Frequently Asked
Questions

Q: I want to generate IRN numbers for my invoices in BUSY. What is the process to do this?

Please follow the below steps to generate E invoice in BUSY: Step 1: Go to transaction and Select the Sales voucher type. Step 2: Click on add and create invoice with registered party Step 3: Ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and HSN code are updated in the item master. Step 4: Select Y for E invoice required option and also station and Pin code in transport window. Step 5: Save the Invoice Step 6: Press yes for Do you want to generate E invoice then click on automatic Step 7: Check the required options and press ok Step 8: Click on check possible errors and rectify the error Step 9: After error rectification , click on view & generate E invoice Step 10: Cross verify the details appear in window and generate E invoice.

Q: The GSP login on the portal is not working. How do I resolve this to generate e-invoices?

If the GSP login on the portal is not working and cant generate Einvoice the follow the steps to troubleshoot the issue 1 Go to administration menu and click on configuration then click on Feature option 2 Click on GST VAT and click to GSP configuration 3 then open your Ewaybill portal and login and click on registration then select for GSP 4 then verify the OTP and login then click on freeze and select the GSP which is not working and freeze it 5 then click on add and select gsp as webtel electrosoft pvt ltd or pinnacle advisor finserv pvt ltd then select a 3 didgit prefix and mention a password within 15 digit which should have upper case lower case numeric and special character then recheck password and add 6 then copy the new gsp username and paste it on BUSY same gsp user ID and type the password their manually and validate then save

Q: What is the reason for showing error while generating E invoice and how to fix it

There could be multiple reasons for showing error while generating E invoice follow the steps to resolve the issue 1 Due to internet connection issue the error could be occour connect a proper internet connection to solve the issue 2 If showing GSP credential cant balnk then you need to add gsp user id and password in gsp configuration which is under GST VAT option 3 It could be possible that due to wrong GST number details of buyer or seller there is showing error validate party gstin and check your gstin proper or not 4 It could be possible that the party pin code or station not given properly 5 It could be possible the seller address and pincode not given properly 6 It could be possible that Party address line 1 and 2 not mentioned with minimum 3 character or the item or unit used in voucher is not minimum 3 characters

Q: Why does an e-invoice show an error after successfully generating for the same HSN code?

As e-invoice in a government portal and if we proceed our generated invoice for e-invoice generation , it validate all the given details and the HSN code which we have specified might be invalid on e-invoice portal. So we can follow below steps to successfully generate en e-invoice without any HSN code error: Step 1: Open relevant voucher. Step 2: Specify all required details. Step 3: Then press ALT+M on given item master. Step 4: In front of HSN code there's an option of validate. Step 5: Check define HSN code in valid or not. Step 6: Ensure that given HSN must be valid on e-way bill,e-invoice and GST portal as well. Step 7: Tax category must be accordingly with your item type as goods or service. Step 8: Save it and proceed for generation., If still issue persists then can share concern on support@busy.in

Q: I cannot see the E-invoice generation option. What should i do to enable it?

To enabe E-invoice generation option after sale invoice, you can follow these steps : Step 1: Go to the Administration menu and then click on Configuration. Step 2: Select Features/Options and Click on GST/VAT, then enable the E-invoice requirement and specify the from place and pincode. Step 3: Log in to the E-invoce portal, then click on API registration. Step 4: Click on Create API user and select GSP IDs Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited. Step 5: Click on GSP configuration and specify the GSP IDs and their passwords that you have created on the E-invoice portal, then validate them successfully. Step 6: Go to Configuration, then click on Voucher Series Configuration. Step 7: Select a series, click on Voucher Configuration, and enable the generation of E-invoice after saving and enable Input Transport Details. Step 8: Now , E-invoice system is enable in your software and you will able to see e-invoice generation option after saving sale invoice.

Q: How To fix automated e-invoicing not happening in BUSY and to avoid penalties ?

