Frequently Asked Questions

If you want to create a QR code for a B2C invoice you need to follow these steps:
Step 1: Go to administration menu then click on configurations sub menu
Step 2: Now click on features and options tab and click on GST/VAT option
Step 3: Make sure e invoice required option is enabled
Step 4: Select B2C QR code required option as Y to enable it and click on configuration button available at his right
Step 5: Specify the required fields such as Name,UPI ID,Bank account number and IFS code etc and click on button and save the changes
Step 6: Go to administration menu again then click on configuration sub menu
Step 7: Select invoice and document option and click on standard option
Step 8: Select the voucher such as sale invoice.
Step 9: Enable print B2C QR code option and save the changes
Step 10: Go to transactions menu and open the voucher such as sale and check the print preview of invoice

To resolve the issue of being unable to print invoices from
BUSY You can try the following steps 
If you are using Default Standard format for print then follow the steps 
Step1 check the printer configuration from control panel hardware printer 
setting and make sure printer installed in system properly 
Step2 Try a test print to ensure its printing properly if not printing Contact 
Hardware person 
Step3 If printer working properly then open BUSY comapny and click on 
Configuration and then on hardware configuration and set default printer 
Step4 Then try from print standard format 
If you are using advance format the follow the steps 
Step1 Go to Administraion menu and click on configuration 
Step2 Click on Invoice document printing and then click on advance 
Step3 select voucher and the format 
Step4 Go to Page setting 
Step5 If their was set default printer enabled then go to its configuration 
and set the printer name and save.

To modify logo position in standard print you can follow the steps. 
 Step 1. Go to administration menu click 
 Step 2. Go to configuration click 
 Step 3. Invoice or document printing click 
 Step 4. Standard click 
 Step 5. Select relevant voucher type then click 
 Step 6. In right side you will get the option of print logo 
 Step 7. In logo position you will get three options of position 
 Step 8. Now you can select logo position in logo field. 
 And if you are using design format then you can contact to your nearby local dealer to modify design format. 
 You can visit our site busy.in. 
 Scroll down then in our network section click. 
 You will get the option find a channel partner. 
 Select your state then dealer details will be shown then you can contact to your nearby dealer.

In E-way bill directly it is print and you can't change anything in this format because it is directly print from E-way bill portal. 
For print E-way bill number in standard format please follow these steps: 
1. Go in Administration then go in configuration 
2. Then go in invoice/document printing click on standard 
3. Select invoice type like sale invoice 
4. Then click on Optional Fields/Transport Detail printing 
5. Then click on as mentioned below and click on E-way bill number and save then click on save again 
For print e-way bill number in design format please follow these steps: 
1. Go in Administration then go in configuration 
2. Then Go in invoice/document printing click on advanced 
3. Select invoice type and select format 
4. Check in format and check E-way bill number field apply or not 
Note- Before change in design format must copy your format or contact to your Registered dealer.

1.To Configure List prices and discount percentage in standard ales invoice print, follow these steps:
Step 1: Go to Administration then click on Configuration menu
Step 2: Choose the invoice document printing standard option then select sales invoice.
Step 3: Now, click on self configured tab in Body menu appear in Top right side of screen.
Step 4: Configure for List price and Discount percentage column width and save the configuration.
2.To Configure List prices and discount percentage in advance sales invoice print, follow these steps:
Step 1: Go to Administration then click on Configuration menu
Step 2: Choose the invoice document printing advanced option then click on sales invoice and then select the sales format.
Step 3: Now, You can configure for List prices and discount percentage through HTML coding.
Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner."

There can be several reasons you unable to view customer details like name, phone number etc. on the invoice print in standard 
 1. Make sure that the details you want to view in invoice print have been filled in party master. 
 2. Ensure that the details you want to print in standard format, is configured in standard format or not. 
 To print party details in standard format you can follow the steps. 
 Step 1. Go to administration menu click 
 Step 2. Go to configuration click 
 Step 3. Invoice or document printing click 
 Step 4. Standard click 
 Step 5. Select relevant voucher type then click 
 Step 6. In left side you will get an option of print party details press y to that option 
 Step 7. You can enable the available party details options to print 
 Step 8. Save the configuration.

To Print or save a voucher/bill that you have previously generated please follow below steps 
Step 1: firstly you need to open that previously generated bill in Modify Mode hrough the list od the Voucher. 
Step 2: Then Press Alt + P for print command . 
Step 3: Then select invoice format, number of copies
Step 4: Here you can also check the preview through Alt + P then print the same through print option.
In order to find out the previously entered bill you can refer the steps as follows:
Step 1: Open List of the voucher and use F3 for search.
Step 2: If you still unable to find then go to Display menu.
Step 3: Query System 
Step 4: Click Serach on Transaction 
Step 5: Select All Vouchers and specify your serach string such as voucher number 
Step 6: Select the transaction type and press OK.
Step 7: Open the report and check.

If you notice that someone else's mobile number is appearing on the bill while taking printouts from BUSY, there are a few steps you can take to correct it. 
Step 1: Open the company and click on the company menu. Then select the Edit company option and update the mobile number.
Step 2: If the issue persists, and you are using the standard format of sale, go to the Administration menu and then select the sub-menu Configuration. Afterwards, select Invoice document printing (standard).
Step 3: Click on the Sale option, update the Mobile number and save the changes.
Step 4: If you are using the Advance format of sale, go to the Administration menu, and then select the sub-menu Configuration. Afterwards, select Invoice document printing (Advance).
Step 5: Click on the Sale voucher type, then click on Format, and finally click on the Header option. Update the Mobile number and save the changes.

To print billing and shipping details separately you can follow the steps. 
 Step 1. Go to administration click 
 Step 2. Configuration click 
 Step 3. Invoice or document print click 
 Step 4. Select relevant voucher and click 
 Step 5. In left side you will get the option of print billing and shipping details separately 
 Step 6. Press y to that option 
 Step 7. Save the configuration. 
 Now you can check print billing and shipping details separately. 
 And if you are using design format then you can contact to your nearby local dealer to modify design format. 
 You can visit our site busy.in. 
 Scroll down then in our network section click. 
 You will get the option find a channel partner. 
 Select your state then dealer details will be shown then you can contact to your nearby dealer.

To take a proper printout of your invoice in BUSY, you can try the following steps:
 1. Check the print preview: Before printing, make sure to preview the invoice to ensure it appears correctly on the screen.
 2. Adjust printer settings: Verify that your printer settings are correct, such as paper size, orientation, and print quality.
 3. Check printer drivers: Ensure that you have the latest printer drivers installed on your computer. Outdated drivers can sometimes cause printing issues.
 4. Test different printing options: Try printing the invoice using different options like "Print directly" or "Print through preview" to see if it resolves the distortion issue.
 5. Verify the invoice format: Double-check the invoice format settings in BUSY to ensure they are set correctly.
 If the issue persists, you may need to consult BUSY's support team for further assistance.