Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
How do I set a signature for a particular user in the system?
To set a signature for a particular user in BUSY software, you need to follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Click on features and options button and click on general tab
Step 3: Now enable maintain image and signature with user option
Step 4: Click on configuration button available at his right
Step 5: Now tick the maintain signature image with user option
Step 6: Specify the folder path of the signature image and click on ok button and save the changes
Step 7: Make sure signature image should be in JPEG format and image name should be same as the user for which you want to set signature
Step 8: Go to administration menu again then click on configuration sub menu
Step 9: Click on invoice and document printing option then select standard option
Step 10: Now select the sale invoice and open it and enable print user signature option and save the changes
Step 11: Go to transactions menu and click on sales voucher and check the print preview of invoice
How to resolve issues with logo format when generating invoices in BUSY?
To configure Logo in standard format, follow these steps:
Step 1: Go to administration section and then click on configuration tab
Step 2: Then click on Invoice document printing standard
Step 3: Select the sales invoice
Step 4: Specify Y in print Logo field
Step 5: Now specify the path for logo to be print in the document in image path field.
Step 6: At last , Define the position , printing style , height and width of logo.
Step 7: Check the invoice print or preview in standard format.
To setup Logo in advance format, follow the below steps:
Step 1: Go to administration and then click on configuration
Step 2: Now, click on Invoice document printing advance
Step 3: Click on Sale and the select the required format
Step 4: Now you can add Image field either in header or footer or body from print stype and mention the path of image in the field.
Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner.
How can I add my company's ESI code, VAT number etc back to the invoice?
1.To add company ESI code , VAT number in standard sales invoice format then follow the below steps:
Step 1: Go to administration section and then click on configuration tab
Step 2: Then click on Invoice document printing standard
Step 3: Select the sales invoice
Step 4: NoW, Mention the company ESI code , VAT number in header field and save the format.
Step 5: Now specify the path for logo to be print in the document in image path field
2.To add company ESI code , VAT number in advance sales format then follow the below steps:
Step 1: Go to administration and then click on configuration
Step 2: Then click on Invoice document printing advance
Step 3: Click on Sale and the select the required format
Step 4: Now you add company ESI code , VAT number through HTML coding either in Header or footer and then same the configuration of format.
Note - Format designing is a chargeable process. You can also coordinate with our authorized channel partner for the same or in our customer support helpline at 8282828282.
How to configure bill printing and export reports from BUSY?
In BUSY, we have different type of Format : Standard and Advance Format.
Standard : Its Default format of BUSY and can print in A4 Size. Additional field we can add it through below steps.
Step 1: Administration
Step 2: Configuration
Step 3: Invoice Document printing
Step 4: Standard
Step 5: Can enable options which required in print & also can configure body part by increasing the characters of the field which available in Self Configured option.
Advanced : We have default format available which are in A5 and A3. We can create Design format & also can add additional field in Header, Body and Footer part. Pls Follow Below Steps.
Step1 : Administration
Step 2: Configuration
Step 3: Invoice Document printing
Step 4: Advanced
Step 5: Select Voucher Type
Step 6: Create Format
Step 7: Add field according in Header, Body and Footer Part.
Step 8: In Page setting option, mention it details for format.
Note : For New Format & Modification in Design always done on chargeable basis.
Report Export : We can export reports in Excel, CSV, PDF,Google Sheet,HTML and Text File.
How can I apply a signature on a sales document in BUSY?
If you want to apply a signature on a sales document in BUSY please follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Click on features and options button and click on general tab
Step 3: Now enable maintain image and signature with user option
Step 4: Click on configuration button available at his right
Step 5: Now tick the maintain signature image with user option
Step 6: Specify the folder path of the signature image and click on ok button and save the changes
Step 7: Make sure signature image should be in JPEG format and image name should be same as the username of your company
Step 8: Go to administration menu again then click on configuration sub menu
Step 9: Click on invoice and document printing option then select standard option
Step 10: Now select the sale invoice and open it and enable print user signature option and save the changes
Step 11: Go to transactions menu and click on sales voucher and check the print preview of invoice
What troubleshooting can I do if the signature image is not appearing properly?