To address the issue of automated e invoicing not occurring in BUSY and to avoid penalties, follow these steps: Step 1: Go to the Administration menu and then click on Configuration. Step 2: Select Features and Options. Step 3: Click on GST/VAT, then enable the e invoice requirement and specify the origin place and pin code. Step 4: Log in to the E invoice portal, then click on API registration. Step 5: Click on Create API user and select GSP ID from either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. Step 6: Click on GSP configuration and specify the GSP IDs and their passwords that you created on the E-invoice portal, then validate them successfully. Step 7: Go to Configuration, then click on Voucher Series Configuration. Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

Q: Can I generate e-invoices for my second company from the same BUSY login?

If you want to generate e invoices for your second company then please follow the given steps Step 1: Create new company in BUSY with the GSTIN of second company. Step 2: After succefully creation you need to configure e invoice confguration. Step 3: Go to administration then configuration then feature options Step 4: Then GST VAT then enable the option of the E invoice. Step 5: Then configure GSP details enter the user name id and password here that you have created from the E way bill portal Step 6: For creation of gsp log in to e way bill portal then click on registration option then GSP then send otp and enter otp and verify then select add new then select gsp as pinnacle or webtel and create user name and password. Step 7: User id password created in above step 6 will be entered in gsp confguration. Step 8: Now create voucher and generate.

Q: How do I generate an e-invoice with different billing and shipping addresses?

To generate an E Invoice with different billing and shipping addresses in BUSY, you need to follow these steps: Step 1: First you need to enable billing shipping option by going to Administration and click on configuration. Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Sales Return, etc. Step 3: Then, select the voucher series and click on Voucher Configuration. Step 4: Enable the option Seperate Billing / Shipping Details and save. Step 5: Now, when you generate voucher you can enter shipping address after selecting the party and the billing address will be picked from party master. Step 6: Enter other details in transport details window such as Place, Pincode, etc and save. Step 7: After saving the voucher a window will appear of E Invoice generation, select yes on it. Step 8: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.

Q: Can you guide me through the process of selecting the latest backup data and generating a printed e-invoice?

To take a latest backup, please follow below steps: Step 1: Go to company menu and then select Backup option Step 2: And then select backup file folder path and and select company and take a latest backup. Please Follow the Below Steps to generate e invoice in BUSY: Step 1: Go to Administration menu and then Configuration option Step 2: And then select Features and Options and GST VAT option Step 3:Enable the E Way Bill and Mention the GSP Credentials. Step 6: Mention the Eway Bill Configuration details of your Company. Step 7: Enable the transport details for Local and save it Step 8: And then select Voucher Series Configuration Step 9: Select required Voucher Type & Series. Step 10: Enable the transport details for Central Step 11: Enable the generate e invoice after saving the voucher. Step 12: After saving the voucher, Window will popup for e invoice generation.After e invoice generation window popup will show for e invoice print.

Q: What are common errors in e-invoice generation and how to fix?

There are some steps to be checked while generating an e-invoice : Step 1: Check the GSP credential is validate successfully and for checking this you need to go to Administration Menu Step 2: Click on configuration feature. Step 3: Click on Feature and Option. Step 4: Click on GST/VAT feature then check e-invoice option is enabled then go to GSP configuration option and validate it Step 5: Giving priority to webtel and pinnacle one by one in GSP configuration and validate it Step 6: If any error occured while validate GSP credential then regenrate GSP credential from E-invoice portal Step 7: Then open voucher in modify mode and check all neccessary details are mentioned Step 8: In transport detail window station and pincode should be mentioned Step 9: Then Check Your internet connection is working properly Step 10: Then Check your Antivirus and window firewall is disabled as it might be block your BUSY Step 11: Exclude BUSYwin.exe from anitivirus

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Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to generate IRN numbers for my invoices in BUSY. What is the process to do this?

