Frequently Asked Questions

Solutions to common issues related to Taxation — E Invoice Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

bill from location cannot be blank error while generating E-invoice what to do ? 

If bill from location cannot be blank error showing while generating E-invoice, you need to mention from place in GST/Vat in E-invoice configuration.

I already have a UQC set for ADARS but I am being told to change it to LTR for e-invoices. Why is this needed? 

You need to set UQC (Unit Quantity Code) for E Invoice which is best suits to your unit of messurment in BUSY.

What should I do if I can't generate an e-invoice for an amount less than Rs. , in BUSY? 

You can generate an E-invoice for a B2B party with any amount in BUSY. We do not have any limitations for this.

What do I do if my e-invoices are not reaching my customers?How to generate a GST invoice in BUSY? 

If e-invoice not reaching to customers,follow steps below:x
Step 1 : CHeck email address
Step 2 : Check spam folder
Step 3 : Resend invoice

My e-invoices are getting rejected by government portal due to validation errors. What could be wrong? 

Main reason of rejecting e invoices from portal is wrong GST in party master or if GSTIN of party is not active.

What are the different options available for generating the e-invoice like Automatic, JSON etc? 

To generate E-invoices in BUSY, there are various options available. 
 1. Automatic Generation 
 2. JSON Format 
 3. Plain Excel

How often do I need to update the e-invoicing configuration in BUSY? 

There is no such need to update e invoice configuration at some time intervals as the configuration is done only at once.

The invoice date and e-invoice date are different. Is this allowed? 

The invoice date and e invoice can be different because you can generate the e-invoice within 30 days from the invoice date.

What are the different options for generating e-invoice in BUSY? 

To generate E-invoices in BUSY, there are various options available. 
 1. Automatic Generation 
 2. JSON Format 
 3. Plain Excel

When will I be able to start generating e-Invoices? 

You can start generating e invoices when you are eligible for that according to your annual turnover as per the GST guidelines.
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