print jobs that might be blocking your test print. Clear the print queue if necessary. 
Step 5: Review the printer preferences or settings within BUSY. Ensure that the right printer and paper size are selected.
Step 6: If faces same issue then please contact to any IT person for same.

If you are getting an error message while trying to print checks in BUSY, you can try the following steps to resolve the issue:
 1. Check the printer configuration: Ensure that the correct printer is selected in the BUSY software and that it is properly connected to your computer.
 2. Restart the application and computer: Close the BUSY and restart both the application and your computer. This can help refresh the system and resolve any temporary issues.
 3. Verify the check template: Make sure that the check template you are using is correctly set up in BUSY. Check if all the necessary fields and information are properly filled in the template.
 4. Update the printer driver: Ensure that you have the latest printer driver installed on your computer. You can contact your IT support or visit the printer manufacturer's website to download and install the updated driver.

To help you with your printing issue, please provide more details about the error message you get when you try to print invoice or reports from BUSY. 
 Further you can also try these common troubleshooting steps:
 Step 1: Check if you have selected the correct printer driver when you print invoice or reports.
 Step 2: Make sure your printer is ready and try to print a PDF or any other file outside BUSY.
 Step 3: If you cannot print anything outside BUSY, you may need to reinstall the printer driver.
 Step 4: Try to print a different invoice or report and see if the problem persists.
 Step 5: Try to print from a different company and see if the same issue occurs. If yes, you may need to reinstall BUSY software.
 Note: Please take a backup of your data before making any changes.

To set up and configure printers in BUSY, follow these steps:
 Step 1: Connect your printer to your computer and ensure it is turned on.
 Step 2: Open BUSY and go to administration configuration then click on hardware configuration
 Step 3: Then select appropriate printer from there 
 Step 4: set the margines ,lines per page and other required configuration correctly
 Step 5: Then open and invoice and try to print after selecting the correct printer
 Step 6: If still unable to print check is it properly printing from excel or not
 Step 7: If you will not able to print from excel as well contact to it person for printer connectivity
 Step 8: If print is properly printing from excel and other softwares and same issue persists in BUSY after done all above mentioned steps kindly contact BUSY helpline

If your invoice printout cutted or spliting column you can try these troubleshooting steps if your are printing from Standard format:
Step 1: Ensure that your printer preferences are set up for A4 paper size. 
Step 2: Adjust your display resolution to 1366*768 pixels and set the scaling to 100%.
Step 3: In BUSY, go to the Administration menu and click on the Configurations option. Then, select the "Hardware Configuration" option and try to reduce the Line per page and Shrink Printing to % values. 
Step 4: Test your printer by printing any PDF file and see if the issue persists or not.
For Advanced format or If you need any assistance you can contact to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

For troubleshooting the printing related issues with bills and Invoices you can follow the steps below:
Step 1 : Check your printer settings and ensure it is properly connected to your computer
Step 2 : Verify that you have selected the correct printer and paper size in the software
Step 3 : Make sure you have the latest version of BUSY 
Software installed and no other instances of older versions available
Step 4 : If the issue persists, try printing a test page from another application to determine if it is a software-specific problem
Step 5 : Restart the software and try printing again
Step 6 : Check if there are any error messages or notifications related to printing in BUSY
Step 7 : If it shows any error message, you can share the share the same with us on suppport@busy.in

To check if an invoice has printed properly in BUSY, you can follow these steps:
1. Open the invoice that you want to check.
2. Go to the "Print" option in the software.
3. Preview the invoice before printing to ensure all the details are displayed correctly.
4. Verify that all the necessary information, such as invoice number, customer details, and item details, are present and accurate.
5. Check if any barcodes or QR codes are printing correctly.
6. Ensure that the formatting, alignment, and layout of the invoice are as desired.
7. If possible, print a test copy of the invoice to confirm that it prints without any issues.
8. Review the printed invoice to make sure it matches the preview and contains all the necessary information.
By following these steps, you can check if an invoice has printed properly in BUSY.

For troubleshooting the printing related issues with bills and Invoices you can follow the steps below:
Step 1 : Check your printer settings and ensure it is properly connected to your computer
Step 2 : Verify that you have selected the correct printer and paper size in the software
Step 3 : Make sure you have the latest version of BUSY installed and no other instances of older versions available
Step 4 : If the issue persists, try printing a test page from another application to determine if it is a software-specific problem
Step 5 : Restart the software and try printing again
Step 6 : Check if there are any error messages or notifications related to printing in BUSY
Step 7 : If it shows any error message, you can share the share the same with us on suppport@busy.in

Please provide more details as what error you are getting while printing Bills / Vouchers from BUSY?
Further you can these common troubleshooting steps to fix that:
Step 1: Check you have to select correct printer driver for printing.
Step 2: Check you have selected correct format to print your voucher or bills.
Step 3: Ensure that your printer is ready, Check with print any PDF or other file beyond BUSY.
Step 4: If there is also issue in other files then you need to check after reinstall printer driver.
Step 5: If PDF and other files printing properly then you need to check in other company of BUSY if the same issue exist or not.
Step 6: If same issue then you need to reinstall BUSY software.
Note: Take latest backup of your data before making any changes.

Yes, BUSY is compatible with printing and scanning barcode labels as per business needs. The operator can decide the size and design of the barcode. On that basis, BUSY can print the labels. To print the label, follow the below steps:
Step 1: Add-on menu
Step 2: Item barcode printing
Step 3: Print the barcode from the item master, voucher, Excel sheet, or current stock status.
Step 4: Choose the format, number of copies, items, etc.
Step 5: Ok
In BUSY, you have the settings to print the barcode directly against the purchase bill. For that, you can follow the steps. 
Step 1: Administration 
Step 2: Configuration 
Step 3: Voucher series configuration
Step 4: Sales: Main
Step 5: Here you can press "F3" search the keyword "barcode" and enable the settings "Print item barcode after saving."
Step 6: Save