Frequently Asked Questions

In BUSY, we have different type of Format : Standard and Advance Format.
Standard : Its Default format of BUSY and can print in A4 Size. Additional field we can add it through below steps.
Step 1: Administration
Step 2: Configuration
Step 3: Invoice Document printing 
Step 4: Standard 
Step 5: Can enable options which required in print & also can configure body part by increasing the characters of the field which available in Self Configured option.
Advanced : We have default format available which are in A5 and A3. We can create Design format & also can add additional field in Header, Body and Footer part. Pls Follow Below Steps.
Step1 : Administration
Step 2: Configuration
Step 3: Invoice Document printing 
Step 4: Advanced
Step 5: Select Voucher Type 
Step 6: Create Format
Step 7: Add field according in Header, Body and Footer Part.
Step 8: In Page setting option, mention it details for format.
Note : For New Format & Modification in Design always done on chargeable basis.
Report Export : We can export reports in Excel, CSV, PDF,Google Sheet,HTML and Text File.

If you want to apply a signature on a sales document in BUSY please follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Click on features and options button and click on general tab
Step 3: Now enable maintain image and signature with user option 
Step 4: Click on configuration button available at his right
Step 5: Now tick the maintain signature image with user option
Step 6: Specify the folder path of the signature image and click on ok button and save the changes
Step 7: Make sure signature image should be in JPEG format and image name should be same as the username of your company
Step 8: Go to administration menu again then click on configuration sub menu
Step 9: Click on invoice and document printing option then select standard option
Step 10: Now select the sale invoice and open it and enable print user signature option and save the changes
Step 11: Go to transactions menu and click on sales voucher and check the print preview of invoice 

If the signature image is not appearing properly, you can try the following troubleshooting steps:
1. Check the file format and size of the signature image. Make sure it is in a supported format (such as JPEG or PNG) and within the recommended size limits.
2. Verify the file path and location of the signature image. Ensure that it is saved in the correct folder or directory where the software can access it.
3. Rename the signature image file to match the user's name in BUSY exactly. This is important for the software to recognize and display the signature image correctly.
4. Clear the cache and temporary files of the software. Sometimes, outdated or corrupted cache files can cause issues with displaying the signature image.
5. Restart the software and try generating the bill again. This can help refresh the system and resolve any temporary glitches that may be affecting the signature image.
If the issue persists after trying these troubleshooting steps, it is recommended to reach out to BUSY customer support for further assistance.

To print pincode you can follow the steps. 
 Step 1. Go to administration menu click 
 Step 2. Go to configuration click 
 Step 3. Invoice or document printing click 
 Step 4. Standard click 
 Step 5. Select relevant voucher type then click 
 Step 6. In left side you will see option of print party details 
 Step 7. Press y for yes the option 
 Step 8. You will get some option to print 
 Step 9. Enable party pincode 
 Step 10. Save the configuration. 
 Now you can check the party pin code in print. 
 And if you are using design format then you can contact to your nearby local dealer to modify design format. 
 You can visit our site busy.in. 
 Scroll down then in our network section click. 
 You will get the option find a channel partner. 
 Select your state then dealer details will be shown then you can contact to your nearby dealer.

To add pricing per piece as well as per kg on invoice you need 
 to follow the steps 
 Step1 go to administration menu click on configuration 
 then click to feature options 
 Step2 click to inventory option and enable alternate unit of items and save 
 Step3 go to administration menu and click to master then Go to the item master and open it in modify mode and fill the main 
 unit as pcs and alternate unit as kgs
 Step4 make sale price applied on both unit option and save
 Step5 go to administartion menu click on configuration then invoice document printing and select standard then sale invoice 
 Step6 click on self configured optionand enable alt. Qty price 
 and save 
 Step7 in voucher mention the alternate price while alternate qty window appear and save the voucher 
 Step8 now while print from standard format you can see both the rate price per pcs and price per kg

If you want to set the default number of copies for your sale voucher please follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Then select the voucher series configuration option
Step 3: Now select the voucher such as sale
Step 4: Select the series name and then click on voucher configuration button
Step 5: Then select the print sales invoice after saving option as Y then click on configure button available at right
Step 6: Select format as required such as A5 or standard etc
Step 7: Now select the specify default number of copies option as Y to enable it
Step 8: Then specify number of copies as 1,2 and 3 etc as required
Step 9: Save the changes
Step 10: Then go to transactions menu and open the sales voucher from modify mode
Step 11: Press the Key ALT+P or click on print option and select the sales invoice and then you will be able to see default number of copies as you specified

To print user signature and IRN no. of E-invoice :
 Step 1: Go to administration Menu
 Step 2: Click on Configuration 
 Step 3: Then click on Feature and option 
 Step 4: Then click on General feature 
 Step 5: Then enable Maintain Image and signature with user as Y then click on configuration box 
 Step 6: Then tick on the second option of maintain signature image with user 
 Step 7: Then specify the path of the image folder ( make sure to rename user sign image as companys login user name) and click on OK button 
 Step 8: Then save the configurations 
 Step 9: Then click on Invoice/document printing option from Configuration 
 Step 10: Then click on standard option 
 Step 11: Then select invoice and enable Print user signature as Y 
 Step 12: Enable E-inv. IRN/Ack. no./Ack date as Y 
 Step 13: Then save the configurations by click on save button

To combine the CGST rate and SGST rate in single column on standard invoice printing format, follow these steps:
 Step 1: Go to administration section and then click on configuration tab
 Step 2: select the Invoice document printing option then choose the standard 
 Step 3: Now, select the required voucher type like sale, purchase etc then go to body section that appear in top right side.
 Step 4: select the self configured option then click on configuration box.
 Step 5: Here, Specify the required no of characters for item tax rate field and remove for CGST% and SGST%. Ensure the total width should be 80 or 96 or 136 for portrait print and 158 for landscape mode.
 Step 6: Now same the configuration and check the print.
 Noet- To customize the invoice template , you can reach out to your authorized channel partner or feel free to contact on our custom support at 8282828282. Format customization is a chargeable process.

To address the issue of missing contact details of client on invoices generated from BUSY, you can follow the steps outlined below: 
 Check Account Master: Verify that the contact details of your clients are correctly entered in the Account Master. Ensure that the information is complete and accurate, including names, addresses, and contact numbers. 
 Enable Party Details in Standard Printing Configuration: Make sure that the party details are enabled in the standard printing configuration. This setting is crucial for including client contact details on invoices. Follow these steps: 
 1. Go to Administration and click on Configuration. 
 2. Select Invoice/Document printing and then click on standard 
 3. Select Invoice and then enable print party details and tick as per required field such as PAN, E-mail ID, Mobile No. etc. 
 Update and Save Changes: After making any necessary changes to the Account Master or printing configuration, be sure to save the updates.

To configure the units to show on invoices in BUSY, you can enable the alternate unit feature 
 For enable please follow these steps: 
 1. Go in administration 
 2. Then Go in configuration 
 3. Then Go in Features/option 
 4. Then Go in inventory and enable alternate unit feature 
 This feature available in standard and enterprise model not available in basic model 
 For Print unit on invoice please follow these steps: 
 1. Go in administration 
 2. Then Go in configuration 
 3. Then Go in Invoice/document printing 
 4. Then Go in standard 
 5. Then select invoice type 
 6. Then click on self configured and mention charcter which unit you want print 
 7. Total limit should not exceed 136 but in landscape it is 156 
 If you want in design format for this you can contact your dealer or our team and it is paid service.