If the signature image is not appearing properly, you can try the following troubleshooting steps:
1. Check the file format and size of the signature image. Make sure it is in a supported format (such as JPEG or PNG) and within the recommended size limits.
2. Verify the file path and location of the signature image. Ensure that it is saved in the correct folder or directory where the software can access it.
3. Rename the signature image file to match the user's name in BUSY exactly. This is important for the software to recognize and display the signature image correctly.
4. Clear the cache and temporary files of the software. Sometimes, outdated or corrupted cache files can cause issues with displaying the signature image.
5. Restart the software and try generating the bill again. This can help refresh the system and resolve any temporary glitches that may be affecting the signature image.
If the issue persists after trying these troubleshooting steps, it is recommended to reach out to BUSY customer support for further assistance.
Why am I unable to view the party details in print even after updating the pin code?
To print pincode you can follow the steps.
Step 1. Go to administration menu click
Step 2. Go to configuration click
Step 3. Invoice or document printing click
Step 4. Standard click
Step 5. Select relevant voucher type then click
Step 6. In left side you will see option of print party details
Step 7. Press y for yes the option
Step 8. You will get some option to print
Step 9. Enable party pincode
Step 10. Save the configuration.
Now you can check the party pin code in print.
And if you are using design format then you can contact to your nearby local dealer to modify design format.
You can visit our site busy.in.
Scroll down then in our network section click.
You will get the option find a channel partner.
Select your state then dealer details will be shown then you can contact to your nearby dealer.
I want to show pricing per piece as well as per kg on my invoices. How can I add this?
To add pricing per piece as well as per kg on invoice you need
to follow the steps
Step1 go to administration menu click on configuration
then click to feature options
Step2 click to inventory option and enable alternate unit of items and save
Step3 go to administration menu and click to master then Go to the item master and open it in modify mode and fill the main
unit as pcs and alternate unit as kgs
Step4 make sale price applied on both unit option and save
Step5 go to administartion menu click on configuration then invoice document printing and select standard then sale invoice
Step6 click on self configured optionand enable alt. Qty price
and save
Step7 in voucher mention the alternate price while alternate qty window appear and save the voucher
Step8 now while print from standard format you can see both the rate price per pcs and price per kg
How do I set the default number of copies for the print of sale voucher?
If you want to set the default number of copies for your sale voucher please follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Then select the voucher series configuration option
Step 3: Now select the voucher such as sale
Step 4: Select the series name and then click on voucher configuration button
Step 5: Then select the print sales invoice after saving option as Y then click on configure button available at right
Step 6: Select format as required such as A5 or standard etc
Step 7: Now select the specify default number of copies option as Y to enable it
Step 8: Then specify number of copies as 1,2 and 3 etc as required
Step 9: Save the changes
Step 10: Then go to transactions menu and open the sales voucher from modify mode
Step 11: Press the Key ALT+P or click on print option and select the sales invoice and then you will be able to see default number of copies as you specified
How do i print user signature and e-invoice IRN no. in invoice?
To print user signature and IRN no. of E-invoice :
Step 1: Go to administration Menu
Step 2: Click on Configuration
Step 3: Then click on Feature and option
Step 4: Then click on General feature
Step 5: Then enable Maintain Image and signature with user as Y then click on configuration box
Step 6: Then tick on the second option of maintain signature image with user
Step 7: Then specify the path of the image folder ( make sure to rename user sign image as companys login user name) and click on OK button
Step 8: Then save the configurations
Step 9: Then click on Invoice/document printing option from Configuration
Step 10: Then click on standard option
Step 11: Then select invoice and enable Print user signature as Y
Step 12: Enable E-inv. IRN/Ack. no./Ack date as Y
Step 13: Then save the configurations by click on save button
