Frequently Asked Questions

To troubleshoot print errors in BUSY:
1. Check the printer connections. 
2. Check that USB ports and USB cables are working in good condition.
3. Ensure printer drivers are up to date.
4. Verify paper and ink/toner levels.
5. Restart both the printer and your computer.
6. Review BUSY's print settings, go to and check hardware settings in BUSY
7. Try printing a test page
8. Contact BUSY support if issues persist. [8282828282]
If the test pae is not coming and problem continues, it may be helpful to contact BUSY's support team or consult the printer manufacturer for further assistance.

To resolve this printer issue, please follow the steps below:
1. Reinstall your printer's driver.
2. Check if you can print from other applications like MS Word, Excel, and PDF.
3. Ensure that your printer's name is listed in BUSY's hardware configurations. If it's not listed, add the printer to your system's registry. You may contact your Hardware/IT vendor for assistance.
If the problem persists after trying these troubleshooting steps, please reach out to BUSY's customer support. Be sure to provide them with an exact screenshot of the error, along with the time it occurred.

If you are not getting print from printer kindly follow these steps:
Step 1: Ensure that your format which you are printing is in correct form.
Step 2: If faces same issue then please create new format from administration then configuration then invoice document printing then advanced then select vch. type & then create new format & then copy & paste all commands from previous one then print & check.
Step 3: Sometimes it's an issue with printer driver so please change default format from advanced format of printing document & then print.

If the bills are not getting printed even after hitting the print button, you can try the following steps:
Step 1: Check your printer connection and make sure it is properly connected to your computer.
Step 2: Restart your printer and try printing again.
Step 3: Verify that the correct printer driver is selected in the hardware configuration.
Step 4: Check if there are any error messages or notifications on your printer or computer screen.
Step 5: If the issue persists, you may need to troubleshoot your printer or contact customer support for further assistance.

To fix the issue when printing statements, follow these steps:
Step 1: Before printing, make sure you have chosen the correct printer driver in the printing option.
Step 2: If you encounter any RTE (run-time error), run Reindex Database from the Housekeeping menu. (Remember to backup your data before doing this.)
Step 3: Try printing another bill or report and see if the error persists.
Step 4: Check if any antivirus program has blocked BUSY.
Step 5: Try reinstalling BUSY and see if the problem is solved. (Remember to backup your data before doing this.)

To resolve the issue of not being able to print from BUSY, 
 Step1: You can try restarting the system and the printer, 
 Step2: In BUSY Go to Administration menu.
 Step3: Select the configuration and hardware configuration 
 Step4: Select the default printer.
 Step5: checking the printer settings, and ensuring that the printer set as default 
 Step6: Printer drivers are up to date. 
 Step7: Try printing for notedpad or from pdf other then for BUSY if not printing it may printer issue contact to printer person

To view and print invoices and financial statements follow this steps:
Step 1: Go to transaction menu then select the voucher like-sales and purchase etc
Step 2: Open any invoice you want to print and you can press shortcut ALT+P or click on print button to print invoice
And to view or print financial statements you can open that report or any statement you want to print or view then you can view it and then click on print option or press ALT+P then you will be able to print it

To fix the issue of the right side vertical line missing in the sales invoice printout in BUSY, you need to follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Select Hardware configuration and check after decrease Shrink Printing.
 Step 3: You need to check also print beyond the BUSY if same issue persist or not.
 Step 4: You can also check the printer page settings.
 Step 5: Check your system screen resolution. The recommended resolution as per BUSY is 1366X768.

To reduce or remove extra white space at the bottom of printed sales invoices from BUSY, you need to follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Select Hardware configuration and check the margins and shrink printing percentage.
 Step 3: You need to check also print beyond the BUSY if same issue persist or not.
 Step 4: You can also check the printer page settings.
 Step 5: Check your system screen resolution. The recommended resolution as per BUSY is 1366X768.

If your print out cutted off from the bottom in BUSY, you need to check these troubleshooting steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Select Hardware configuration and check after decrease Line per page or Shrink Printing.
 Step 3: You need to check also print beyond the BUSY if same issue persist or not.
 Step 4: You can also check the printer page settings.
 Step 5: Check your system screen resolution. The recommended resolution as per BUSY is 1366X768.