Frequently Asked
Questions

Q: I removed the e-invoice but it is still showing on the printed invoice in BUSY. Why is this happening?

If after removing of einvoice its showing on printed invoice then it could be possible that you have printed the invoice first then removed einvoice details

Q: I need to print a document but don't see a print option. What do I do?

Check if there is a print option in the display menu. If not, try going to the invoice document printing configuration and enable the print option.

Q: Why is a tax invoice showing up on my export invoice when I have LUT?

When you generate an export invoice in BUSY then on print show Tax Invoice by default. However you can configure your heading as per your requirements.

Q: Will the corrected GST number automatically reflect in the printing of invoices and documents?

Yes, once the corrected GST number is updated in the company, it will automatically reflect in the printing of invoices and documents in BUSY Accounting software.

Q: What is the recommended configuration for invoice format and series in BUSY when I'm unsure while generating an invoice?

If you are unsure about the invoice format and series configuration in BUSY, it is recommended to use the default settings provided by the software.

Q: Will my drug license number and food license number show up on the bills printed from BUSY?

Yes, if you enable the option to maintain drug license and food license numbers in BUSY, they will be auto-picked and printed on the bills.

Q: The currency symbol/formatting is not appearing properly in sales invoices. How can I fix this?

If currency symbol is not printing properly you may check following things: Step: 1 Check hardware configuration. Step: 2 Check currency font in regional setting in BUSY.

Q: What if my signature image quality is poor in BUSY? Can it be enhanced?

BUSY does not provides support for enhancing image quality. You can use external application to improve quality of image and then define path in BUSY

Q: I need to change the printout format from standard to inch in BUSY.

To change the printout format from standard to 3 inch in BUSY, you can change format of printing after giving the print command in BUSY.

Q: How can I print the invoice copy along with the E-Way bill?

There is no provision in BUSY to print invoice along with the E-waybill print, you have to print invoice and print of E-waybill print separately

Find Solutions to Common Issues Related to printing-problems - standard configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I removed the e-invoice but it is still showing on the printed invoice in BUSY. Why is this happening?

If after removing of einvoice its showing on printed invoice then it could be possible that you have printed the invoice first then removed einvoice details

I need to print a document but don't see a print option. What do I do?

Check if there is a print option in the display menu. If not, try going to the invoice document printing configuration and enable the print option.

Why is a tax invoice showing up on my export invoice when I have LUT?

When you generate an export invoice in BUSY then on print show Tax Invoice by default. However you can configure your heading as per your requirements.

Will the corrected GST number automatically reflect in the printing of invoices and documents?

Yes, once the corrected GST number is updated in the company, it will automatically reflect in the printing of invoices and documents in BUSY Accounting software.

What is the recommended configuration for invoice format and series in BUSY when I'm unsure while generating an invoice?

If you are unsure about the invoice format and series configuration in BUSY, it is recommended to use the default settings provided by the software.

Will my drug license number and food license number show up on the bills printed from BUSY?

Yes, if you enable the option to maintain drug license and food license numbers in BUSY, they will be auto-picked and printed on the bills.

The currency symbol/formatting is not appearing properly in sales invoices. How can I fix this?

If currency symbol is not printing properly you may check following things:
Step: 1 Check hardware configuration.
Step: 2 Check currency font in regional setting in BUSY.

What if my signature image quality is poor in BUSY? Can it be enhanced?

BUSY does not provides support for enhancing image quality. You can use external application to improve quality of image and then define path in BUSY

I need to change the printout format from standard to inch in BUSY.

To change the printout format from standard to 3 inch in BUSY, you can change format of printing after giving the print command in BUSY.

How can I print the invoice copy along with the E-Way bill?

There is no provision in BUSY to print invoice along with the E-waybill print, you have to print invoice and print of E-waybill print separately

Frequently AskedQuestions