Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
Why is the discount not visible on print even through applied in voucher?
The discount is not visible on the invoice after applied during voucher entry due to the discount field is not configured for printing. To configure it follow the below steps:
For standard format:
Step 1: Open your company then go to administration and click on configuration sub menu.
Step 2: Select invoice or document printing option then select standard option and choose the invoice type such as sales invoice, purchase invoice etc.
Step 3: Tick on self configured option then click on the checkbox and here you need to mention width on discount field which require. The total width should be 80, 96 or 136 and 158 for landscape.
For advanced format you need to contact them who configure it for you.
Why are invoices not getting printed properly in BUSY, and how can I resolve this issue?
If invoice is not getting print properly then pls check the below steps.
Step 1: Make sure that the printer configuration is proper in the hardware configuration.
Step 2: For checking purpose, export the invoice then print if its coming proper then check the paper size you have selected in the printer settings.
Step 3: if there is a huge is coming in the right margin, its a screen resolution issue.Set the screen resolution 1024x768, do right click on desktop then go the display settings after that restart the system.
Step 4: If printing issue is coming only in one company, when printer configuration is also correct. After backup, do the reindex database from houskeeping.
How to print GST invoice from BUSY?How to delete or cancel issued invoice in BUSY?
To print the GST invoice from BUSY, follow the below steps:
Step 1: Go to transaction section then click on sales voucher type.
Step 2: Now, Click on modify and access the invoice in Modify mode.
Step 3: Next, Press ALT+P shortcut key to give print command and click on Sale invoice option.
Step 4: Now select the sales print format and click on Prin.
To cancel the invoice in BUSY, follow these steps:
Step 1: Go to transaction menu then select the required voucher.
Step 2: Then, choose the Modify option and access the required invoice in modify mode.
Step 3: Now, Press ALT+X to cancel Invoice and then provide the remark for cancellation.
You can delete the invoice by pressing F8 shortcut key.
I am unable to see my company logo on the printed invoice. What should I do to resolve this?
If you wants to add your company logo on your invoice,so you can follow given steps:
Step 1:Go to Administration menu,
Step 2:Click Configuration,
Step 3:Click Invoice/Document Prinitng,
Step 4:Click on standard,Select sales,
Step 5:Here you can see the option is Print Logo,Specify Y,
Step 6:Please provide the path to the location where your logo has been placed on your system,make sure you logo image should be jpeg format,
Step 7:Set Position as top left,then mention height and width,save this window.
Now you can go to the transaction menu,click on sales and open any invoice in modify mode,give print command,you logo will be shown on your printout.
I am unable to find the invoice document printing configuration settings. Where can I change these settings?
To change the settings of printingin standard format you can follow the steps.
Step 1. Go to administration menu click.
Step 2. Go to configuration click.
Step 3. Invoice or document printing click
Step 4. Standard click
Step 5. Then select the relevant voucher click
Step 6. Now you can change he settings of printing.
And if you are using design format then you can contact to your nearby local dealer to modify design format.
You can visit our site busy.in.
Scroll down then in our network section click.
You will get the option find a channel partner.
Select your state then dealer details will be shown then you can contact to your nearby dealer.
Rate and quantity not displaying correctly on BUSY invoice. How to verify and correct?
Follow below to correctly display the rate and quantity on BUSY invoice:
Step 1: Go in administration.
Step 2: Select configuration.
Step 3: Then go in invoice/document printing option.
Step 4: Select Standard format.
Step 5: Click on relevant voucher type.
Step 6: Then on right hand there is an option of self configured in body.
Step 7: Click on it and increase the digit on Rate and quantity.
Step 8: Ensure that total width should be 80/96/136/(158 Landscape mode).
Step 9: Save the configuration and check.
Note: For advanced format your can contact to your channel partner or can share concern on support@busy.in ,As configuration in advanced format will be chargeable at our end.
Why is a certain field not showing up on my invoice/bill in BUSY?
If a specific field is missing from the sale invoice printout in BUSY, review the standard configuration of sales invoice printing to confirm if the desired field is available. If not, you may need to configure the advanced format according to your requirements.
To check the standard configuration of sale invoice printing in BUSY, follow these steps:
Step 1: Go to Administration, then click on Configuration option.
Step 2: Select Invoice/Document Printing and choose the Standard option.
Step 3: Select Sale Invoice and verify the configurations.
Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner.
The invoices we create in BUSY are not formatting properly when we print them. The logo and columns look off. What should we check to fix this?
To fix the formatting issue and logo in BUSY invoices, you can follow these steps:
Step 1: Go to Administration menu and click on configuration and select Hardware configuration.
Step 2: Select the appropriate printer driver and and specify lines per page 60 and top and left margin
set as per requirement and select shrink percent minimum 90 as per your design setting and save it.
Step 3: Go back to the Configuration tab and select Invoice/Document Printing and select standard format and voucher type.
Step 4: Check Logo path and height and width configure in BUSY properly and if use design format then check logo path and size of logo should be correct configure in the design format.
Some of my sale invoice printouts are getting cut off or split across pages incorrectly when printed. How can I resolve this preview and printing issue?
If some of your sale invoice printouts are getting cut off or split across incorrectly when printed
then follow the steps
Step1 Go to administration menu and click on configuration and select Hardware configuration
Step2 select the appropriate printer here and and select Normal line 60 and top and left mergin
set as per requirement and select shrink percent minimum 90 as per your design setting and save it
Step3 Go to your windows home screen and right click on blank portion and select display setting then click on screen resolution and set screen 1366*768 and save
Step4 check the pages inserted in printer tray were adjusted properly
Why aren't e-invoice details showing on debit and credit notes in BUSY, even though it's enabled for invoices?
If you want to Print E-Invoice Deatils in Debit Note or Credit Note, follow these steps.
Step 1: Go to Administration, select Configuration, and click on Invoice Document Printing.'
Step 2: Then click on Standard and select the Debit Note/Credit Note.
Step 3: Press 'Y' to print the E-Invoice QR Code & Print E-invoice IRN/Ack.No./Ack.Date
Step 4: If you have an advanced or customized format, you can add the field for E-Invoice QR Code or IRN No., etc.
Step 5: Click on Advanced Format and select your format.
Step 6: Click on the option where you Want such as Header, Body, or Footer or set the alignment .
