Frequently Asked Questions

For E-invoicing Credentials in BUSY Please follow below mention steps:-
 Step 1:- First Login E-way bill portal 
 Step 2:- Registration 
 Step 3:- For GSP
 Step 4:- Verify OTP and then create GSP Id and password select GSP Webtel electrosoft pvt ltd.
 After created GSP ID and password enter same GSP Id and password in BUSY GSP configration please follow below mention steps for E-invoicing option:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature /Option
 Step 4:- GST/VAT
 Step 5:- Enable E-invoicing required option and then GSP configration Enter GSP ID password which was generated from Eway bill portal then save configration 
 Now you can create E-invoicing directly from BUSY

For enable E-invoice in BUSY please follow below mention steps:-
 Step 1:- First Login E-way bill portal 
 Step 2:- Registration 
 Step 3:- For GSP
 Step 4:- Verify OTP and then create GSP Id and password select GSP Webtel electrosoft pvt ltd.
 After created GSP ID and password enter same GSP Id and password in BUSY GSP configration please follow below mention steps for E-invoicing option:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature /Option
 Step 4:- GST/VAT
 Step 5:- Enable E-invoicing required option and then GSP configration Enter GSP ID password which was generated from Eway bill portal then save configration 
 Now you can create E-invoicing directly from BUSY

If the shipping address is not getting populated in the E-invoice, you need to check the details on which you have levied the tax. Here are the steps to cross verify the issue:
Step 1: Go to transaction then select the required voucher type like sales, purchase, sale return etc.
Step 2: Click on Modify option and open the invoice in modify mode.
Step 3: Now, Open the Billing Shipping window and Verify the GST report basis option.
Step 4: If you have selected as per party master in GST rpeort basis then Part address will appear in E invoice printing and incase of Billing/Shipping details in GST report basis then Shipping address will display in E invoice printing.

You should folloe below steps to resolve the error of invoice can not start with zero: 
 Step 1: Open relevant voucher. 
 Step 2: Change voucher numbering. 
 Step 3: As Portal does not accept the invoice which start with zero. 
 Step 4: If have auto numbering in voucher then first take backup of data. 
 Step 5: Go in administration and select configuration. 
 Step 6: Then Click on voucher series configuration. 
 Step 7: Select desired voucher and series. 
 Step 8: Then click on voucher numbering. 
 Step 9: Change it as per your requirement as manaual or starting number. 
 Step 10: Save and proceed for invoice generation.

If you are unable to generate e invoice then there can be several reasons for this. 
 1. Ensure in party master all details like address, state, gstin, pincode and other details is filled correctly. 
 2. Also make sure that in item master tax category , hsn code and unit mentioned correctly. 
 3. Ensure that you have filled all the required details like item price, tax, party details and other details is mentioned correct in voucher. 
 4. Check your internet connection to ensure it is stable. 
 5. Make sure you have the necessary permissions and access rights to generate e-invoices. 
 6. Update your BUSY software to the latest version.

To generate e invoice from BUSY, you need to enter your business details such as GST number, address, etc by following these steps:
Step 1: Go to Company menu and click on Edit company.
Step 2: Enter your company Address and save.
Step 3: Next, Go to Administration and click on Configuration.
Step 4: Select Features / Options and click on GST / VAT, here you will see a option called E Invoice Required 
Step 5: Set Y to turn it on and mention your Place and Pincode.
Step 6: Then enter GSP user id and password in GSP Configuration tab and save.
Note: The GST id and password must be created from E invoice or E way bill portal.

To enable e-invoicing in BUSY,
 Step:1 Go to the Administration menu, then Configuration, 
 Step2: Feature and option,and select the GST/VAT option
 Step3: Enable e-invoicing and enter the necessary details. 
 Step4 : Click GSP Configurations option
 Step5 : Mentions GSP ID of Webtel and Pinnacel 
 Step6 : To create GSP id login on e-way bill portal 
 Step7 : Go to Registration Menu and Click on for GSP 
 Step8 : Verify with your otp 
 Step9 : Click New and add 
 Step10: Select user name and select Webtel private limited . 
 Step11: Create new password and done 
 Once enabled, e-invoices and GSP id link will be generated automatically.

Their could be multiple reason for showing Error while generating E invoice 
follow the steps to resolve the issue 
1 If showing gsp credential invalid then modiFinancial Year the default gsp details in GSP 
configuration option under GST VAT feature 
2 If showing bill to or ship to party location cant blank then open the party master 
and mention station and pincode and on transport details mention place of supply 
and pincode 
3 If showing dispatch address cant blank then modiFinancial Year your material centre address 
if you pick dispatch details from material centre 
4 If showing Invalid GSTIN of party then validate the party GSTIN and save the proper 
GST number 

Follow below step to cancel and regenrte an invoice in BUSY with the correct ate:
 Step 1: Take latest backup of your data.
 Step 2: Open the relevant voucher.
 Step 3: Press ALT + x on that voucher.
 Step 4: A window will appear to ask you Do you want to cancel the voucher.
 Step 5: Select Y on it.
 Step 6: After invoice it will ask you to do you want to cancel e-invoice.
 Step 7: Select Y and specify the reason.
 Step 8: Re create the invoice with correct date.
 Step 9: Voucher number should be new one as e-invoice portal does not allow to create invoice on cancelled invoice number.

To enable E-invoice generation directly through BUSY, you need to go to the Features & Options menu and follow the steps: 
Step1: From the GST/ VAT menu enable E-invoice and fill in the GSP ID user name and password 
Step2: for GSP ID and password creation go to the E-way bill/ E-Invoice portal there is an option for registering a GSP ID, for BUSY use GSP as Webtel and Pinnacle. 
Step3: Create ID password specified in BUSY 
Step4: Go to voucher series configuration there is an option to enable generate E-invoice –Y 
Step5: Go to sales and feed B@B invoices, at transport windows feed relevant inform for E-invoice and save for generating E-invoice.