Frequently Asked Questions

There could be several reasons why your BUSY printed documents are missing information or formatting incorrectly. Some possible reasons could be incorrect printer settings, compatibility issues with the printer or software, corrupted files, or issues with the document template. It is recommended to check the printer settings, ensure compatibility between the software and printer, and verify the integrity of the files and document templates to resolve the issue.

If logo is not showing in standard format then follow some steps:
Step 1: Go to the Administration and then click on configuration.
Step 2: Now click on invoice document printing option and select standard option.
Step 3: Now select the Invoice type and enable print logo option .
Step 4: Now select the path for logo that should be in JPEG format and save the standard configuration and print you invoice.

To Correct items descriptions on sales invoice you can follow the steps. 
 Step 1. Open voucher in modify mode. 
 Step 2. Then place cursor on item. 
 Step 3. press enter Then description window will appear. 
 Step 4. Now you can modify the description. 
 Step 5. Save the voucher. 
 Step 6. Now you can Print the invoice and check the details of description.

If you want to print sales invoice along with e-invoice acknowledgement and other details you need to follow these steps:
 Step 1: Go to administration menu
 Step 2: Then click on configuration button
 Step 3: Then click on invoice/document printing option
 Step 4: Then click on standard option
 Step 5: Then click on invoice such as sale,purchase etc 
 Step 6: Afterwards enable E-invoice irn/Acknowledgement number/Acknowledgement date etc"

To address alignment issues in the standard invoice format in BUSY, follow these steps:
Step 1: Go to Administration then click on Configuration tab
Step 2: Select Hardware Configuration and verify settings such as lines per page and shrink printing percentage.
Step 3: Save the configuration after making any necessary adjustments to rectify alignment issues.
In case of advance format, you need to check allignment, font, size, character width and so on.

Yes you can print billing and shipping address in sale invoice.
For print billing and shipping invoice in sale invoice follow the below steps:
Step 1: Go to administration then go to configuration
Step 2: In configuration menu go to invoice/document printing
Step 3: Click on standard and select sale invoice
Step 4: Mention Y in print billing/shipping detail separately and click on save
Step 5: Check preview or print invoice in standard format.

If you want to update payment terms printing in invoice then please follow the given 
 steps
 Step 1: Go to adminsitration menu then configuration then invoice dcument printing
 Step 2: Select standard from the drop down and enter. then select sale invoice
 Step 3: Then payment related terms you can update in the field of the term & 
 conditions field and save with the changes.

If discount column is not showing in my standard print please follow these steps:
Step 1: Go to administration menu Then click on configuration submenu
Step 2: Then click on invoice or document printing and select standard
Step 3: Afterwards select the invoice such as sale,purchase etc
Step 4: Then click on self configured and then mention the characters in discount field
Step 5: After that click on ok and save the changes

If you want to stop printing E-way bill details on your invoice you need to follow the below mentioned step: 
Step 1: Go to Administration and then Configuration
Step 2: Click on Invoice/Document printing 
Step 3: Click on Standard and select the voucher type
Step 4: Click on Optional field or Transaporter details Printing
Step 5: Untick the fields you want to remove from print 
Step 6: Save the changes

If yourGST fied is not showing on Invoice print, to enable that you needto follow the below mentioned steps: 
Step 1: Go to Administration and then Configuration
Step 2: Click on Invoice/Document printing 
Step 3: Click on Standard and select the voucher type
Step 4: Click on Self Configured
Step 5: There was field for GST % and GST Amount, you candefine the number of charecters and save the changes