Please follow the below steps to generate E invoice in BUSY:
 Step 1: Go to transaction and Select the Sales voucher type.
 Step 2: Click on add and create invoice with registered party
 Step 3: Ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and HSN code are updated in the item master.
 Step 4: Select Y for E invoice required option and also station and Pin code in transport window. 
 Step 5: Save the Invoice
 Step 6: Press yes for Do you want to generate E invoice then click on automatic
 Step 7: Check the required options and press ok 
 Step 8: Click on check possible errors and rectify the error
 Step 9: After error rectification , click on view & generate E invoice 
 Step 10: Cross verify the details appear in window and generate E invoice.

The GSP login on the portal is not working. How do I resolve this to generate e-invoices?

If the GSP login on the portal is not working and cant generate Einvoice the 
follow the steps to troubleshoot the issue 
1 Go to administration menu and click on configuration then click on Feature option 
2 Click on GST VAT and click to GSP configuration 
3 then open your Ewaybill portal and login and click on registration then select for GSP
4 then verify the OTP and login then click on freeze and select the GSP which is not working and freeze it 
5 then click on add and select gsp as webtel electrosoft pvt ltd or pinnacle advisor finserv pvt ltd
then select a 3 didgit prefix and mention a password within 15 digit which should have upper case lower case 
numeric and special character then recheck password and add
6 then copy the new gsp username and paste it on BUSY same gsp user ID and type the password their manually and validate 
then save

What is the reason for showing error while generating E invoice and how to fix it

There could be multiple reasons for showing error while generating E invoice 
follow the steps to resolve the issue 
1 Due to internet connection issue the error could be occour connect a proper internet 
connection to solve the issue 
2 If showing GSP credential cant balnk then you need to add gsp user id and password 
in gsp configuration which is under GST VAT option 
3 It could be possible that due to wrong GST number details of buyer or seller there is 
showing error validate party gstin and check your gstin proper or not 
4 It could be possible that the party pin code or station not given properly 
5 It could be possible the seller address and pincode not given properly 
6 It could be possible that Party address line 1 and 2 not mentioned with minimum 3 character 
or the item or unit used in voucher is not minimum 3 characters

Why does an e-invoice show an error after successfully generating for the same HSN code?

As e-invoice in a government portal and if we proceed our generated invoice for e-invoice generation , it validate all the given details and the HSN code which we have specified might be invalid on e-invoice portal. 
 So we can follow below steps to successfully generate en e-invoice without any HSN code error: 
 Step 1: Open relevant voucher. 
 Step 2: Specify all required details. 
 Step 3: Then press ALT+M on given item master. 
 Step 4: In front of HSN code there's an option of validate. 
 Step 5: Check define HSN code in valid or not. 
 Step 6: Ensure that given HSN must be valid on e-way bill,e-invoice and GST portal as well. 
 Step 7: Tax category must be accordingly with your item type as goods or service. 
 Step 8: Save it and proceed for generation., 
 If still issue persists then can share concern on support@busy.in

I cannot see the E-invoice generation option. What should i do to enable it?

To enabe E-invoice generation option after sale invoice, you can follow these steps :
Step 1: Go to the Administration menu and then click on Configuration.
Step 2: Select Features/Options and Click on GST/VAT, then enable the E-invoice requirement and specify the from place and pincode.
Step 3: Log in to the E-invoce portal, then click on API registration.
Step 4: Click on Create API user and select GSP IDs Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited.
Step 5: Click on GSP configuration and specify the GSP IDs and their passwords that you have created on the E-invoice portal, then validate them successfully.
Step 6: Go to Configuration, then click on Voucher Series Configuration.
Step 7: Select a series, click on Voucher Configuration, and enable the generation of E-invoice after saving and enable Input Transport Details.
Step 8: Now , E-invoice system is enable in your software and you will able to see e-invoice generation option after saving sale invoice.

How To fix automated e-invoicing not happening in BUSY and to avoid penalties ?

To address the issue of automated e invoicing not occurring in BUSY and to avoid penalties, follow these steps: 
 Step 1: Go to the Administration menu and then click on Configuration. 
 Step 2: Select Features and Options. 
 Step 3: Click on GST/VAT, then enable the e invoice requirement and specify the origin place and pin code. 
 Step 4: Log in to the E invoice portal, then click on API registration. 
 Step 5: Click on Create API user and select GSP ID from either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. 
 Step 6: Click on GSP configuration and specify the GSP IDs and their passwords that you created on the E-invoice portal, then validate them successfully. 
 Step 7: Go to Configuration, then click on Voucher Series Configuration. 
 Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

Can I generate e-invoices for my second company from the same BUSY login?

If you want to generate e invoices for your second company then please 
follow the given steps
Step 1: Create new company in BUSY with the GSTIN of second company.
Step 2: After succefully creation you need to configure e invoice confguration.
Step 3: Go to administration then configuration then feature options
Step 4: Then GST VAT then enable the option of the E invoice.
Step 5: Then configure GSP details enter the user name id and password 
 here that you have created from the E way bill portal
Step 6: For creation of gsp log in to e way bill portal then click on registration 
 option then GSP then send otp and enter otp and verify then 
 select add new then select gsp as pinnacle or webtel and create
 user name and password. 
Step 7: User id password created in above step 6 will be entered in gsp 
 confguration.
Step 8: Now create voucher and generate.

How do I generate an e-invoice with different billing and shipping addresses?

To generate an E Invoice with different billing and shipping addresses in BUSY, you need to follow these steps:
Step 1: First you need to enable billing shipping option by going to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Sales Return, etc.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Enable the option Seperate Billing / Shipping Details and save.
Step 5: Now, when you generate voucher you can enter shipping address after selecting the party and the billing address will be picked from party master.
Step 6: Enter other details in transport details window such as Place, Pincode, etc and save.
Step 7: After saving the voucher a window will appear of E Invoice generation, select yes on it.
Step 8: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.

Can you guide me through the process of selecting the latest backup data and generating a printed e-invoice?

To take a latest backup, please follow below steps:
Step 1: Go to company menu and then select Backup option
Step 2: And then select backup file folder path and and select company and take a latest backup.
Please Follow the Below Steps to generate e invoice in BUSY:
Step 1: Go to Administration menu and then Configuration option 
Step 2: And then select Features and Options and GST VAT option
Step 3:Enable the E Way Bill and Mention the GSP Credentials.
Step 6: Mention the Eway Bill Configuration details of your Company.
Step 7: Enable the transport details for Local and save it 
Step 8: And then select Voucher Series Configuration
Step 9: Select required Voucher Type & Series.
Step 10: Enable the transport details for Central 
Step 11: Enable the generate e invoice after saving the voucher.
Step 12: After saving the voucher, Window will popup for e invoice generation.After e invoice generation window popup will show for e invoice print.

What are common errors in e-invoice generation and how to fix?

There are some steps to be checked while generating an e-invoice :
Step 1: Check the GSP credential is validate successfully and for checking this you need to go to Administration Menu
Step 2: Click on configuration feature.
Step 3: Click on Feature and Option.
Step 4: Click on GST/VAT feature then check e-invoice option is enabled then go to GSP configuration option and validate it 
Step 5: Giving priority to webtel and pinnacle one by one in GSP configuration and validate it 
Step 6: If any error occured while validate GSP credential then regenrate GSP credential from E-invoice portal
Step 7: Then open voucher in modify mode and check all neccessary details are mentioned
Step 8: In transport detail window station and pincode should be mentioned
Step 9: Then Check Your internet connection is working properly
Step 10: Then Check your Antivirus and window firewall is disabled as it might be block your BUSY
Step 11: Exclude BUSYwin.exe from anitivirus

Frequently AskedQuestions